ABOUT PHOENIX RECOVERY SERVICES LLC IN MOUNT VERNON, WA
Phoenix Recovery Services LLC, located in Mount Vernon, Wash., offers outpatient treatment to youth and adults struggling with substance abuse, problem gambling, mental health problems, and domestic violence. The organization also manages a separate facility called Phoenix House that offers transitional housing for men in early recovery.
TREATMENT & ASSESSMENT
Treatment methods used at Phoenix Recovery Services LLC include Living in Balance, Teen Intervene, Moral Reconation Therapy, Dialectical Behavioral Therapy, and Screening, Brief Intervention, & Referral to Treatment (SBIRT). To be admitted, clients must call the facility to schedule an assessment. Initial assessments last two hours and include a urinalysis as well as an interview about various aspects of the client’s life and substance use history.
Throughout treatment in the Substance Use Disorder program, clients receive individual, group, couples, and family therapy. Participants in the Problem Gambling program receive individual, group, and family therapy that addresses money management strategies. Other programs offered by Phoenix Recovery Services include a mobile needle exchange, Alcohol and Other Drug Information School (ADIS), Deferred Prosecution, and family intervention services.
The treatment team at Phoenix Recovery Services includes fourteen Chemical Dependency Professionals, a Mental Health Counselor, and one employee who is both a Certified Healthcare Emergency Professional and a Certified Healthcare Safety Professional.
WHAT ALUMNI SAY
At the time of this writing there has been one alum polled by Best-rehabs.com. Alum D.H. said he had a “very poor experience” and would not recommend Phoenix Recovery Services to a friend or loved one who was considering rehab. The alum gave the facility one out of five stars for treatment effectiveness, one star for accommodations and amenities, and one star for meals and nutrition. D.H., who is between 40 and 59 years old, entered the facility based on a personal search. D.H. stayed for less than two weeks, completed treatment successfully, and did not enter sober living after leaving the facility. D.H. had been out of the facility for less than a month at the time of writing. The client said that treatment was not worth the cost, adding, “I had to find another agency to be compliant with the court.” D.H. reports he did not relapse after leaving the program. The alum added additional commentary stating, “I tried to make this a learning experience…After going for four months I was told I hadn’t started treatment yet. It was new to me I thought I was doing it.”
On the facility’s Facebook page, which it can manage, there is an overall rating of 3.7 out of five stars based on eleven total reviews. Reviews are varied. Several alum said they were treated poorly or were refused treatment at Phoenix Recovery Services, and others praised the program. Alum A.T., who gave one star, called the facility a joke. She wrote, “Seriously even if you score so low on there testing meter that indicates a person does not need treatment, they will still say you need it, just so they can make their money. It is not about what individuals need its about lining their pockets with money.” D.S., another alum, did not agree with that viewpoint. He gave five stars and wrote, “Your recovery is on you and for you, so it will only succeed if your fully vested and willing to make the change…Phoenix Recovery’s staff provided me with all this insight, and so much more.”
WHAT FRIENDS & FAMILY SAY
At the time of this writing there has been one friend or family member of a client polled by Best-rehabs.com. The reviewer gave the facility good ratings across several categories and said she would recommend it to others. The anonymous loved one gave the facility four out of five stars for treatment effectiveness, three stars for accommodations and amenities, and three stars for meals and nutrition. She agreed that there are many counseling options to choose from, agreed that the facility is adequately equipped and staffed to treat, and agreed that facility staff are experienced and well-trained. She felt that a strength of the facility was that staff truly care about clients. When asked about weaknesses of Phoenix Recovery Services, she said the facility was very crowded. She added additional commentary to her review, saying the facility has “great staff and owners.”
The cost of treatment at Phoenix Recovery Services varies by service. An assessment is $150, individual therapy is between $75 and $95 per hour, group therapy is between $30 and $40 per hour, and couples and family therapy is $125 per hour. Intervention planning is $125 per hour, intake and case management services cost $95 per hour, and the ADIS class costs $75. The facility accepts insurance including Medicaid, Apple Health, Supplemental Social Security benefits (SSI), and private insurance. Low income grants are available to some clients through state and local programs.