ABOUT NORWALK HOSPITAL – BEHAVIORAL AND MENTAL HEALTH
Behavioral and mental health services at Norwalk Hospital in western Connecticut include inpatient psychiatric care for primary mental illnesses and related acute conditions, and intensive outpatient treatment for individuals who have received a dual diagnosis of substance use and mental health disorders.
TREATMENT & ASSESSMENT
While inpatient treatment for stabilization is available, behavioral health programs at Norwalk are mostly outpatient. Included in different levels of programming are psychiatric evaluations and consultation, individual and group counseling, referrals to relevant community services, and medication management.
An acute mental health outpatient program is offered four days a week for three to four weeks.intensive programs meet three days a week. Group sessions apply cognitive behavioral and dialectical behavior therapies and educational presentations address the relationship between addiction and mental illness. Clients receive introductions to community-based self-help groups including Alcoholics and Narcotics Anonymous and, for family members of individuals struggling with substance use, ALANON.
Primary substance abuse intensive outpatient treatment is offered four evenings a week in a program that utilizes 12-step concepts andtechniques.
Individual counseling and specialized groups are available to address an array of topics and client needs, including women’s specific groups, Spanish speaking groups, and parenting, grief, relapse prevention, mood management, and life skills groups.
According to its website, this facility employs psychiatrists, registered nurses, social workers, and therapists trained in special topics and techniques related to mental health and substance use.
ACCOMMODATIONS & AMENITIES
The Norwalk facility is a teaching hospital located near the intersection of Interstate 95 and Route 7. On-site garage parking is available for a maximum fee of $5.
WHAT ALUMNI SAY
Best-rehabs.com has not yet received feedback from any of this facility’s alumni and reviews of the general hospital on secondary websites such as Yelp offer no comments specific to mental health services at the time of this writing. Nineteen Yelp reviews gave the hospital an average rating of three out of five stars, tending to focus on the emergency room or labor and delivery. A majority of reviewers were complimentary of staff, amenities, and medical treatment received, while a few shared complaints about billing and customer service.
WHAT FRIENDS & FAMILY SAY
The sole loved one polled by Best-rehabs.com provided overwhelmingly positive feedback, identifying no weaknesses. All metrics measured received ratings of four or five stars out of five, including affordability, accommodations, the facility’s cleanliness and upkeep, the level of staff training and experience, effectiveness of treatment, quality of treatment particularly for co-occurring behavioral health disorders, and opportunities for family participation.
The hospital’s website lists more than 30 commercial and public insurance plans accepted, including Medicaid and Husky Health Program. Behavioral Health plans include Aetna, Anthem, Cigna, United, and ValueOptions. Financial assistance is available for uninsured clients who qualify.