PHELPS MEMORIAL HOSPITAL – ALCOHOL AND SUBSTANCE ABUSE TREATMENT
Located in Ossining, N.Y., about 30 miles outside of Manhattan, Phelps Memorial Hospital offers a number of forms of substance abuse treatment, including an inpatient Behavioral Rehabilitation Unit for adults, as well as an outpatient program for adults and adolescents.
Detox services are not offered on-site. According to the facility’s website, clients must be medically stable before entering the program.
TREATMENT & ASSESSMENT
The inpatient Behavioral Rehabilitation Unit offers group and individual therapy, along with addiction education and specialized treatment for gambling and nicotine dependence.
In addition to the same therapy and education offered in inpatient treatment, the outpatient program includes psychiatric evaluation and medication management, relapse prevention workshops, vocational assessment, early/middle/late stage recovery groups, and co-dependency groups. Special Spanish-speaking services are also available.
STAFF CREDENTIALS
The treatment team includes psychiatrists, nurses, licensed social workers, a vocational counselor, and credentialed alcohol and substance abuse counselors. Three reviewers polled by Best-rehabs.com to date rated staff’s level of experience and training an average 3.3 stars out of five.
ACCOMMODATIONS & AMENITIES
The inpatient unit has 42 beds; aside from this, there is currently no information provided by the facility regarding its living arrangements and related offerings. Four individuals surveyed by Best-rehabs.com at the time of this writing gave the facility an average rating of three out of five stars for its accommodations and amenities.
WHAT ALUMNI SAY
The one former client of Phelps Hospital’s rehabilitation program surveyed by Best-rehabs.com to date gave the facility a positive review, awarding the program five out of five stars for its staff support, its cleanliness, its frequency of counseling, and its exercise and leisure options. “They actually had day activities and an art room for downtime,” M.P. wrote. “They provided me with the information I needed to get through my recovery. This is a great facility for people on a budget.” The alum gave only one out of five stars for holistic offerings, connectivity, and the quality of individual counseling.
WHAT FRIENDS & FAMILY SAY
The two loved ones polled by Best-rehabs.com at the time of this writing gave Phelps poor reviews. Victoria gave the facility mostly one and two out of five stars across 15 different evaluated metrics, including just one star for its treatment effectiveness and its affordability, and two stars for its treatment of co-occurring disorders. “It was an utter failure in every imaginable way. And very expensive. Do not send anyone here. There is no real dual diagnosis- patients were treated like mental patients,” she wrote.
The other loved one, writing anonymously, rated Phelps three out of five stars in most metrics, including leisure options, pricing, and cleanliness, while rating the facility only two stars in counseling options, the level of staff support, and family involvement in treatment. In comments, the loved one expressed a desire for better grouping options, writing: “she could not relate to the people there. they were very different.”
WHAT STAFF SAY
Two staffers surveyed by Best-rehabs.com to date were split in their reactions to Phelps. Employee E.M. rated the facility’s overall quality care four out of five stars and its pricing a perfect five stars, while employee E.G. rated the facility mostly two stars in categories including holistic treatment offerings, counseling options, and diagnosis of co-occurring disorders. E.G. did rate the facility’s cleanliness four out of five stars.
Both employees pointed out weaknesses of the program. E.M. wrote of a “lack of interaction from superiors,” while E.G. pointed out problems of client care: “Purports to treat dual diagnosis but psychiatric patients were not structured or supervised. Their personal care was dependent on kindness of other patients.”
FINANCING
According to the facility’s website, Phelps is a participating provider in many health insurance plan networks and also accepts Medicaid, Medicare, and TRICARE. Different levels of financial assistance are available, depending on clients’ incomes.