Valley Hope operates substance abuse rehab facilities in seven states across the country and offers comprehensive drug and alcohol treatment services, including medically monitored detox, residential treatment, day and partial care, outpatient services, and continued care. Each individualized treatment plan is grounded in 12-step philosophy and is designed to give each client the education and care necessary to begin a healthy and sober life.
ABOUT VALLEY HOPE –– CHANDLER
Valley Hope in the Phoenix suburb of Chandler is one of the nonprofit organization’s 16 substance abuse rehab facilities located in seven states. The rehab center provides detox, 12-step-based residential care, day or partial hospitalization programming, family programming, and medication-assisted therapy. Tele-therapy is also available through Valley Hope and the Tempe location offers intensive outpatient programming.
TREATMENT & ASSESSMENT
Clients can participate in an initial assessment online or by phone with Valley Hope. Once at the Chandler facility, each individual receives a full physical and psychological evaluation.
Clients who require assistance for withdrawal symptoms can expect to spend a few days in medically monitored detoxification. The clinical staff recommends 30 days in residential treatment, and the Valley Hope website reports that clients typically remain between 17 and 30 days.
During this time, clients can expect to spend more than 40 hours a week in a mix of group and individual therapy, family counseling, 12-step meetings and lessons, and addiction education. Programming also includes wellness activities and non-denominational pastoral counseling. Individuals participating in Valley Hope’s Suboxone program receive prescribed medication in combination with an intensive, full-day behavioral therapy program.
Clients who have completed residential or partial hospitalization (day) treatment can participate in a once-a-week continuing care group. Aftercare is also available remotely by way of Valley Hope Telehealth. Through this online program, individuals can connect 24/7 with counselors and peers.
Valley Hope’s intensive family support program includes online and on-site sessions and is open to individuals with or without relatives involved in Valley Hope rehabilitation.
STAFF CREDENTIALS
Valley Hope’s staff consists of physicians, nurses, psychiatrists, psychologists, and counselors. The provider’s website features distinguished backgrounds and current roles held by organizational leaders, including state and federal government positions.
ACCOMMODATIONS & AMENITIES
This 55-bed Valley Hope residential facility is located in the suburban town of Chandler, Ariz. Photos on the facility’s website show an on-site chapel and ample shaded outdoor space for rest and socializing. Multiple reviews sourced by Best-rehabs.com mention an “open campus,” which affords clients flexibility in connections outside the facility, although cellphone use is limited.
The website also highlights “nutritious, homestyle” meals provided for residents.
Chandler Valley Hope’s alumni group holds weekly meetings and monthly full-day renewal programs, both of which emphasize support in ongoing recovery, social events, and involvement with current residents.
WHAT ALUMNI SAY
At the time of this writing, Best-rehabs.com has received feedback for Chandler Valley Hope from 20 former clients. Eighty percent would recommend the rehab program to others and found the treatment effective.
Five to nine alumni were polled extensively on a variety of treatment and accommodations aspects. There was some disagreement on the scope and nature of treatment approaches available, reflected by a relatively favorable rating of 3.8 out of five stars on average for available counseling options, but just 1.9 stars for holistic therapy offerings. One alum reported disappointment with less one-on-one counseling than expected, writing that for the high cost of treatment, “we could have had more choices of treatment options.”
At least one other concurred about insufficient personal attention, with one underscoring the facility’s reliance on 12-step programming to the exclusion of other approaches. Another alum described a “lack of fitness and holistic programs,” but identified spiritual programming as a Chandler Valley Hope strength. Some alumni seemed to find the limited focus of the center valuable in itself. “What I learned in rehab gave me a great start on my recovery,” one wrote. Yet another identified individualized care as a strength and one wrote simply: “simple, great program.”
On the other hand, all five alumni polled awarded four or five out of five stars for family involvement in treatment. Nine reviewers contributed to an average rating of 4.3 stars for the staff’s level of training and experience, although one noted a problem with under-staffing. Two highlighted the value of staff being in recovery themselves.
Opinions were split about three-to-two on the cost and insurance coverage for treatment. A greater number of alumni indicated that they received financial assistance or other support to ease personal costs, but some complained about their experience in this area.
Alumni nearly universally agreed that accommodations and meals were excellent. Five alumni reviews highlighted food and 17 individuals contributed to an average rating of 4.3 for meals and nutrition. Eight of 10 polled on facility cleanliness and upkeep awarded five stars. Reviewers cited pros and cons for the open campus, noting that it could allow for learning responsibility, but that more supervision might be needed.
WHAT FRIENDS & FAMILY SAY
Ratings from nine loved ones were more moderate and mixed than alumni’s. All but one individual polled indicated that their loved one participated in Valley Hope aftercare programming. Two agreed that the there were problems with lax policies and monitoring of clients coming and going from the center, while at the same time rating the effectiveness of treatment highly and complimenting the staff. Another relative of an alum particularly highlighted the value of family participation for their loved one’s positive outcomes.
FINANCING
According to the Valley Hope website, the rehab center offers a 10 percent discount to clients who self-pay for their treatment. At the time of this writing, the website also reports that treatment is covered in-network for most insurance plans. Payment plans can be arranged and a limited amount of financial aid is available for qualifying individuals.