ABOUT PREFERRED FAMILY HEALTHCARE — LAHARPE
Preferred Family Healthcare (PFH) is a nonprofit founded in 1979 that provides comprehensive behavioral health services for substance abuse and mental health throughout the Midwest in 145 locations, includingand The LaHarpe location in Kirksville, Mo., is an administrative office for the organization and also provides residential, outpatient, and community-based services for adults struggling with chronic psychiatric disorders and substance abuse.
TREATMENT & ASSESSMENT
According to Preferred Family Healthcare’s website, LaHarpe offers an array of psychiatric services. It’s a community psychiatric rehabilitation center (CPRC), designed to help people with serious mental illnesses remain in the community by providing community support, help accessing community services, 24-hour crisis intervention, medication management, psychiatric services, health and wellness services, and counseling as well as psychosocial rehabilitation groups. CPRCs also offer employment support for any clients who wish to seek and hold jobs.
LaHarpe also operates Healthcare Homes — places where individuals can come throughout their lifetimes to receive coordinated medical, behavioral, and related social services and supports. These services are available to those with chronic mental health or substance use disorders, or chronic health conditions.
Lastly, PFH’s website indicates that residential care is available at this facility but does not specify whether it caters to clients struggling with psychiatric disorders or substance abuse. Other services include
PFH’s website states that trained mental health professionals and case managers are available at LaHarpe. The Healthcare Homes program employs a registered nurse, two licensed professional nurses, and a primary care physician.
ACCOMMODATIONS & AMENITIES
LaHarpe’s residential care facility hosts 52 beds for clients and offers meals. Eight individuals polled by Best-rehabs.com to date rated LaHarpe an average of 3.8 out of five stars for accommodations and amenities and 4.1 stars for meals and nutrition. Four individuals rated its cleanliness four stars.
WHAT ALUMNI SAY
Two alumni polled by Best-rehabs.com at the time of this writing had mixed experiences with the LaHarpe. They rated it highly in exercise and leisure options at four and five out of five stars and visitor policy at four stars, but they rated its holistic treatment offerings only one star each and its connectivity one and two stars.
Alum Roberta gave the center five out of five stars overall, and mentioned it was worth the cost because “I learned a lot and have been clean for several years.” She also praised the counselors, and wrote: “The counselors were very helpful as long as I was willing to do the work they assigned or participate in counseling.”
However, the other alum, T.V., only gave the center three stars overall, and wrote: “Overall it was slightly above average… Consumers are there to concentrate on and recieve treatment, not to hook-up and/or try to find a life partner in rehab.”
WHAT FRIENDS & FAMILY SAY
Three loved ones polled by Best-rehabs.com to date also provided mixed reviews. Two rated the center only one out of five stars each in holistic treatment offerings, but three rated its family participation three, four, and five stars.
Two complained of overcrowding; one wrote to Best-rehabs.com anonymously: “Staff/client ratios needs to improve.” Another anonymous reviewer wrote: “From what I could see there wasn’t any or much of anything to keep them busy or interested,” though this reviewer and others indicated that treatment was successful.
WHAT STAFF SAY
The two employees surveyed by Best-rehabs.com to date provided mixed reviews of LaHarpe. One employee, Dan, wrote to Best-rehabs.com: “The boss that they had me under turns out he had fake degree, and they made stuff up about staff to cover their tale.”
The other employee rated LaHarpe a perfect five stars in affordability and four stars in family participation and connectivity/visitor policy, writing: “Committed, qualified staff. Staff/client ratios needs to improve. Works with you to find affordable options”
Meanwhile, 70 current and former employees of Preferred Family Healthcare rated the organization as a whole 3.7 out of five stars, and 65 current and former employees on Indeed rated PFH an average 3.5 out of five stars.
Many reviewers praised their coworkers and expressed great satisfaction in their work with clients. One anonymous employee wrote in a representative review: “Great Place to work for kids or adults.” Recurring criticism cited low pay, excessive paperwork, and, occasionally, a lack of care from management. “Turn over was really high and Management didn’t seem to care,” another anonymous reviewer wrote.
One treatment program at LaHarpe accept private insurance, Medicare, and Medicaid, though it’s unclear if other programs do as well.