At University Behavioral Center, the research-based treatment philosophy is highly structured, intense and individualized. The team-based approach to treatment and the promotion of better health emphasizes cognitive-behavioral therapy which, when necessary, focuses on past trauma, sexual history and psychiatric issues, along with creative arts and recreational therapies and team-building activities.
ABOUT UNIVERSITY BEHAVIORAL CENTER
Located east of downtown Orlando, Fla., University Behavioral Center (UBC) provides services for children, adolescents, and adults. Treatment programs for adults struggling with co-occurring mental health disorders and substance abuse include medical detox, short-term residential care, and outpatient services.
TREATMENT & ASSESSMENT
UBC treatment addresses physical, emotional, psychological, and social rehabilitation. Traditional evidence-based modalities such as, dialectical behavior therapy (DBT), and cognitive behavioral therapy (CBT) are offered alongside art and recreational therapies, including an equine program. Trauma-focused and veteran-specific counseling are also available and 12-step practices are introduced.
Following medical detox, if necessary, adult clients may transition to residential treatment, or to a partial hospitalization (PHP) or intensive outpatient (IOP) program. The Recovery Solutions Program is a 30-day inpatient plan during which clients may be connected with the facility’s psychiatric unit for dual diagnosis treatment using a.
PHP clients meet for five-and-a-half hours a day, five days a week, developing coping skills, participating in individual and group counseling sessions as well as weekly family or close friend groups and wellness activities. The IOP meets for fewer hours and focuses on relapse prevention.
All clients who complete treatment may attend weekly aftercare group sessions.
UBC’s child and adolescent programs include an array of treatments, none specifically focused on substance abuse issues.
The facility’s website references staff psychiatrists with areas of specialty ranging from child to geriatric and substance abuse psychiatry.
ACCOMMODATIONS & AMENITIES
Universal Behavioral Center is set on a 14-acre, smoke-free campus. The facility is comprised ofand 48 each for the adult and child psychiatric units, according to a state licensing website. Bedrooms are semi-private and the center’s website shows bright indoor meeting spaces, a swimming pool, fitness room, and outdoor gathering spots with water features. The campus also hosts an on-site school.
WHAT ALUMNI SAY
Best-rehabs.com has received one survey response and eight written reviews from alumni at the time of this writing, and they are largely mixed. The one alum polled would not recommend the facility and rated the effectiveness of treatment just two out of five stars. They wrote that “it felt like a prison,” although metrics measuring general accommodations, meals, and cleanliness all received four stars. Four other alumni also described the facility as over-restrictive.
Of the other eight alumni, four gave positive reviews and four gave negative. “Staff was great and they had plenty of outside and off campus activities. Movement through the program was purposeful and relevant” wrote one anonymous alum. On the other hand F.M. wrote “This place was terrible they make you feel like you are crazy they do not help you at all when I got discharged they didn’t give me my things back very rude staff members.”
Across 77 reviews on Google the facility has an average rating of 2.5 out of five stars. Common problems articulated included staff rudeness, understaffing, financial issues, and wait times for processing in and out. One reviewer concurred about long waits, but also wrote that staff cared about clients’ recovery.
Yelp has received nine reviews of the facility, with an average rating of 2.5 out of five stars. This includes four reviews of one out of five stars, referencing inattentive staff and poor accommodations. One alum, wrote: “The doctors were awesome, but I only saw them twice for about 15 minutes each time. The staff was completely awful.”
WHAT FRIENDS & FAMILY SAY
Four loved ones offered similarly divided opinions. “Again its a wonderful place stained by a few bad apples” wrote James. Another anonymous loved one gave the accommodations five out of five stars but only tree out of five stars for treatment effectiveness. “They were unable to find a medication that worked. I have faith in the facility’s doctors. I know that with enough time, they would be able to give them the help he needs… I would send him back in the future” they wrote.
WHAT STAFF SAY
On Indeed, current and former employees of University Behavioral Center gave an average rating of three out of five stars from 24 reviews, indicating mixed feedback. Many reviewers mentioned short-staffing and high turnovers. Several described staff as supportive, while disorganization was a commonly cited problem.
According to the facility’s website, more than a dozen insurance plans are accepted, including Cigna, Aetna, and BCBS. Some programs are approved for military and Medicaid coverage. Self-pay is also an option.