ABOUT THE CENTERS
With multiple locations throughout Citrus and Marion Counties of central Florida, The Centers is a private, nonprofit organization that provides behavioral health services for adults, adolescents, and children. The Centers operates a long-term residential program in Ocala, Fla. as well as outpatient programming, for adults seeking treatment for chemical dependency and co-occurring disorders. A new residential program for mothers with young children and psychiatric services are also available. Detox services are not available on site, but are available at an adjacent facility.
TREATMENT & ASSESSMENT
To determine the appropriate level of care at The Centers, clients undergo an initial evaluation. Clients work with staff members to complete evaluations and to develop a treatment plan. Clients in need of detox services are referred to a nearby facility for treatment, and can enroll in treatment programs when detox is completed.
Treatment consists of different forms of therapy, education courses, and recreational and experiential therapy. Clients participate in programs based on their individual needs. Therapy is delivered to address a wide range of topics using different methods including gender-specific groups and cognitive-behavioral therapy (CBT). 12-steps principles are also used to guide treatment.
Specialized treatments are available to treat common behavioral disorders including anger management, trauma, and grief. Groups are kept small so that everyone receives optimal attention and tighter groups can be formed.
The Centers’ also provides a residential treatment program for mothers called Oasis. The program is designed to help mothers improve their health, stop their addiction, and learn to be better parents. A mix of educational courses on addiction and parenting alongside addiction rehab services is used to promote sober living. Mothers must have a child that is 10 years old or younger to enroll in the program.
Family participation is encouraged throughout treatment. Family counseling is provided and incorporated into most client’s treatment plans. 12-step work is also used to help clients develop stronger relationships with their families. Relapse prevention education is also used extensively to help clients establish healthy living lifestyles.
STAFF CREDENTIALS
The Centers’ treatment staff is comprised of psychiatrists, licensed professional counselors, social workers, case managers, registered nurses, and a support team of behavioral health specialists and technicians. The facility is CARF accredited with the three-year accreditation.
ACCOMMODATIONS & AMENITIES
The Addie Rawls Recovery Center has 50 beds. There is currently no information provided by the facility regarding the living arrangements and related offerings of Oasis, the residential program for mothers.
WHAT ALUMNI SAY
At the time of this writing there have been three alumni of The Centers polled by Best-rehabs.com. The feedback was mixed.
In terms of accommodations, the facility received a two-, a three-, and a perfect five-star rating. Holistic offerings fared poorly with alumni, as those who offered feedback gave the program’s holistic treatment offerings two out of five stars, indicating that holistic therapies are not an essential part of programming.
Despite this feedback, all alumni polled indicated that the treatment they received worked, offering four- and five-star ratings for treatment effectiveness. One anonymous alum wrote: “It was well worth the cost beause it changed my life and gave me a new found freedom.”
On other review websites, however, The Centers has received an excessive amount of negative feedback. On Yelp, the facility had eight exclusively one-star reviews. (source 1) (source 2) On YellowPages.com, the facility has five one out of five star reviews. (source 3) On its official Facebook page, which the facility can manage, the facility earned an average of 3.5 out of five stars from 51 reviews. (source 4) Sixteen of the reviews were one out of five stars. Alum Jennifer called the facility the “absolute worst facility.” Many of the positive reviews on Facebook are from self-identified staff members or business partners.
Overwhelmingly, alumni described issues with the facility’s medication management. Alum Janis wrote: “If I could give this facility a zero I would. I have severe anxiety and they did not help me with the right meds.” Alum Jennifer wrote: “They don’t treat you like a human. They like to just drug you up and throw you in a room” before adding that the food at the facility is “worse than the Jail.” Alum Don agreed and wrote: “Another criminal drug dealing organization destroying the community.”
WHAT FRIENDS & FAMILY SAY
At the time of this writing, there have been three friends or family members polled by Best-rehabs.com. The feedback was mixed.
For meals and nutrition, all of the loved ones gave the facility four out of five stars or higher. However, for the other categories, there was less agreement from the loved ones. For instance, for treatment of co-occurring disorders and family participation, the facility received a one, three, and five out of five star review.
The loved ones didn’t agree about the quality of the staff. Each gave a two, three, and five out of five star review respectively. One loved one believed that the facility didn’t have any strengths and that the facility was “very unkept” and that the staff was “rude and untrained.” She also added that the facility didn’t seem to care about the issues.
FINANCING
Treatment at the Centers varies according to the programs that each client participates in. Residential treatment is currently $9,609 per month. The Centers accepts private insurance and sliding scale fees are available to eligible clients.
(source 1) (source 2) (source 3) (source 4)