Intermountain Hospital

Intermountain Hospital

ABOUT INTERMOUNTAIN HOSPITAL

Founded in 1980, Intermountain Hospital is a psychiatric and chemical dependency hospital located on a 10-acre campus in central Boise, Idaho. The facility offers medical detox, a residential program, a partial hospitalization program (PHP), and outpatient treatment for adolescents, adults, and teens seeking treatment for with substance abuse. Detox is available on site and aftercare planning services are available after treatment.

TREATMENT & ASSESSMENT

Treatment at Intermountain Hospital begins with an assessment by a psychiatrist that’s used to put together an individualized treatment plan. Clients are admitted to the appropriate level of care based on the assessment. Clients can also use assessments for referrals for specific programs and other treatment facilities.

Treatment consists of medically managed detox, as well as counseling and community-based recovery activities. The facility uses specialized treatment tracks to facilitate services for different age groups. Each client participates in group counseling as well as individual counseling and recreational treatment options. The facility uses cognitive behavioral therapy (CBT), daily 12-step meetings, psychoeducational classes, relapse prevention, and mental health support and education

The CAST (Clean and Sober Teens) program provides 21- to 28-day residential treatment for adolescents needing treatment for substance abuse and co-occurring disorders. Clients focus on developing sober living skills that will enable them to continue to live without using substances. They also focus on finding ways of addressing their other conditions that support a sober lifestyle.

Specialized programs are available for seniors adults, and adolescents as well. Services include teaching clients to manage and address special conditions like chronic pain or emotional issues. Family involvement is encouraged throughout treatment, and family counseling is available.

Aftercare planning services help clients prepare for their life after treatment. Intermountain Hospital offers programs that can be used as a step-down process from more structured treatments. Clients work with counselors to develop a system of sober living guidelines and support structures to enable them to continue living sober.

STAFF CREDENTIALS

The treatment staff at Intermountain Hospital includes numerous psychiatrists, registered nurses, social workers, and master-level therapists. The 13 individuals polled to date gave the staff’s level of training and experience an average rating of 4.08 out of five stars.

ACCOMMODATIONS & AMENITIES

Limited information about Intermountain Hospital’s accommodations is available. At the New Start Center, up to 30 residents sleep in semi-private rooms and have access to an exercise room. The 24 individuals polled to date on the center’s accommodations and amenities gave it an average three out of five stars.

WHAT ALUMNI SAY

Of the 13 alumni polled by Best-rehabs.com at the time of this writing about Intermountain Hospital, four had positive experiences, six negative, and one was ambivalent. Praise was often general but heartfelt. “Thank you for giving me, my life back,” A.J.F. wrote. And an anonymous reviewer told Best-rehabs.com there were good staff members and lots of things to do.

Two reviewers, however, explicitly indicated they felt worse, rather than better, after their stay here. One alum, L., wrote that the staff in the adult unit didn’t know how to treat their medical problems — though they were much more impressed by the seniors’ unit. Randall complained of disorganization with distributing medications, and Jennifer wrote that she felt she was treated like a criminal. “You get very little time with your doctor’s they treat you like a number,” she wrote.

The four alumni polled for different metrics rated the staff’s level of experience and training the highest with 4.5 out of five stars. Yet, they rated the center’s holistic offerings the worst with only three stars.

On Google, the facility earned an average of two out of five stars from 70 reviews to date. [1] Many of the alumni complained about how they were treated by staff members, and more than one alumni mentioned being forced to take off their clothes. Alum Ashley wrote: “They treat you like a sex slave by making you take off all your clothes so they can do skin checks every three days.” Alum Margo added: “They took all but my shoes and underwear, so I had to wear paper scrubs for over 24 hours.”

WHAT FRIENDS & FAMILY SAY

Of the 16 reviews received by Best-rehabs.com at the time of this writing, eight were positive, five negative, and three mixed or neutral. The nine individuals polled on the facility’s offerings in a variety of areas gave it average ratings between three and four out of five stars for its family program, counseling options, and holistic offerings.

Several reviewers praised the staff. “Staffing and schedule were strengths. Facility is clean and well run,” one anonymous reviewer wrote. Isolated praise was also awarded to the outpatient aftercare provisions and the center’s extensive activities.

Yet numerous reviewers disagreed with that praise for aftercare. “No follow up treatment after discharge,” one anonymous reviewer wrote in a representative review. Others cited a lack of individual care and a feeling that the center was more interested in making money than in helping its clients. And P.A.L. added: “The lack of communication from case manager and attending physician was beyond belief.”

FINANCING

Intermountain Hospital accepts most insurance plans, and treatment for seniors is covered by Medicare. The 13 individuals polled to date on the facility’s affordability gave it an average rating of 3.38 out of five stars.

[1] https://goo.gl/1XWZpB

Reviews about Intermountain Hospital

  • Treatment Effectiveness
Having a family member in this facility was extremely frustrating. Conflicting information was constantly being either given out or withheld and it felt like the staff was not at all concerned about helping the family members with their generic questions - and/or concerns. I understand about privacy laws, but there just seemed to be a different response with every person that each one of us talked with and many times it was exact opposite information. Very frustrating at such a hard time in our family's life.
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  • Staff was very helpful. Med nurse was also very great helping me. Thank you for giving me, my life back.
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  • round the clock care lack of commitment to prolonged well being I would not recommend .
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  • Good counsellors available. Very clean. Lots of activities. Too expensive. Most doctors are not accessible. No follow up treatment after discharge. Medications are prescribed without follow up to see if they're working or if they are affordable.
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  • They don't help They just gave them many medications and kept him there for a few days then let him go. They didn't help at all.
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  • Good facility.
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  • Good staff, lots of things to do Need cleaner bathrooms and showers. Less light in the room at night, temperature to hot at night. Allow those with religious beliefs to practice on Sunday
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  • Good staff, lots of things to do Need cleaner bathrooms and showers. Less light in the room at night, temperature to hot at night. Allow those with religious beliefs to practice on Sunday
  • Treatment Effectiveness
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  • Counseling and treatment to aid in withdrawel. Cost was high. They were able to help with withdrawal from the drugs, individual and group therapy. After released, he was able to have great out patient treatment.
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  • They had good knowledge but the communication was poor. I was needed fir helps
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  • The facility is well run, clean, safe and secure. They need to treat patients more one on one. Quality facility, with wonderful staff and fair treatment.
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  • My daughter was there for two weeks. The lack of communication from case manager and attending physician was beyond belief. They would not return phone calls or answer written questions when left with nursing staff. After ten days from not hearing from the physician and 8 days from not hearing from the case manager, I called the supervisor and only then, did I get any verbal communication from either party. Upon discharge from hospital, neither party appeared to discuss discharge planning. Only a staff nurse was present to conduct signing of papers and help with picking up daughter's belongings. Discharge medication list was handwritten and when filled at the pharmacy, the wrong dosage was written on medication bottle due to the issue of poor physician handwriting and the pharmacist interpreting the handwriting incorrectly. Very discouraging to know this is mental health treatment in Idaho. No wonder Idaho gets such a poor rating for mental health treatment.
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  • This is a GOD AWFUL place. They hired young adults practically still teenagers that have little to no training leading groups that are absolute BS. The charge ridiculous rates any accommodations are not only completely uncomfortable and old and smelly. The charge nurse from the adult acute unit treats patients like they're criminals in a Detention Facility verses patients being cared for. Even when you voluntarily check yourself in for Med management your treated as though something is wrong with you like you're a child that needs to be controlled which is ridiculous. Their food is comparable to public school lunches. I think one would get better treatment by taking a trip to New York City and stay in the Waldorf Astoria Hotel. Because for the rates they charge a person could do so for like a month. You get very little time with your doctor's they treat you like a number. This hospital is a joke I would absolutely recommend every single human being steered clear of this place there bleeding your insurance and providing little to no care and when I say I care I mean care it doesn't appear that any person that works for the hospital actually cares about any human beings and they treat the mentally ill like the 1950s it might as well be One Flew Over the Cuckoo's Nest. They also mix patients that are fairly stable and normal with incredibly mentally ill and dangerous people. This Hospital should be put out of business.
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  • The "treatment" is absolute awful and there is way too much drama going on between patients. My problems got worse, not better.
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  • After receiving care at the intermountain hospital psych unit. I've vowed I would never go back there again. They lacked The ability to handle my med management quickly, only making things worse. The environment look more like a homeless shelter then a hospital. As did many of the employees. When they sent in people for therapy groups , I knew far more than they did. The loud, smoke-filled, foul mouthed, environment is exactly opposite of what I needed. I also have many medical issues for which they had no idea how to care for. I was finally transferred from the adult unit to the generations unit where they could handle my medical better. It was like going from heck to heaven. I'm grateful for generations unit. But under no circumstances when I return to that adult unit at all costs.
    I feel that everything they do here is wrong morally.
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  • Absolute buffoons. I suffer from Sjogren's Syndrome and require non-prescription eye, nose and mouth drops. I had to get an OK from the doctor on call to keep these by my bed. When I was admitted to the patient area I found that the staff had locked my non-prescription meds up. I had to go through the process again with the back staff to allow me to have my moisturizing devices. In addition, I just discovered the staff forgot to return my prescription medications which I had taken with me and they had locked up. Since I cannot drive, my 83-year-old father is driving 40 miles at 11:00 pm to retrieve them. Granted, I should have check earlier, but there is no excuse for this hospital of clowns. I will be complaining to upper management and the doctor who admitted me. This is shameful. If you need rehab or round-the-clock mental care, go somewhere else.
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  • Staffing and schedule were strengths. Facility is clean and well run. The staff are understanding but stern.
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  • Was able to get mother in law in right away. Didnt seem to treat her problem adequately. It seemed more like a vacation for her she came out ok but was back to old habits not long after.
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  • They have good food and they train you to think positively. However, it is too costly. Honestly, I don't have too much to say, I have never at another facility like this one so I cannot compare.
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  • There was a low staff to patient ratio.
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  • It is an awesome facility.
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  • They are a good facility and they can help a lot of people. It was well organized. However, there was not nearly enough space for Juveniles.
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  • They have good doctor care however the food was terrible and the head counselor had an I don't care attitude.
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  • I liked the communication between the staff and family.
    • Treatment Effectiveness
    Offered family therapy.
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    They didn't help my child. No one wanted to help her.
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    More about money than helping people.
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  • life changing