ABOUT NORTHKEY COMMUNITY CARE – PENDLETON COUNTY OUTPATIENT SERVICES
One of several NorthKey Community Care programs, Pendleton County Outpatient Services provides services to adults and adolescents with substance abuse, behavioral, mental health disorders throughout northern Kentucky. Children (from birth through age 17) are supported through various community-based, educational initiatives and services. In addition to mental health services, adults 18 and older have access to an evidence-based intensive outpatient (IOP) substance abuse programming, employment services, and a 24-hour crisis/emergency line. Detox services are not available here.
TREATMENT & ASSESSMENT
Treatment at NorthKey Community Care – Pendleton County Outpatient Services begins with an assessment by clinical staff members. Each client receives an individualized care plan. Clients are enrolled in services based on their needs and age.
Treatment consists of individual, group, and family/couples therapy. When appropriate, clients and families may arrange for a consultation with a psychiatrist or advanced practice nurse (APRN). Those in need have access to medication management as well.
NorthKey partners with teachers and schools to support children with mental and behavioral health disorders. The Early Childhood Mental Health Initiative is designed to enhance early childhood experiences and develop a child’s resiliency in the face of developing mental health disorders. School-based clinicians work with students, parents, and teachers to identify a child’s learning issues and help them improve their self-esteem and communication skills. In addition, parents are strongly encouraged to take part in their child’s treatment through family sessions and conferences.
The IOP track is designed for adults 18 and older who are seeking treatment for addiction. Beyond individual and group therapy, adults are engaged in educational programming that focuses on topics such as relapse prevention, co-dependency issues, and the stages of addiction. Clients are also given time to explore constructive leisure activities to help weaken the underlying association that substance use is required to have fun.
are available to assist clients in transitioning out of treatment. Clients receive supportive employment services including help with resumes, interviewing skills, job applications. Clients also participate in community-based sober living support groups.
NorthKey Community Care – Pendleton County Outpatient Services’ staff consists of the CEO and medical director who are both medical doctors, nurses, clinical specialists, and academic partners.
WHAT ALUMNI SAY
The two alumni polled by Best-rehabs.com at the time of this writing provided positive opinions of NorthKey. They both gave the center five out of five stars when asked if they would recommend the Falmouth facility.
They also gave five out of five ratings across 15 different evaluated categories including the facility’s ability to treat co-occurring disorders, its cleanliness, and its family participation. In writing, one referred to their time as “a great eye opening experience” and the other wrote: “It made me feel like I was at home.”
WHAT FRIENDS & FAMILY SAY
To date, the two loved ones surveyed by Best-rehabs.com provided mostly positive feedback.
The two anonymous reviewers called attention to the “great” staff, which they rated four out of five stars or higher. “They were very helpful, but at times I was unimpressed,” a loved one wrote. “It was the darkest days of my life.”
Loved ones gave four out of five stars or higher for treatment effectiveness, meals and nutrition, family participation, facility cleanliness, and counseling options.
WHAT STAFF SAY
At the time of this writing, one staff member provided feedback about NorthKey to Best-rehabs.com. The feedback was mostly positive.
The staff member gave five out of five stars for accommodations, professionalism, cleanliness, family participation, and counseling options. However, the staff member gave two out of five stars for its exercise and leisure opportunities and holistic offerings, as well as three out of five stars for its discharge procedures.
On Glassdoor, 50 individuals collectively awarded NorthKey, as an organization, a rating of 2.5 out of 5 stars.  Many staff members complained about low pay and time off, not about the programs at NorthKey. However, reviews did often note their co-workers as a positive of the centers.
According to the NorthKey Community Care – Pendleton County Outpatient Services’ website, NorthKey accepts most private insurance plans as well as Medicaid and Medicare. Eligible clients have access to a sliding fee scale. As a community-based mental health center, NorthKey also receives funding to assist with services that fall outside of a client’s insurance coverage.