Helen Ross McNabb Center – CenterPointe

Helen Ross McNabb Center – CenterPointe

ABOUT HELEN ROSS MCNABB CENTER – CENTERPOINTE

The Helen Ross McNabb Center, a nonprofit behavioral health services organization in East Tennessee, provides a wide array of treatment services for individuals and families with chemical dependency, psychiatric, and co-occurring disorders. The nonprofit’s CenterPointe facility, located in Knoxville, offers short-term residential treatment programming for adults. Medical detox and crisis stabilization services are available on site.

TREATMENT & ASSESSMENT

The treatment process at the Helen Ross McNabb Center – CenterPointe begins with admission to the detox, crisis stabilization, or residential program. Clients can be assessed by medical teams to determine where treatment should start. The detox program is available for six-12 days and focuses on crisis stabilization and creating a safe environment. After the detox program, clients can transition into the residential program.

Treatment in the residential program includes medication management if needed combined with individual and group therapies. Group treatments are used most frequently with individual sessions available as needed. Clients stay in the program three or four weeks.

Aside from counseling, clients participate in educational presentations focusing on sober living skills. Coping skills are an important part of the program. Best-rehabs.com survey data indicated that the 12 Steps played a major role in the treatment approach.

Family involvement in treatment is encouraged where possible. However, the design of the program does not facilitate a lot of involvement since group sessions are a big part of the process. Clients are encouraged to seek additional services to address their individual behavioral health concerns to promote a continued sober lifestyle.

STAFF CREDENTIALS

The treatment team at the Helen Ross McNabb Center – CenterPointe consists of a medical director and licensed nursing staff that oversee the medical components of treatment. Clients also work with licensed therapists and group leaders. Counselors are available to work with clients on individual issues and to help coordinated educational and group activities. The facility is CARF accredited.

ACCOMMODATIONS & AMENITIES

While the program’s webpage does not offer any details on its accommodations, alumni and loved ones alike surveyed by Best-rehabs.com to date had contrasting perspectives on the quality of food and overall accommodations. Some reported a lack of exercise opportunities and leisure activities.

WHAT ALUMNI SAY

At the time of this writing, four alumni submitted feedback to Best-rehabs.com about CenterPointe. Their feedback was mixed. Still, despite their complaints, the four alumni gave an average rating of 4.5 out of five stars when asked how strongly they’d recommend treatment here.

While most alumni found the counselors to be experienced and well-trained, which they gave an average of four out of five stars, others reported a lack of holistic treatment methods and somewhat limited counseling options. The facility earned an average of 1.5 out of five stars for its holistic offering.

Alumni seemed pleased with the environment. “I think if anyone has an addiction it’s a good place to start to remove yourself from the bad surroundings and to learn ways to cope with the addiction,” wrote alum Angela. Alum Matthew indicated that he benefited a great deal from the intimate environment here, but simultaneously felt that its limited space made it “difficult to be admitted sometimes.” “I can’t complain about this place though,” he conceded, nonetheless. “It saved my life. My counselor seemed to really care about me and my success when I left.”

On Google, the facility earned an average of three out of five stars from four reviews. [1] While one alum called the program “ineffective,” two alumni praised the “Great staff.” On CiteHealth, the facility received an average rating of 3.33 out of five stars from three reviews. [2] One anonymous reviewer similarly wrote: “staff very kind and professional”.

WHAT FRIENDS & FAMILY SAY

To date, three loved ones provided feedback about CenterPointe to Best-rehabs.com. Their feedback echoed alumni sentiments.

While they agreed that accommodations could use improvements, many felt the program was overall effective. They gave the facility a three, four, and five out of five star review, respectively, for treatment effectiveness. “Its a great center for addiction help. The staff is friendly & caring!” claimed one anonymous reviewer, though they found it to be “Not very clean.”

Loved ones gave an average of four out of five stars for affordability and counseling options. They gave a 2.67 out of five stars for its holistic offerings.

FINANCING

There is currently no information provided by the Helen Ross McNabb Center – CenterPointe regarding its treatment costs. The facility does accept donations and is partially supported by government programs such as Behavioral Health Safety Net.

[1] https://goo.gl/axvCPW
[2] http://citehealth.com/rehab-centers/tennessee/cities/knoxville/helen-ross-mcnabb-center-inc-based-at-5310-ball-camp-pike

Reviews about Helen Ross McNabb Center – CenterPointe

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • I think if anyone has an addiction it's a good place to start to remove yourself from the bad surroundings and to learn ways to cope with the addiction ultimately it's up to u to wanna be clean
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • No holistic offerings.
    • Treatment Effectiveness
    • Accommodations & Amenities
    I really admired the one on one counseling. I also appreciated that the facility was small so I felt as if I got the encouragement and resources I needed to succeed when I graduated. On a negative note, the size of the facility makes it difficult to be admitted sometimes as there are only an allotted number of beds available or vacant. I can't complain about this place though. It saved my life. My counselor seemed to really care about me and my success when I left. She wanted her patients to win the battle. Other than the internet and phone policies I couldn't think of anything. Even then I admired the policies because I feel they made me focus in the problem at hand; my substance abuse. It was a great feeling to escape and recover at the same time. The entire staff was non judgmental. Even the desk clerks. I didn't feel like any of the were looking down on me whatsoever. Most of the counselors there are in recovery themselves.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • Almost all staff are recovering, they have an excellent MD on staff. Not much money, need better counclers. They always have state grants and get people in quickly instead of a month or 6 month long wait. They medicate you well so your not sick. They allow you to smoke and have outside meetings.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • Strengths: Steps Knowledge Routine Detox. Weaknesses: Not enough exercise
    • Treatment Effectiveness
    Co-occurring disorders. My aunt was in the facility for pill addiction. She seems to be doing much better.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • Friendlyness, caring employees. Not very clean. Its a great center for addiction help. The staff is friendly & caring!