ABOUT TRANSITIONAL SERVICES OF IOWA
With facilities at four locations, Transitional Services of Iowa (TSI) provides age-appropriate mental health and substance abuse services to children, adolescents, and adults. With intensive outpatient (IOP), general outpatient, andprograms, the center treats chemical dependency and addiction, as well as . DUI classes are also held once a month.
TREATMENT & ASSESSMENT
Upon entering the facility, clients first undergo a comprehensive assessment to understand needed services and determine an individualized treatment plan. The length of stay in each program is based on needs and progress.
TSI utilizes a strengths-based, holistic approach that addresses emotional, spiritual, and physical needs. With the goal of alleviating stress and strengthening families, the center offers individual, group, and family therapy catered to each client’s age and focused on emotional and behavioral issues. Psychoeducation teaches clients of all ages about self-esteem, social and communication skills, decision making, anger management, and self-control.
The Sioux City outpatient clinic includes a gym and offers fitness classes for all ages.
According to the center’s website, staff include licensed mental health clinicians, behavioral health intervention specialists, clinical mental health counselors, and fitness trainers.
WHAT FRIENDS & FAMILY SAY
One loved one of a client who attended the Council Bluffs location provided mixed feedback to Best-rehabs.com. They rated treatment effectiveness five out of five stars while family participation, counselor experience, and treatment of co-occurring disorders received four out of five stars.
But when asked to rate, on a scale of one to five, how likely they would be to recommend the facility, the loved one gave only one star. They also gave counseling options and holistic offerings two-star ratings and indicated treatment is not 12-step based.
Secondary review sites revealed mixed coverage to date. On Google, there are three ratings, two for five out of five stars and the other for just three stars. The only comment left was from Robert who wrote: “A great place to get a fresh start on the rest of your life.”
On the facility’s Facebook page, which it can manage, reviews are also mixed at the time of this writing with five ratings averaging 3.4 out of five stars. No commentary is available on this secondary source.
WHAT STAFF SAY
Though Best-rehabs.com has yet to receive feedback from former staff members, those who took to secondary review sites provided fairly negative feedback. On Indeed, current and former staff members of all TSI facilities gave an average of 2.6 out of five stars based on 10 reviews. While staff members enjoyed seeing families grow and improve, some complained of poor management and a lack of communication. Additionally, on Glassdoor to date, there were two ratings for one out of five stars. Reviewers noted, “unrealistic expectations, high turnover rate for staff” as well as a “hostile work environment” where “management is unwilling to help all employees and often picks favorites.”
Transitional Services of Iowa accepts Medicaid and private insurance to help cover the cost of treatment and also offers sliding-scale fees.