The Ridge Behavioral Health System

The Ridge Behavioral Health System

ABOUT THE RIDGE BEHAVIORAL HEALTH SYSTEM

Located in Lexington, Ky., the historic heart of Bluegrass and horse country, The Ridge is a hospital and outpatient recovery center providing psychiatric and chemical dependency services to children, adolescents, and adults. It offers an inpatient recovery program, including medically supervised detox services, for those experiencing withdrawal from alcohol, benzodiazepines, opiates, and other substances.

TREATMENT & ASSESSMENT

According to The Ridge Behavioral Health System’s website, treatment begins with a comprehensive bio-psychosocial assessment to help diagnose any underlying medical or biochemical issues.

For adult clients, the facility offers an inpatient program that uses Recovery Dynamics, a goal-oriented explanation of the 12-Steps, as its clinical foundation. Over the course of 28 days, clients engage in group therapy, family therapy, addiction education, coping skills development, recreational therapy, and on-site Alcoholics Anonymous (AA) / Narcotics Anonymous (NA) meetings.

The adolescent inpatient program (for those 12 to 17) typically lasts between 28 and 55 days. During this time, teens participate in similar treatment activities, but their program is guided by The Seven Challenges, an evidence-based treatment model designed specifically for adolescents.

Outpatient care is available for children, adolescents, and adults at a variety of intensities.

STAFF CREDENTIALS

The Ridge Behavioral Health System’s website notes its clinical team includes psychiatrists, master’s level therapists, registered nurses, certified addiction therapists, and recreational therapists. The 17 individuals polled by Best-rehabs.com rated staff’s level of experience and training 3.58 out of five stars.

ACCOMMODATIONS & AMENITIES

The facility’s website notes accommodations at The Ridge Behavioral Health System’s 110-bed facility are clinical, and most residents share semi-private rooms. Clients have access to a pool and a children’s playground. Certified teachers are on on-staff for adolescents who are still enrolled in school.

The 29 individuals polled by Best-rehabs.com at the time of this writing provided an average of 3.9 out of five stars for accommodations and amenities.

WHAT ALUMNI SAY

The 11 individuals polled by Best-rehabs.com to date provided mixed feedback. The four individuals who surveyed multiple metrics gave 2.33 out of five stars for the staff’s level of training and experience, but 4.25 stars for family participation.

Positive reviews focused on effective treatment and drug and addiction education, although reviewers were mixed on staff’s care. Negative reviews wrote the facility’s chemical dependency treatment programs outshone its mental behavior ones. “Great program with chemical depend,” an anonymous alum wrote. “Taught a lot about drugs and there effects. Staff needs to be more compassionate Everything was good.”

WHAT FRIENDS & FAMILY SAY

The sixteen loved ones surveyed by Best-rehabs.com at the time of this writing provided mixed feedback. The 12 who reviewed multiple metrics gave an average of 3.9 out of five stars when asked if they would recommend The Ridge.

The same 12 loved ones rated holistic treatment offerings with 3.3 stars, family participation with 4.1 stars, and affordability with 3.4 stars. In their comments, reviewers praised the facility’s effective treatment and education about drugs, although they were mixed about staff’s care. Many loved ones detracted for its high costs.

“Facility was good with communication and the care was genuine and done well,” a loved one wrote in a representative review.

WHAT STAFF SAY

One employee polled by Best-rehabs.com to date rated The Ridge an overall three out of five stars for its quality. Employee D.T. rated the facility’s addiction and mental health staff five and four stars, respectively. He wrote that the facility didn’t provide “enough 1:1 therapy” and criticized its administration for hiring minimal staff, though he described the employees who were there as “great staff that cares for patients.”

FINANCING

The Ridge’s website notes it accepts most insurance providers, Medicare, Medicaid, and most managed care plans. According to the facility’s online fee disclosure, the inpatient program costs $1,265, the partial hospitalization program costs $430, and the intensive outpatient program costs $285.

The Ridge Behavioral Health System Reviews

I’m 16 years old now(I was 16 when I went to the ridge) and I’ve been to this place twice. The food is absolute trash. You can’t request what you want to eat which sucks because only their chicken nuggets taste good. They charged $850 for my first stay and $1250 for my second stay. I think they should be using that money to get food that’s tasty for the hospital if they are going to charge patients that. It’s freezing cold in there. They only want prescribe shitty SSRIS when there are vitamin supplements for anxiety disorders that don’t come with all the bad side effects. No therapy. Group sucks because it’s the same group session every time I went never anything new or helpful. The billing department won’t answer the phone when you need to discuss paying the bill. They need to get an ocd trained therapist for the teen unit I had no one to help me with my intrusive thoughts. Except the doctor who told me intrusive thoughts don’t count as homicidal ideation that made me feel reassured. At least I didn’t have access to my phone there where I could do the reassurance seeking compulsion that’s the only good thing I have to say about this hospital.
Zero de-escalation training. Staff is punitive with patients. Violated my patient rights and rights under the ADA on multiple counts (right to compassionate care, right to privacy, and right to clear and effective communication- all of these on multiple counts.) Not safe for LGBT patients, refused to honor my request not to be called by my birth name and to keep my birth name private. And on top of it all, they committed a HIPAA violation in my paperwork by providing me with a sheet containing another patient's FULL NAME and PATIENT ID among my own discharge paperwork. When I called to let them know they had done this, they replied "there's nothing we can do because she's probably already left." Which is another HIPAA violation; patients are required to be notified when their privacy has been breached. Legally, someone ought to lose their job over that one. Released me still having psychotic symptoms and thoughts of harming myself and others, with no safety plan and no çommunication with my boyfriend- after I signed an ROI so that they could communicate with him. On my second day I spoke to a nurse practitioner who told me she would send a prescription for a higher dose of my antipsychotic. She didn't! Told me to follow up with my therapists office for med management- which she doesn't provide! Her office is just her! It's her own company! She's the only one! I was unable to get med management for two weeks! I went into the hospital for med stabilization! Might as well stay home, my stay here made me worse.
The ridge is absolutely the best place I have ever been too they truly have a heart and care for people who have needs that need to be met (love the ridge team)
I didn't like how the first shift was towards me they had a lot of additude and raising their voices,and that triggered me a lot,2nd shift was a whole lot better you can ask for stuff and they will help in every way to make sure you get what you need, I didn't like the fact they gave me 2 year old 2019 CHOCOLATE MILK,it was the most disgusting thing that I've ever had in my mouth,also had hair in my food I hope this teaches them they need to check their food and milks often so this doesn't happen to someone else their groups were boring I didn't learn anything really from it I felt I was I was in jail that I couldn't go outside to get some fresh air all we did was stare at 4 walls all day that made my mental health worse being there, I didn't like the fact people were outbursting and that triggered it, I was so stressed out that by the day before I left I was on high blood medication other then that stuff it was alright wouldn't recommend it unless it's an emergency situation.
Fuck you I needed help and you turned me down over the fact that I'm on MAT Go to hell