Mercy Medical Center

Mercy Medical Center


Located in the city of Canton, Ohio, Mercy Medical Center runs Concern, an outpatient program for adults struggling with substance abuse, mental health concerns, and co-occurring disorders. The center also operates an employee assistance program (EAP) that serves residents of Stark County, Summit County, and Tuscarawas County.


Individuals seeking counseling services through Concern may schedule an intake assessment online. Once enrolled, clients are provided with a customized plan of action designed to reduce stress and allow them to better manage their problems. Counseling covers topics including anger management, relationship issues, grief, work-related stress, depression, and trauma. Additionally, clients may undergo treatment with a therapists specializing in eye movement desensitization and reprocessing (EMDR).

Concern’s EAP, which has been in operation since 1982, offers similar programming, but is sponsored by the client’s employer. In addition to counseling, this program offers management consultation and services focused on prevention and overall wellness.

Mercy Medical Center is a faith-based hospital, so spirituality may be a component of the program’s treatment approach.


According to Mercy Medical Center’s website, Concern is staffed by master’s-level therapists and doctoral-level professionals.


When asked how likely they were to recommend the facility to others, the one alum polled by at the time of this writing provided an average rating of four out of five stars. With the exception of the center’s affordability, which received a two-star rating, this alum provided three- and four-star reviews in most evaluated categories, including the center’s treatment effectiveness, the program’s holistic options, the center’s treatment for co-occurring disorders, the program’s family participation, and the staff’s level of training and experience. This former client characterized the treatment team as “excellent” but told that there were “not enough staff.”


The one loved one polled by also noted that they would recommend the facility to others, but offered mixed feedback. They submitted five-star ratings for the program’s treatment of co-occurring disorders and the staff’s level of training and experience, but awarded just two stars to the center’s counseling options.

This reviewer’s main complaint was regarding the level of care that Mercy Medical Center offered their loved done. While their mother received the short-term treatment she initially needed, long-term care was unavailable. “It doesn’t offer much in the way of ongoing care. Instead you have to go elsewhere and it’s not very convenient,” this reviewer told


According to its website, Mercy Medical Center works with a range of private insurance providers, including Aetna, Cigna, and Humana. Medicare, Medicaid, and Tricare are also accepted.

Reviews about Mercy Medical Center

  • Accommodations & Amenities
It's a short treatment facility meant to stabilize and that's what it does and it does it well. Meaning it detoxes the person. It doesn't offer much in the way of ongoing care. Instead you have to go elsewhere and it's not very convenient. I think that it helped my mother if only to get the alcohol and drugs out of her system and kept her there until she was more rational.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • local, good food, excellent staff but not enough staff, a good place to go to get the help you need at a reasonable cost