ABOUT INTERMOUNTAIN HOSPITAL
Founded in 1980, Intermountain Hospital is a psychiatric and chemical dependency hospital located on a 10-acre campus in central Boise, Idaho. The facility offers medical detox, a residential program, a partial hospitalization program (PHP), and outpatient treatment for adolescents, adults, and teens seeking treatment for with substance abuse. Detox is available on site andare available after treatment.
TREATMENT & ASSESSMENT
Treatment at Intermountain Hospital begins with an assessment by a psychiatrist that’s used to put together an individualized treatment plan. Clients are admitted to the appropriate level of care based on the assessment. Clients can also use assessments for referrals for specific programs and other treatment facilities.
Treatment consists of medically managed detox, as well as counseling and community-based recovery activities. The facility uses specialized treatment tracks to facilitate services for different age groups. Each client participates in group counseling as well as individual counseling and recreational treatment options. The facility uses cognitive behavioral therapy (CBT), daily 12-step meetings, psychoeducational classes, relapse prevention, and mental health support and education
The CAST (Clean and Sober Teens) program provides 21- to 28-day residential treatment for adolescents needing treatment for substance abuse and. Clients focus on developing sober living skills that will enable them to continue to live without using substances. They also focus on finding ways of addressing their other conditions that support a sober lifestyle.
Specialized programs are available for seniors adults, and adolescents as well. Services include teaching clients to manage and address special conditions like chronic pain or emotional issues. Family involvement is encouraged throughout treatment, and family counseling is available.
Aftercare planning services help clients prepare for their life after treatment. Intermountain Hospital offers programs that can be used as a step-down process from more structured treatments. Clients work with counselors to develop a system of sober living guidelines and support structures to enable them to continue living sober.
The treatment staff at Intermountain Hospital includes numerous psychiatrists, registered nurses, social workers, and master-level therapists. The 13 individuals polled to date gave the staff’s level of training and experience an average rating of 4.08 out of five stars.
ACCOMMODATIONS & AMENITIES
Limited information about Intermountain Hospital’s accommodations is available. At the New Start Center, up to 30 residents sleep in semi-private rooms and have access to an exercise room. The 24 individuals polled to date on the center’s accommodations and amenities gave it an average three out of five stars.
WHAT ALUMNI SAY
Of the 13 alumni polled by Best-rehabs.com at the time of this writing about Intermountain Hospital, four had positive experiences, six negative, and one was ambivalent. Praise was often general but heartfelt. “Thank you for giving me, my life back,” A.J.F. wrote. And an anonymous reviewer told Best-rehabs.com there were good staff members and lots of things to do.
Two reviewers, however, explicitly indicated they felt worse, rather than better, after their stay here. One alum, L., wrote that the staff in the adult unit didn’t know how to treat their medical problems — though they were much more impressed by the seniors’ unit. Randall complained of disorganization with distributing medications, and Jennifer wrote that she felt she was treated like a criminal. “You get very little time with your doctor’s they treat you like a number,” she wrote.
The four alumni polled for different metrics rated the staff’s level of experience and training the highest with 4.5 out of five stars. Yet, they rated the center’s holistic offerings the worst with only three stars.
On Google, the facility earned an average of two out of five stars from 70 reviews to date.  Many of the alumni complained about how they were treated by staff members, and more than one alumni mentioned being forced to take off their clothes. Alum Ashley wrote: “They treat you like a sex slave by making you take off all your clothes so they can do skin checks every three days.” Alum Margo added: “They took all but my shoes and underwear, so I had to wear paper scrubs for over 24 hours.”
WHAT FRIENDS & FAMILY SAY
Of the 16 reviews received by Best-rehabs.com at the time of this writing, eight were positive, five negative, and three mixed or neutral. The nine individuals polled on the facility’s offerings in a variety of areas gave it average ratings between three and four out of five stars for its family program, counseling options, and holistic offerings.
Several reviewers praised the staff. “Staffing and schedule were strengths. Facility is clean and well run,” one anonymous reviewer wrote. Isolated praise was also awarded to the outpatient aftercare provisions and the center’s extensive activities.
Yet numerous reviewers disagreed with that praise for aftercare. “No follow up treatment after discharge,” one anonymous reviewer wrote in a representative review. Others cited a lack of individual care and a feeling that the center was more interested in making money than in helping its clients. And P.A.L. added: “The lack of communication from case manager and attending physician was beyond belief.”
Intermountain Hospital accepts most insurance plans, and treatment for seniors is covered by Medicare. The 13 individuals polled to date on the facility’s affordability gave it an average rating of 3.38 out of five stars.