ABOUT CLIFTON SPRINGS HOSPITAL & CLINIC
Set about 30 miles from Rochester in upstate New York, Clifton Springs Hospital & Clinic provides mental health and chemical dependency treatment for adolescents and adults, including individuals with co-occurring disorders. An affiliate of Rochester Regional Health, the facility offers both residential and outpatient programs, as well as DUI assessments and court coordination services for clients with legal issues.
TREATMENT & ASSESSMENT
In order to determine the appropriate level of care, all clients undergo a comprehensive assessment approved by the New York State Office of Alcoholism and Substance Abuse Services (OASAS). Adults cleared for residential must agree to stay for 28 days.
The facility’s treatment approach utilizes evidence-based practices including cognitive behavioral therapy (CBT), dialectical behavior therapy (DBT), the Stages of Change model, and motivational interviewing (MI). Clients receive group, individual, and family counseling, along with medication management if needed.
According to the facility’s website, clients participate in an array of 12-step education and meetings, coping skills training, guest speaker sessions, anger management, and art expression. Groups are focused on topics such as communication, boundaries, self-esteem, grief, relapse prevention, gender-specific issues, and recovery skills.
STAFF CREDENTIALS
The treatment team includes psychiatrists specialized in addiction, credentialed substance abuse professionals, physicians, nurses, and mental health therapists. The hospital also employs social workers, nutritionists, vocational counselors, and recreational therapists for the chemical dependency program.
ACCOMMODATIONS & AMENITIES
There is currently little information provided by the facility regarding its living arrangements and related offerings. The campus is tobacco-free and smoking cessation resources are provided by the hospital. Rooms are shared and there are separate men’s and women’s lounges. Electronic devices are strictly prohibited.
WHAT ALUMNI SAY
Best-rehabs.com has received feedback from one alum of Clifton Springs Hospital & Clinic at the time of this writing. Jenifer rated treatment effectiveness, accommodations, and meals just one out of five stars each. She commented on an unmaintained facility, rude staff, and a lack of therapy. “Let’s just say I colored more than anything there,” she wrote.
Two reviews sourced from CiteHealth gave conflicting feedback.[1] One alum rated the facility five out of five stars and wrote: “This program helped me change my thoughts and behaviors. I feel that this is a unique facility as it encouraged clients to explore the reasons behind our self destructive ways. I felt it was safe for me to express my feelings and received constant support from the staff and other clients.” However, another anonymous alum gave a two-star rating and wrote, “These people are not helpful at all they demean you instead of helping if you relapse.”
Additionally, there is an average rating of three out of five stars from 26 reviews on Google to date, though most ratings are for the hospital as a whole and not just the Behavioral Health Department.[2]
WHAT FRIENDS & FAMILY SAY
Loved ones provided Best-rehabs.com with mostly positive reviews. The five loved ones polled on the treatment staff’s level of experience gave unanimous five-star ratings, as well as an average of 4.4 stars for counseling options. When asked, on a scale from one to five, how strongly they would recommend treatment at Clifton Springs Hospital & Clinic to others, the five loved ones gave an average rating of 4.8 stars.
Average ratings of 3.8 out of five stars were given for the exercise and leisure provisions, connectivity/visitor policy, cleanliness, and family participation.
Yet one family member, Tammy, expressed dissatisfaction about the facility’s lack of aftercare, telling Best-rehabs.com: “My son was sent home with a list of AA meetings and a phone number to call and set up appointment for outpatient. When you are 23 years old I believe you should have these things set in place before you leave.”
FINANCING
The facility accepts Medicare, Medicaid, and other state insurance, as well as private health insurance plans. No one is denied due to an inability to pay as financial aid may be available, and a sliding fee scale is offered.
[1] http://citehealth.com/rehab-centers/new-york/cities/clifton-springs/clifton-springs-hospital-clinic-based-at-2-coulter-road-3rd-floor#reviews
[2] https://goo.gl/wpQEVa