ABOUT MARCO SERVICES, INC.
Marco Services, Inc., located in Manitowoc, Wisc., offers residential treatment to adults struggling with substance abuse. It is one ofFounded in 1977, the mission of the facility is to help clients initiate positive changes in themselves physically, emotionally, spiritually, and socially. The facility believes that the disease of chemical dependency can be treated but is never fully cured; therefore, they emphasize the importance of living completely free of any mood-altering substances in order to achieve and maintain recovery.
TREATMENT & ASSESSMENT
In order to be admitted, clients must be ambulatory, not require any nursing services, not destructive of property or themselves, and not physically or mentally abusive to other clients, according to the facility’s Facebook page. During the residential program, clients may attend educational classes, individual and group counseling sessions, and relapse prevention workshops.
The facility’s treatment program closely follows the 12-step as a model for recovery, including Alcoholics Anonymous (AA) and Narcotics Anonymous (NA) fellowships. Marco hosts and promotes NA and AA meetings at the facility, and throughout the community, seven days per week at varying times throughout the day. While the facility strongly encourages 12-step participation, it does recognize “the success of alternative strategies to recovery.”
There is currently no information provided by the facility regarding its treatment staff. However, the two individuals polled by Best-rehabs.com to date gave two and four out of five star-ratings for the staff’s experience and training.
ACCOMMODATIONS & AMENITIES
The facility offers 12 beds at the residential facility, according to information found on their Facebook page. Photos on the Facebook page also show a home-like setting that has recently undergone renovations in the kitchen.
WHAT ALUMNI SAY
At the time of this writing, the one alum polled by Best-rehabs.com gave a mixed review of the facility. Although offering a four-star rating for the amount of family participation, they gave two stars for the cleanliness of the facility and its counseling options. The alum felt the facility offered a “Safe place to be” and felt group counseling was a strength, but was critical of the facility’s accommodations for individuals with disabilities.
On the facility’s Facebook page, which it may have the ability to manage, three reviewers all gave the facility perfect five-star ratings. “Helped me tons, still clean after all these years. Thank you,” alum D.W.H. wrote. On CiteHealth, a single reviewer gave the facility a low one-star rating. Written in November of 2015, the anonymous reviewer wrote: “Poorly staffed and managed at this time.”
WHAT FRIENDS & FAMILY SAY
The anonymous loved one polled by Rehabs,com to date also gave the facility mixed reviews. Offering four-star ratings for the amount of family participation, its counseling options, and discharge planning, the loved one wrote: “Provide great support groups/mentors,” but added, “Staff to resident ratio was not sufficient.”
Overall, the loved one was neutral (three stars) whether they’d recommend the facility, writing: “Facility did help, but was too crowded and did not have enough staff to facilitate as well as it could have.”
No information is available concerning the facility’s cost. According to information found on the facility’s Facebook page, Marco receives funding from Manitowoc County Human Services Department as well as grants and donors to cover the costs of treatment.