Aurora Behavioral Health System

Aurora Behavioral Health System

ABOUT AURORA BEHAVIORAL HEALTH SYSTEM – GLENDALE

With two locations in Arizona, Aurora Behavioral Health System offers treatment for individuals with mental health and chemical dependency issues. The Aurora West facility in Glendale, Ariz. provides inpatient and outpatient services for adults and adolescents (ages 13 to 17), as well as on-site detox services. There is also a dedicated inpatient program for older adults over 60 and uniformed service members. Aurora West is part of a larger network that stretches into California, Illinois, Nevada, and Texas with many facilities throughout each state.

TREATMENT & ASSESSMENT

Programming is evidence-based and begins with an intensive evaluation and assessment to determine the appropriate level of care. Inpatient treatment at the facility is short-term and lasts three to five days for adults and seven to nine for adolescents.

Clients participate in group, family, and individual counseling, stress management and coping skills workshops, and daily 12-step meetings. Holistic activities include art and music therapy, yoga, tai chi, and meditation. Nutritional education, medication management classes, and electroconvulsive therapy (ECT) are also offered. Each patient receives an individualized treatment plan and an aftercare plan to assist in the transition to the community.

The partial hospitalization program (PHP) provides five hours of treatment five days per week, and includes lunch and transportation. There is also an eight-week intensive outpatient program (IOP) that meets three days per week.

STAFF CREDENTIALS

The treatment team includes physicians, psychiatrists, nurses, psychologists, social workers, addictionologists, chemical dependency counselors, family counselors, and dieticians.

ACCOMMODATIONS & AMENITIES

The Glendale facility is located on five landscaped acres and features a gymnasium, swimming pool, tennis courts, and basketball courts. Residents sleep in basic shared rooms with twin beds. The six individuals polled to date on the facility’s cleanliness gave it an average rating of 2.8 out of five stars.

WHAT ALUMNI SAY

Aurora West received mostly poor feedback from the nine alumni reviews received from Best-rehabs.com to date. Eight alumni asked to rate the program’s treatment effectiveness left an average of 2.38 out of five stars. All three alumni surveyed on whether they would recommend the facility to others answered they would not. These three alumni also gave the lowest possible rating of one star for the program’s holistic offerings and exercise/leisure activities.

Alumni reviewers who wrote to Best-rehabs.com frequently complained about the staff, calling them “completely incompetent” and “extremely rude.” Several alumni also wrote the facility was dirty and prison-like, while others declared the facility “horrible” or the “worst place ever.” Two alumni, Jamilee and Laura, who described the program as “great,” were definitely in the minority of reviewers.

WHAT FRIENDS & FAMILY SAY

The facility fared a bit better with the eight family and friends that surveyed the facility. Three loved ones gave four out of five stars for the staff’s level of training and experience. One anonymous Best-rehabs.com reviewer noted the “caring and knowledgeable” staff, while another noted “it really helped my loved one out.”

While several family members applauded the treatment, others described it as “horrible.” Robert, whose brother was in treatment, told Best-rehabs.com that the facility offered inadequate aftercare options, although he described the nurses as “kind.” Another loved one, M., concluded “They only seem interested in the money.” Several loved ones indicated the facility’s lack of affordability was an issue.

FINANCING

According to the facility’s website, Medicare, AHCCCS (Arizona Health Care Cost Containment System) and most private insurance plans are accepted.

Reviews about Aurora Behavioral Health System

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  • My brother has been in and out of places like this for his bipolarism and alcoholism. This one was excellent as they've all been. Ability to get my brother back on his meds and the counseling they provided. This was in 2015 and so far he's been fine.
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  • I think this place was a Great program!!
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  • My brother has been to this facility a few times. Read your cheats doctors! Are you trying to help people or not?!
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  • It has been almost 4 years since I was admitted to an aurora facility. I was 16 years old and had some of the most neglectful treatment I could have imagined from a health facility... my initial 3 day stay turned into 8 days because the doctor couldn't be bothered to actually see me. I could never in good conscience recommend admitting your child or any loved one to an aurora facility.
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  • warehouse for psychiatric patients this facility should be closed down in my opinion. patients were treated like prisoners in having to walk one by one in line, therapy seemed to be non-existent, the assigned doctor was very rude and abrupt and the facility was dirty, especially the dining room had paint and tiles falling off the ceiling.
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    Good therapist. Cost flexibility. Good over all experience.
    I just wanted to say your facility was not a good choice to go to and I was right my fiance went there to get help and you guys turned him away shame on you guys he need help with alcohol for detox
    worst place ever. they will steal your money and will not help you out at all. I DO NOT RECOMMEND!
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  • Horrible. My loved one went in for therapy and was pressured into staying. These people prey on vulnerable youth who don't know they have a right to speak up. They only seem interested in the money.
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  • This place is horrible. I went to aurora to find out about what counseling or group therapy they may have and was questioned into staying. This is a horrible place that loves money. Go to see about what counseling they may have and prepare to be punished!
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  • The groups and medications are helpful
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  • The director was extremely rude and the place reeked of urine. The experience was a nightmare. Thank God i'm ok now.
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  • It was in a good environment. It was expensive. It really helped my loved one out
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  • The meals are not terrible. Staff is completely incompetent; patients are treated as prisoners.This is the worst facility I have ever endured.
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  • Caring and knowledgable. Cost was an issue. Thank you for helping my mother control her addiction
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  • My brother was taken in by this facility in Glendale, forcibly, after having a Schizophrenic breakdown in another treatment center. The nurses were very kind, and from what he claimed, everyone was very kind and supportive, except one substitute doctor. However, nothing the Doctor or Case Manager claimed they would did they ever complete. They did not submit an SMI evaluation. They did not adequately help us find a next transitional step before releasing him. In fact, they simply offered to take him into their PHP program and provided a list of halfway houses, many of which were actually drug houses. In fact, they gave me less than 24 hours notice that he would be discharged, and offered to take him to a homeless shelter if I did not come to get him then. If I did not live somewhat near Phoenix (I live in Tucson), he would have likely ended up in a worse and much more dangerous state than before.
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  • Great place....outstanding care!!!!
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  • This place is HORRIBLE!!!! I took my 18 year old there for therapy...they admitted her for a stay. They placed her in with women and MEN who were disruptive...she is 18 but still in high school and a child! She also has crhons and is on a special diet and they are not adhering to her special diet so all she has eaten is bread for 3 days. She signed an AMA to be released. She calls me constantly crying and sobbing. How is this suppose to help her depression???? Her anxiety??? HORRIBLE!