ABOUT DECISION POINT – BENTONVILLE
Decision Point is operated by the Missouri-based nonprofit Preferred Family Healthcare, which provides an array of services including mental health care, foster care, and behavioral health programs. Overall, the organization has 54 substance abuse locations throughout Kansas, Illinois, Missouri, Oklahoma, and Arkansas.
Decision Point, the location in Bentonville, Ark., provides a full continuum of care for those struggling with substance abuse, including medical detox, residential treatment, and outpatient programming. A specialized residential program is available for women and their children.
TREATMENT & ASSESSMENT
Decision Point’s treatment approach is fairly standard — clients participate in a mix of individual, group, and family therapies, drug and alcohol education, support groups, and relapse prevention workshops. Mental health counseling, job placement assistance, and transition services for veterans are also available.
Two Best-rehabs.com survey responses indicate that the treatment program is heavily based on the 12-Steps.
Preferred Family Healthcare employs psychologists, psychiatrists, advanced practice nurses, registered nurses, family therapists, and licensed social workers. There are also community support specialists, certified teachers, and prevention specialists.
ACCOMMODATIONS & AMENITIES
The facility does not publish photographs or details of its accommodations or amenities online. Best-rehabs.com survey respondents gave, on average, mediocre ratings of 3.1 out of five stars for accommodations based on 10 individuals and 3.29 stars for cleanliness based on seven individuals.
WHAT ALUMNI SAY
Alumni reviews are mixed overall at the time of this writing. Best-rehabs.com survey data indicates the program lacked holistic offerings, with five alumni rating this aspect 1.6 out of five stars. Four alumni rated the level of staff support three out of five stars and 3.75 stars for the consistency of meetings, but gave only 2.25 for leisure activities. Two of the four alumni surveyed reported receiving no aftercare.
In commentary, the majority of alumni noted the counselors as a strength of the program, with a few exceptions. Todd, for example, wrote “I went in with no intention of getting sober. One counselor changed the course of my life for good.” B.K. added: “I think the staff at Decision Point is not only caring but genuinely whats to know you as a person. You don’t feel like you are in “treatment” but more like you are being treated as a person with a disease.” However, an anonymous alum wrote “consistant but staff needs improvement. it was very intense and serious.”
Alumni also mentioned appreciating the counseling and programming offered to them. “They have set curriculum, but allowed for a great amount of organic interaction, in group, which was very powerful and granular,” S.R.C. wrote, while B.K. felt the program allowed him to “grow as an individual.”
WHAT FRIENDS & FAMILY SAY
Best-rehabs.com has received feedback from two family members at the time of this writing who both wrote the facility saved their brothers’ lives. Both gave five out of five stars for the facility’s treatment effectiveness and meals and praised the staff. “Compassionate staff, highly trained, well organized, these staff members truly care about the client and their well being,” N.K. wrote, adding they would recommend the facility to other loved ones of individuals with substance abuse issues. “Experienced staff Educated. Caring. Integrity.” B.A. wrote.
Preferred Family Healthcare accepts most private insurance. Additionally, alumni polled by Best-rehabs.com reported using “state or federal insurance” to cover their treatment, and one individual noted that they were offered financial assistance.