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Terros

Terros

ABOUT TERROS

With its main administrative office in Phoenix, Ariz., Terros is a behavioral health treatment provider that offers residential programs for adults struggling with chemical dependency and co-occurring disorders, as well as outpatient programs for individuals of all ages struggling with psychiatric issues. Medical detoxification is available on an outpatient basis.

TREATMENT & ASSESSMENT

Clients who require a high level of structure and supervision may be referred to Terros’ Maverick House. Located in Glendale, a suburb of Phoenix, Maverick House is a 29-bed residential center where clients receive a structured schedule of educational and therapeutic programming, as well as aftercare services.

Terros also operates Maverick House Sober Living, a residential program for men with at least 30 days of sobriety who are active in 12-Step. Residents participate in individual and group therapy sessions, attend 12-step meetings, and are required to obtain employment. Men can stay in the sober living residence for up to one year.

Terros also offers three types of outpatient treatment — traditional outpatient, LADDER, and Interfaith Counseling. Traditional outpatient for adults includes relapse prevention education, individual and group counseling, and medication management. LADDER (Life Affirming Dual Diagnosis Education and Recovery) is a specialized outpatient program designed to treat individuals with co-occurring disorders.

Interfaith Counseling provides psychotherapy and psychiatric services for adults, families, adolescents, and children. The program offers individual dialectical behavioral therapy (DBT) sessions, group sessions for generalized anxiety disorder, and a child-parent interaction therapy program.

STAFF CREDENTIALS

Terros’ programs are facilitated by psychiatrists, licensed professional counselors, registered and psychiatric nurses, social workers, and behavioral health technicians.

ACCOMMODATIONS & AMENITIES

There is currently no information provided by the facility regarding its living arrangements and related offerings, but Best-rehabs.com survey respondents gave ratings ranging from two to five stars out of five for the facility’s accommodations. One loved one said the facility “needs updating.” Four out of the five total reviewers also reported a lack of exercise and leisure options, providing an average 2.25 stars for this aspect of the program.

WHAT ALUMNI SAY

Best-rehabs.com has not yet received any reviews from this facility’s alumni. On Yelp, however, the organization has an average rating of two out of five stars based on nine reviews. [1] Two former clients provided one star ratings and reported issues with receiving a proper diagnosis. Dan said: “It takes months to get in and when you do the psychs give you a different diagnosis everytime,” and similarly, Sarah wrote: “I spent an entire year here and was never properly diagnosed.”

WHAT FRIENDS & FAMILY SAY

At the time of this writing there have been five loved ones of former clients polled by Best-rehabs.com. On average, friends and family members gave the facility 2.25 out of five stars when asked if the facility offered excellent leisure, exercise, and extracurricular options; and if the facility had high quality holistic offerings.

The friends and family members gave 3.4 out of five stars for the fairness of the facility’s cell phone and visitation policy; its family participation policy; and for the variety of its counseling options. The loved ones gave 4.2 stars for the experience of the staff, four stars for cleanliness, and 3.8 stars when prompted if they would recommend the facility to a friend or family member. Multiple loved ones felt that a strength of the facility was that the staff members cared about their patients and were knowledgeable, writing “Counsellors were knowledgeable and caring” and “the employees are well trained and knowledgeable.”

WHAT STAFF SAY

At the time of this writing there has been one staff member polled by Best-rehabs.com. The staff member T.L.C.S., gave the facility two out of five stars for treatment effectiveness, two stars for accommodations & amenities, and three stars for meals & nutrition.

T.L.C.S. disagreed when asked if the facility staff were experienced and well-trained; and if she would recommend this facility to a friend or loved one who was considering rehab.

She agreed that the facility was adequately equipped and staffed to treat co-occurring mental health problems in addition to substance use disorders; that the facility strictly offered a faith-based program; and that it strictly followed a 12-step model.

T.L.C.S. said that a strength of the facility was that “they try to help” but a weakness was that “they give drugs to help stop using drugs.” She also wrote that her daughter was a client at the facility but began her drug use again after leaving.

FINANCING

Terros accepts most private insurance and AHCCCS plans. The organization also offers sliding scale fees depending on the client’s income.

[1] http://www.yelp.com/biz/terros-phoenix-3

Reviews about Terros

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • They try to help. They give drugs to help stop using drugs. My daughter used the facility and is right back using drugs today
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • the employees are well trained and knowledgeable, there are too few employees and from what some of them told us, they are shuffled between 3 phoenix locations, working and traveling long hours. burn-out is a major problem. turn-over is high and employee satisfaction low. i really liked many of the staff, who, for the most part, are caring and experienced individuals. the fact that they work long hours and many must drive long distances does not lend itself to employee satisfaction.
    • Accommodations & Amenities
    • Meals & Nutrition
    they are people who act like they care...but clearly do not care. staff seemed more concerned about the political goings on of the facility more than the patients. not that impressed with this facility
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • Counsellors were knowledgable and caring. Older facility that needs updating I thought that it was effective
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • teaching those who abuse substances or alcohol how to be better people; make better decisions; make informed decisions. The classes I received were mandatory, however, I did not pay for the classes. I was very much appreciative for all the help, guidance, training I received to not abuse alcohol, as I had my driver's license suspended for several months.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • Counslors are team and knowledgeable in different models. This is also a place where all genders are treated with respect. Not enough psychological staff to do psy.eveles. Staff is empathic to needs of clients .staffed encourage growth even though shame and using.staff is always supportive.