ABOUT STEPS HOUSE
Located in Knoxville, Tenn., Steps House operates 38 different residential facilities for men struggling with addiction. The center also has a specialized program for veterans struggling with addiction and/or homelessness. Detox is not available on-site.
TREATMENT & ASSESSMENT
According to the center’s website, the residential program is based on a three-phase process, and each resident must pass each phase to achieve financial independence, sobriety, legal freedom, discipline, and responsibility. Clients may remain in treatment until they no longer need help.
After completing the program, some residents decide to stay in long-term independent living. All individuals in the residential program must be 18 or older, able to work full-time and/or assume financial responsibility, and be sober. Residents are screened before being admitted into the program.
The center also has a specialized program for veterans. The program is designed to take into account the specific needs of veterans who are homeless and is able to accommodate up to 40 service men at a time.
The center’s website indicates the treatment team includes counselor techs and counselors.
ACCOMMODATIONS & AMENITIES
Steps House’s website states all homes are fully furnished with all the needed amenities. Steps House has 38 different facilities in Tennessee with 140 beds.
WHAT ALUMNI SAY
The one alum surveyed by Best-rehabs.com at the time of this writing provided a positive review. Although the alum provided a low rating of one star for the available counseling options and two out of five stars for each holistic treatment offerings, family participation, and exercise and leisure provisions, they gave the center four out of five stars when asked if they would recommend Steps House. They also wrote: “This program saved my life. There is absolutely no doubt about its effectiveness.” However, they did mention: “Due to the low cost, food and exercise equipment are poor.”
Elsewhere online to date, reviews on secondary sites are mixed. The facility’s Facebook page, which the facility can manage, has 27 ratings averaging 4.9 out of five stars at the time of this writing, while Google has three ratings (one, two, and four out of five stars) for this facility.   Many noted that their lives were saved by this program. “I’m clean and sober after spending 45 yrs destroying my body, mind and soul. I am happier than I have ever been,” wrote Mark, who gave five stars on Facebook. “The “Unconditional Love” from Steps House has been life changing. They will teach you how to love and live,” added Chris.
The only reviewer to leave commentary on Google gave just one star. James wrote: “Majority of the staff are not at all educated or trained as counselors.” He also noted being regularly exposed to secondhand smoke and felt that it was not worth the money. “In my opinion Steps House is not a therapeutic environment that will help you in your recovery.”
WHAT STAFF SAY
The one staff member who was polled by Best-rehabs.com at the time of this writing left a negative review. They noted they wouldn’t recommend the center, and wrote: “Poorly trained staff.”
While specifics about costs and coverage are not detailed on the facility’s website to date, the application for the men’s residential program notes that there is a $390 deposit that must be made before an individual can begin treatment.