Valley Hope

Valley Hope Chandler Arizona

Valley Hope operates substance abuse rehab facilities in seven states across the country and offers comprehensive drug and alcohol treatment services, including medically monitored detox, residential treatment, day and partial care, outpatient services, and continued care. Each individualized treatment plan is grounded in 12-step philosophy and is designed to give each client the education and care necessary to begin a healthy and sober life.

ABOUT VALLEY HOPE –– CHANDLER

Valley Hope in the Phoenix suburb of Chandler is one of the nonprofit organization’s 16 substance abuse rehab facilities located in seven states. The rehab center provides detox, 12-step-based residential care, day or partial hospitalization programming, family programming, and medication-assisted therapy. Tele-therapy is also available through Valley Hope and the Tempe location offers intensive outpatient programming.

TREATMENT & ASSESSMENT

Clients can participate in an initial assessment online or by phone with Valley Hope. Once at the Chandler facility, each individual receives a full physical and psychological evaluation.

Clients who require assistance for withdrawal symptoms can expect to spend a few days in medically monitored detoxification. The clinical staff recommends 30 days in residential treatment, and the Valley Hope website reports that clients typically remain between 17 and 30 days.

During this time, clients can expect to spend more than 40 hours a week in a mix of group and individual therapy, family counseling, 12-step meetings and lessons, and addiction education. Programming also includes wellness activities and non-denominational pastoral counseling. Individuals participating in Valley Hope’s Suboxone program receive prescribed medication in combination with an intensive, full-day behavioral therapy program.

Clients who have completed residential or partial hospitalization (day) treatment can participate in a once-a-week continuing care group. Aftercare is also available remotely by way of Valley Hope Telehealth. Through this online program, individuals can connect 24/7 with counselors and peers.

Valley Hope’s intensive family support program includes online and on-site sessions and is open to individuals with or without relatives involved in Valley Hope rehabilitation.

STAFF CREDENTIALS

Valley Hope’s staff consists of physicians, nurses, psychiatrists, psychologists, and counselors. The provider’s website features distinguished backgrounds and current roles held by organizational leaders, including state and federal government positions.

ACCOMMODATIONS & AMENITIES

This 55-bed Valley Hope residential facility is located in the suburban town of Chandler, Ariz. Photos on the facility’s website show an on-site chapel and ample shaded outdoor space for rest and socializing. Multiple reviews sourced by Best-rehabs.com mention an “open campus,” which affords clients flexibility in connections outside the facility, although cellphone use is limited.

The website also highlights “nutritious, homestyle” meals provided for residents

Chandler Valley Hope’s alumni group holds weekly meetings and monthly full-day renewal programs, both of which emphasize support in ongoing recovery, social events, and involvement with current residents.

WHAT ALUMNI SAY

At the time of this writing, Best-rehabs.com has received feedback for Chandler Valley Hope from 20 former clients. Eighty percent would recommend the rehab program to others and found the treatment effective.

Five to nine alumni were polled extensively on a variety of treatment and accommodations aspects. There was some disagreement on the scope and nature of treatment approaches available, reflected by a relatively favorable rating of 3.8 out of five stars on average for available counseling options, but just 1.9 stars for holistic therapy offerings. One alum reported disappointment with less one-on-one counseling than expected, writing that for the high cost of treatment, “we could have had more choices of treatment options.”

At least one other concurred about insufficient personal attention, with one underscoring the facility’s reliance on 12-step programming to the exclusion of other approaches. Another alum described a “lack of fitness and holistic programs,” but identified spiritual programming as a Chandler Valley Hope strength. Some alumni seemed to find the limited focus of the center valuable in itself. “What I learned in rehab gave me a great start on my recovery,” one wrote. Yet another identified individualized care as a strength and one wrote simply: “simple, great program.”

On the other hand, all five alumni polled awarded four or five out of five stars for family involvement in treatment. Nine reviewers contributed to an average rating of 4.3 stars for the staff’s level of training and experience, although one noted a problem with under-staffing. Two highlighted the value of staff being in recovery themselves.

Opinions were split about three-to-two on the cost and insurance coverage for treatment. A greater number of alumni indicated that they received financial assistance or other support to ease personal costs, but some complained about their experience in this area.

Alumni nearly universally agreed that accommodations and meals were excellent. Five alumni reviews highlighted food and 17 individuals contributed to an average rating of 4.3 for meals and nutrition. Eight of 10 polled on facility cleanliness and upkeep awarded five stars. Reviewers cited pros and cons for the open campus, noting that it could allow for learning responsibility, but that more supervision might be needed.

WHAT FRIENDS & FAMILY SAY

Ratings from nine loved ones were more moderate and mixed than alumni’s. All but one individual polled indicated that their loved one participated in Valley Hope aftercare programming. Two agreed that the there were problems with lax policies and monitoring of clients coming and going from the center, while at the same time rating the effectiveness of treatment highly and complimenting the staff. Another relative of an alum particularly highlighted the value of family participation for their loved one’s positive outcomes.

FINANCING

According to the Valley Hope website, the rehab center offers a 10 percent discount to clients who self-pay for their treatment. At the time of this writing, the website also reports that treatment is covered in-network for most insurance plans. Payment plans can be arranged and a limited amount of financial aid is available for qualifying individuals.

Reviews about Valley Hope

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  • I thought very highly of this place, my first stay was helpful. I relapsed and got the guts to go back for help... much worse honestly set me back in life wish I never went back. Second time all they care about is money, not you. I explained I had no insurance said ok, but then when I asked to be released so my bill could be payable in the future refused for “more treatment”. Not true they wanted more money, after I got out I lost my job explained this to the collection dept, no call back or follow up on what they said would do. Instead took $250 dollars out of my account leaving me more broke than I was. The best counselors have left to go to places that want to help you and not just take your money, which if they can’t get they are more than eager to call collections on you and let you know they will. I thought going back was the right thing, admitting I still needed help the right thing, and in the end once I start getting right they don’t care about you just your money.
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  • Before my loved one passed from an Heroin overdose he went to multiple treatment centers in AZ and by far CVH was the best most effective. They medically detox, provide counselors and even do family therapy, family groups which was a huge key factor in his year of sobriety before he died.
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  • I am so thankful to have gone to CVH. The staff, councilors and chaplin’s made such a difference. I highly recommend this place if you are serious about recovery.
    I was a patient there recently, I think the small groups and the gender group were the most beneficial to me and the one on one session with my counselor because it gave you an opportunity to talk about your feelings in a small setting I think that was where I had the most growth. I thought all of the counselors Were outstanding, the food was great nice big portions and every meal was outstanding, I thought that the nursing and all of the staff were very attentive to our needs and the cup ceremonies were awesome for the most part. my counselor and she pulled feelings out of me, and gave me great advice that I am still using today. I have 59 days sober today and I live in a sober house that was recommended by
    My fiancee has been there for 3weeks now for heroin and alcohol abuse I am a non drinker and no drugs have ever been in my home no abuse of any type has ever happened yet they are recommending she move to a half way house and I'm not allowed any chance to have a meeting with her and councilors
    Chandler valley hope likes to tell people they are insured upon entry begin there treatment and then begin there treatment. These victims are confused at the time. This was the case with me. 2 weeks later they insisted I had agreed to self pay. Who does that when they are jobless. This place is a scam. Under staffed and rude.
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  • This place saved my son life . My daughter went there to but in the middle of it , she had to go bc it didn't take her insurance but what she did get out of it she has Not used since. My son wakes up every day thinking who can he help today . He takes people there all the time. He helps them get insurance. Picks them up where ever and helps. I can't tell you how many detox or treatment centers I have sent them to . We moved from wa to az . Bc I thought if I got them out of wa they would stop but I was wrong. I am the happiest and the nost thankful mom a live today and the last 9 months . Thank you all in every dept for helping my son and the few days you helped my daughter . My babies are doing very good. I thank God for Chandler hope and the iop program and the clean and sober home my son went to. This is a miracle . God broke the chain of addiction w chandler valley hope help or visa versa. My son does the best he can every day for another day of being clean. I have my children back.
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  • Strong 12 step foundation. Counselors were all in recover with substantial sobriety. Families are encouraged to participate. Treatment is not forces, you participate because you want to. It was a great experience. Again, because it is based on 12 step programs, it puts the ownership and responsibility of my treatment on me. They are there to guide, support, and show me the way, but at the end of the day, I have to do the work.
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  • Inpatient Treatment for Drug and Alcohol Addiction Poor neighborhood and rundown homes and buildings nearby This is a very effective treatment center for drug and alcohol addiction.
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  • It was a good treatment.
    I was there almost 8 years ago and although it isn't in the best of neighborhoods I wouldn't trade my time there for the world! You get what you put Into your sobriety it doesn't matter where it is? CVH is a sacred place for me and recommend it to anyone looking for recovery
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  • Poor environment to get sober in. Hardly any security. Situated in a dumpy, run-down area of town, not at all upscale, as they advertise. Very mis-leading. Lack of support and personal attention.
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    The staff was very supportive, they had great holistic offerings and family involvement; however, the leadership could have been improved.
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    The food was wonderful and the rooms were very nice also the grounds to play games and visiting area was really good. During my stay at Chandler Valley hope I had 2 personal crisis: one my daughter was in a accident my car and the second one was my house caught on fire and I was terribly worried because I had pets in the house while I was in treatment and they would not allow me to use the phone they just relayed the messages very harsh I almost left the facility at that time I was so upset and had only been sober a couple of weeks. I feel they handled that very unprofessionally and with no compassion. I'm not sure if my dates are exactly right but I do have the right year. After the counselor humiliated me I left the rehab early. I had to come and pick up my stuff another day and the nurses station kept some of my things. Even though I described and told them exactly what I was missing. The things I never got back were very expensive vitamins they wouldn't let me keep and supplements for women. They were about $300 in value and they could have cared less about that.
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  • They were knowledgeable. However, the open facility was a downfall. As a mother of an addict, this facility helped the whole family.
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  • Promotes strong support systems among those in treatment. They allow family participation. The food was better than expected. Their treatment is centered around twelve steps. They do not offer any other options than the twelve step programs. As a non religious person, this made it difficult to fully invest in the program. They also charge way too much, and add superfluous charges in the hopes patients won't notice. Most substance abuse treatment facilities focus solely and 12-step based treatment. This form of treatment has been shown to be wholly ineffective. Chandler Valley Hope should offer other options such as SMART Recovery.
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  • They have compassion for their clients. The therapist's case loads are sometimes to high. Therapists are also in recovery.
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  • They were professional, caring, knowledgable and the spiritual programs excellent. However, there was a lack of fitness and holistic programs. I have recommended it and would so again/
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  • My husband was sent here by recommendations. Not only was it IMPOSSIBLE to coordinate with facilitators to receive updates, progress reports, etc. but the staff is very rude. ... It is not effective. Not useful. Not worth the effort. Seriously. If you have somebody battling addiction send them somewhere else.
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  • I loved CVH. I have been to a number of different rehab centers unfortunately and I have never experienced the level of care that I did at CVH! You can tell that the staff actually cares and it's not just an act. The open campus was perfect for me to learn how to deal with real temptations that I will undoubtedly have to face while being able to return to a safe place in the process. They do not keep you in a bubble and just push you out the door after a month. The food is incredible, so much so that patients are known to come back after graduating just for the food. And to visit everyone as well. I felt 100% comfortable trusting that CVH and the staff had my best interest at heart the entire time. The care provided was very catered to the individual, recognizing that every addict's past and journey forward is different. Each treatment plan is specialized to the specific patient and their needs. I would absolutely 1000% recommend CVH to anyone who is ready to change their life once and for all!!
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    Would only recommend facility if they lived in Arizona....so family and friends can visit or participate in the family program.
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  • I had attended an AA meeting that my mom arranged for me. The ladies there recommended that I go there to detox and get some help. I was more than pleased with everything the facility did to help me. Staff, accommodations and meals were all top notch. Went to another facility for IOP therapy. Could not re-enter because I lost my job and had no insurance.
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  • Good program but was far from my home so my family couldn't be involved with my recovery process which would have been helpful.
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  • Simple, great program at a reasonable cost
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  • Students are not monitored close enough and allowed too much lee way to leave campus. Also others from the neighborhood and town are allowed to come on campus and interact with students thus substances were still accessible.
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  • This is one of the few "open campus" rehab centers in Arizona. This is not for everyone. You have to WANT to better your life for this center to work for you. There is a lot of freedom at this center which requires a lot of self control to stay on track. Again, this is a center for the person who WANTS to quit the addictive behavior.
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  • I thought I would get more 1 on 1 "specific counseling."
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  • What I learned in rehab gave me a great start on my recovery. CVH changed my life, my thinking and gave me the tools I need to live a healthy and happier life. I landed at CVH simply because the social worker where I detoxed thought it was a good place. My sponsor brought in an AA meeting during my stay in rehab. I asked her about Chandler Valley Hope and she said if I had the chance to go there, do whatever was necessary to get a bed there. She/they saved my life!
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  • They saved my life. Their approach was what I needed to get where I am today, sober & giving back. I am still an active member of the alumni community today.