ABOUT HELEN ROSS MCNABB CENTER – CENTERPOINTE
The Helen Ross McNabb Center, a nonprofit behavioral health services organization in East Tennessee, provides a wide array of treatment services for individuals and families with chemical dependency, psychiatric, and co-occurring disorders. The nonprofit’s CenterPointe facility, located in Knoxville, offers short-term residential treatment programming for adults. Medical detox and crisis stabilization services are available on site.
TREATMENT & ASSESSMENT
The treatment process at the Helen Ross McNabb Center – CenterPointe begins with admission to the detox, crisis stabilization, or residential program. Clients can be assessed by medical teams to determine where treatment should start. The detox program is available for six-12 days and focuses on crisis stabilization and creating a safe environment. After the detox program, clients can transition into the residential program.
Treatment in the residential program includes medication management if needed combined with individual and group therapies. Group treatments are used most frequently with individual sessions available as needed. Clients stay in the program three or four weeks.
Aside from counseling, clients participate in educational presentations focusing on sober living skills. Coping skills are an important part of the program. Best-rehabs.com survey data indicated that the 12 Steps played a major role in the treatment approach.
Family involvement in treatment is encouraged where possible. However, the design of the program does not facilitate a lot of involvement since group sessions are a big part of the process. Clients are encouraged to seek additional services to address their individual behavioral health concerns to promote a continued sober lifestyle.
The treatment team at the Helen Ross McNabb Center – CenterPointe consists of a medical director and licensed nursing staff that oversee the medical components of treatment. Clients also work with licensed therapists and group leaders. Counselors are available to work with clients on individual issues and to help coordinated educational and group activities. The facility is CARF accredited.
ACCOMMODATIONS & AMENITIES
While the program’s webpage does not offer any details on its accommodations, alumni and loved ones alike surveyed by Best-rehabs.com to date had contrasting perspectives on the quality of food and overall accommodations. Some reported a lack of exercise opportunities and leisure activities.
WHAT ALUMNI SAY
At the time of this writing, four alumni submitted feedback to Best-rehabs.com about CenterPointe. Their feedback was mixed. Still, despite their complaints, the four alumni gave an average rating of 4.5 out of five stars when asked how strongly they’d recommend treatment here.
While most alumni found the counselors to be experienced and well-trained, which they gave an average of four out of five stars, others reported a lack of holistic treatment methods and somewhat limited counseling options. The facility earned an average of 1.5 out of five stars for its holistic offering.
Alumni seemed pleased with the environment. “I think if anyone has an addiction it’s a good place to start to remove yourself from the bad surroundings and to learn ways to cope with the addiction,” wrote alum Angela. Alum Matthew indicated that he benefited a great deal from the intimate environment here, but simultaneously felt that its limited space made it “difficult to be admitted sometimes.” “I can’t complain about this place though,” he conceded, nonetheless. “It saved my life. My counselor seemed to really care about me and my success when I left.”
On Google, the facility earned an average of three out of five stars from four reviews.  While one alum called the program “ineffective,” two alumni praised the “Great staff.” On CiteHealth, the facility received an average rating of 3.33 out of five stars from three reviews.  One anonymous reviewer similarly wrote: “staff very kind and professional”.
WHAT FRIENDS & FAMILY SAY
To date, three loved ones provided feedback about CenterPointe to Best-rehabs.com. Their feedback echoed alumni sentiments.
While they agreed that accommodations could use improvements, many felt the program was overall effective. They gave the facility a three, four, and five out of five star review, respectively, for treatment effectiveness. “Its a great center for addiction help. The staff is friendly & caring!” claimed one anonymous reviewer, though they found it to be “Not very clean.”
Loved ones gave an average of four out of five stars for affordability and counseling options. They gave a 2.67 out of five stars for its holistic offerings.
There is currently no information provided by the Helen Ross McNabb Center – CenterPointe regarding its treatment costs. The facility does accept donations and is partially supported by government programs such as Behavioral Health Safety Net.