Aurora Psychiatric Hospital

Aurora Psychiatric Hospital

ABOUT AURORA PSYCHIATRIC HOSPITAL

The Dewey Center at Aurora Psychiatric Hospital in Wauwatosa, just outside Milwaukee, Wis., provides residential and partial hospitalization programs (PHP) for adults and youth struggling with mental health and substance use disorders. Treatment is holistic, integrating evidence-based psychotherapy with spiritual and physical care. The facility also provides short-term inpatient care, detox, and an opiate recovery program. Affiliated Aurora outpatient clinics include the Milwaukee and Kenosha Behavioral Health Centers.

TREATMENT & ASSESSMENT

Clients can begin their treatment with Aurora Psychiatric Hospital through telephone-based triage services. Individuals needing stabilization for mental illness or addiction symptoms are admitted to the inpatient program. Longer-term treatment is provided through a 28-day residential program, a three-to-ten-day PHP (full days), or a one-month intensive outpatient program (IOP).

Personalized treatment plans can incorporate dual diagnosis treatment for co-occurring substance use and depression, anxiety, or eating disorders. Motivational interviewing and cognitive behavioral therapy (CBT) are combined with a community positive reinforcement approach for residential clients. Residents learn to address their struggles collaboratively and to build support networks. Clients in the specialized program for opioid dependency also receive medication-assisted treatment to help minimize the discomfort of withdrawal and curb cravings.

Along with recreational activities, clients can expect to participate in mindfulness exercises, yoga, and spiritual and nutritional guidance, while receiving medication management and psychiatric services.

STAFF CREDENTIALS

The Aurora Psychiatric Hospital treatment team includes board-certified addiction psychiatrists, nurses, psychologists, and master’s-level therapists. Of the 16 individuals polled by Best-rehabs.com to date, the five survey respondents polled on the matter tended to approve of the staff’s aptitude.

Staff Experience and Training: 3.8/5

ACCOMMODATIONS & AMENITIES

The Dewey Center is a 30-room residential facility on Aurora Psychiatric Hospital’s 30-acre wooded campus. Expanded in July 2018 to include a fitness center and chapel, according to local ABC affiliate WISN, the center’s clinical, but comfortable setting is surrounded by landscaped gardens and walking trails. Pet therapy dogs regularly visit Aurora patients, and the facility has active alumni support groups.

WHAT ALUMNI SAY

Feedback received by Best-rehabs.com to date for Aurora Psychiatric Hospital from eight former clients was split between positive and critical. The most repeated concerns expressed were the facility’s costs and lack of aftercare services. Strengths mentioned most frequently related to the staff and the program’s individualized treatment plans.

Alum Emily offered perfect five-star ratings for the facility’s family participation and its ability to treat co-occurring disorders. “I’ve been clean 4.5 years thanks to this program and my dedication to continuing in aftercare programs,” she wrote.

A mix of 33 alumni and loved ones contributed to an average rating of 3.6 out of five stars on Google.[1] Former clients mirrored high ratings on Best-rehabs.com of the facility’s accommodations and setting. A majority of alumni comments represented staff as understanding, supportive, and committed to clients’ recovery; fewer than 10 percent disagreed. In a representative review, alum M.H. wrote: “The staff there made me feel human and not like a addict.”

Yet, around one-quarter of alumni comments concluded that the program was not helpful, one citing limited one-on-one therapy and another describing activities lacking in depth. Two alumni noted the program’s high cost, while nevertheless concluding it was worth it.

Of 11 total Yelp reviews (eight from alumni) for Aurora Psychiatric Hospital, three reported issues with the admissions process, and three perceived an over-reliance on medication in treatment. However, a majority of alumni shared positive reviews of accommodations and staff.[2] [3]

WHAT FRIENDS & FAMILY SAY

To date, Best-rehabs.com has received feedback for this facility from six loved ones. Two of the more critical reviewers rated accommodations highly but cited concerns with treatment outcomes. While some loved ones were critical, individuals polled on the matters tended to praise the facility’s cleanliness, the level of family participation, and amount counseling options.

Cleanliness and Upkeep: 4.8/5
Family Participation: 4.4/5
Counseling Options: 4/5

“They did a great job, I don’t feel our son will fall back into that situation again,” one parent wrote.

Two of three friends and family reviewers on Yelp indicated the staff was unprofessional, while the third described Aurora Psychiatric Hospital as “beautiful” inside and out.

WHAT STAFF SAY

The two staff reviews received to date by Best-rehabs.com were split between positive and negative. However, on Indeed, 14 reviewers rated Aurora Psychiatric Hospital 4.7 out of five stars on average, most frequently describing a supportive, cooperative environment committed to helping clients.[4]

FINANCING

Aurora Psychiatric Hospital accepts dozens of insurance plans and private pay, according to the agency’s website. The five individuals polled on the matter tended to approve of the facility’s cost. However, some survey respondents did cite issues with insurance policies.

Affordability: 4/5

[1] GoogleReviews
[2] https://www.yelp.com/biz/aurora-psychiatric-hospital-milwaukee
[3] https://www.yelp.com/notrecommendedreviews/aurora-psychiatric-hospital-milwaukee
[4] https://www.indeed.com/cmp/Aurora-Psychiatric-Hospital/reviews

Reviews about Aurora Psychiatric Hospital

  • Treatment Effectiveness
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Treatment was based upon my needs independent of a set treatment program that everyone needs to adapt to. Staff and the facility. The program administrators.
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  • I have been sober for almost 3years now & these nurses treat me like I'm a junkie. Just trying to get in to see the doctor is nearly impossible and they NEVER answer the phones to help. Getting medication is a hassel because since you can't see the doctor on time you must send in a refill request. Then they lose them or it takes about a week to process. Then the head nurse will call you to blame you for not seeing the doctor on-time and make you pay twice. Really horrible. I would NEVER recommend it here which is a shame because there inpatient program is great
    The facility is nice, but they were quick to kick me out for a psychotic nervous breakdown with absolutely no help in me into the right direction so that I could get help from somewhere else.
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  • I love the cleanliness and the staff seems that they have a mission to help those trying to recover. Sometimes it feels that some of the employees are judgemental not objective. Overall extremely helpful and motivated to succeed
  • Treatment Effectiveness
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  • I attended both the inpatient and the partial hospitalization program. While involved, I had psychiatrists and staff asking if I ever flipped the digits in my Social Security number, they didn't believe I live where I live, and I was subsequently not taken seriously. They were also convinced I was working, which I am not. I had a peer mentor come into my room asking if I was writing under an assumed name. I have been getting similar lines of odd questioning in other programs as well, and have reason to believe I've been flagged as fraudulent in some respect, which I am not. This should not be happening.
  • Treatment Effectiveness
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  • I am more than seven years clean! I attended this program beginning as a partial inpatient, all the way through to once a month counseling, and weaning off suboxone. Many people have included that this program was. for lack of better terms, a waste of money. Yes it is expensive, but just as I would have found a way to get my next fix, I found a way to attend. Also others are blaming their stay was short, or have had relapses. The tough part of addiction, is that there is no miracle that can be performed to "keep us clean. We have to make that choice every single day from now until forever. I will certainly give Dewey some credit, they showed me the basic tools that I need to be and to say in recovery. However, it all boils down to, how much work an active addict wants to get clean, you get what you put into it. But there is no treatment center that can cure anyone from addiction...there is no cure...The only way any person will stay in recovery is by WANTING recovery MORE than they need it.
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  • did not feel it was worth the time or expence
  • Treatment Effectiveness
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  • I love the cleanliness and the staff seems that they have a mission to help those trying to recover. Sometimes it feels that some of the employees are judgemental not objective. Overall extremely helpful and motivated to succeed.
    • Accommodations & Amenities
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    My friend had otrpatient treatment but he did not complete it.
    Compassionate. Lengthy wait to see a counselor and begin treatment for narcotic addition - In my opinion the program was not as robust as I think it should be - not individualized enough.
  • Treatment Effectiveness
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  • Someone I loved was admitted to Dewey. His stay was short, only three days. We were happy with the accommodations, amenities and lovely setting. Not happy with the lack of a discharge plan to follow and the lack of interest by the head psychiatric. He spoke in great detail, however, on what a great reputation he and Dewey have in rehabilitation. I'm not so sure. With the recent experience, we could not recommend. I think they may like having patients have to return.
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  • They are also a mental health facility so they can accommodate people of all backgrounds. Treatment plans are patient based, which helps with the fact that everyone is different. However, space is limited and they change policies frequently regarding treatment options and medication. Also, cost can be an issue without insurance. I've been clean 4.5 years thanks to this program and my dedication to continuing in aftercare programs. I tried many things beforehand and this is the one time it's worked longer than a few months!
  • Treatment Effectiveness
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  • Wonderful facility on peaceful grounds. If you want to recover from your addiction - this is the place. The staff are amazing and challenge addicts when they need to be challenged. The most important thing I took away from Dewey is that only I could get myself sober and only I can make myself drink/use again. Sobriety is all about the choices WE make.
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  • Passionate, caring workers.
  • Treatment Effectiveness
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  • The facility is top rated, the medical staff as well as the counselors were knowledgeable and great, they treat you with dignity and respect, you can't beat it. They did a great job, I don't feel our son will fall back into that situation again.
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  • My biggest complaint is that my daughter had to leave WAY before she was ready. There are no options (at least with my insurance) beyond 7-10 days. It's too expensive even with insurance. The rehab facility was good in many ways. Unfortunately, insurance only allows so many days and my deductible is thousands of dollars. We still are paying off the balance and now my daughter has relapsed.