University Behavioral Center

University Behavioral Center Orlando Florida

At University Behavioral Center, the research-based treatment philosophy is highly structured, intense and individualized. The team-based approach to treatment and the promotion of better health emphasizes cognitive-behavioral therapy which, when necessary, focuses on past trauma, sexual history and psychiatric issues, along with creative arts and recreational therapies and team-building activities.

ABOUT UNIVERSITY BEHAVIORAL CENTER

Located east of downtown Orlando, Fla., University Behavioral Center (UBC) provides services for children, adolescents, and adults. Treatment programs for adults struggling with co-occurring mental health disorders and substance abuse include medical detox, short-term residential care, and outpatient services.

TREATMENT & ASSESSMENT

UBC treatment addresses physical, emotional, psychological, and social rehabilitation. Traditional evidence-based modalities such as motivational enhancement, dialectical behavior therapy (DBT), and cognitive behavioral therapy (CBT) are offered alongside art and recreational therapies, including an equine program. Trauma-focused and veteran-specific counseling are also available and 12-step practices are introduced.

Following medical detox, if necessary, adult clients may transition to residential treatment, or to a partial hospitalization (PHP) or intensive outpatient (IOP) program. The Recovery Solutions Program is a 30-day inpatient plan during which clients may be connected with the facility’s psychiatric unit for dual diagnosis treatment using a Dartmouth-developed approach.

PHP clients meet for five-and-a-half hours a day, five days a week, developing coping skills, participating in individual and group counseling sessions as well as weekly family or close friend groups and wellness activities. The IOP meets for fewer hours and focuses on relapse prevention.

All clients who complete treatment may attend weekly aftercare group sessions.

UBC’s child and adolescent programs include an array of treatments, none specifically focused on substance abuse issues.

STAFF CREDENTIALS

The facility’s website references staff psychiatrists with areas of specialty ranging from child to geriatric and substance abuse psychiatry.

ACCOMMODATIONS & AMENITIES

Universal Behavioral Center is set on a 14-acre, smoke-free campus. The facility is comprised of 16 beds for adult substance abuse treatment and 48 each for the adult and child psychiatric units, according to a state licensing website. Bedrooms are semi-private and the center’s website shows bright indoor meeting spaces, a swimming pool, fitness room, and outdoor gathering spots with water features. The campus also hosts an on-site school.

WHAT ALUMNI SAY

Best-rehabs.com has received one survey response and eight written reviews from alumni at the time of this writing, and they are largely mixed. The one alum polled would not recommend the facility and rated the effectiveness of treatment just two out of five stars. They wrote that “it felt like a prison,” although metrics measuring general accommodations, meals, and cleanliness all received four stars. Four other alumni also described the facility as over-restrictive.

Of the other eight alumni, four gave positive reviews and four gave negative. “Staff was great and they had plenty of outside and off campus activities. Movement through the program was purposeful and relevant” wrote one anonymous alum. On the other hand F.M. wrote “This place was terrible they make you feel like you are crazy they do not help you at all when I got discharged they didn’t give me my things back very rude staff members.”

Across 77 reviews on Google the facility has an average rating of 2.5 out of five stars. Common problems articulated included staff rudeness, understaffing, financial issues, and wait times for processing in and out. One reviewer concurred about long waits, but also wrote that staff cared about clients’ recovery.[1]

Yelp has received nine reviews of the facility, with an average rating of 2.5 out of five stars. This includes four reviews of one out of five stars, referencing inattentive staff and poor accommodations. One alum, wrote: “The doctors were awesome, but I only saw them twice for about 15 minutes each time. The staff was completely awful.”[2]

WHAT FRIENDS & FAMILY SAY

Four loved ones offered similarly divided opinions. “Again its a wonderful place stained by a few bad apples” wrote James. Another anonymous loved one gave the accommodations five out of five stars but only tree out of five stars for treatment effectiveness. “They were unable to find a medication that worked. I have faith in the facility’s doctors. I know that with enough time, they would be able to give them the help he needs… I would send him back in the future” they wrote.

WHAT STAFF SAY

On Indeed, current and former employees of University Behavioral Center gave an average rating of three out of five stars from 24 reviews, indicating mixed feedback. Many reviewers mentioned short-staffing and high turnovers. Several described staff as supportive, while disorganization was a commonly cited problem.[3]

FINANCING

According to the facility’s website, more than a dozen insurance plans are accepted, including Cigna, Aetna, and BCBS. Some programs are approved for military and Medicaid coverage. Self-pay is also an option.

[1] https://goo.gl/JcV8WL

[2] https://www.yelp.com/biz/university-behavioral-center-orlando

[3] https://www.indeed.com/cmp/University-Behavioral-Center/reviews?fcountry=US&floc=Orlando%2C+FL

Reviews about University Behavioral Center

I can see why they only rate less than 3 stars. My daughter is being detoxed and they won't talk to me to get a full and accurate medical history. Alcoholics commonly lie about the severity of their illness, so family input is and should be critical information for performing accurate assessments. Don't they teach this in medical schools and nursing programs?
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  • My first year of sobriety is completed. I tried 5 times before UBC and eventually went back to drinking. This time I succeeded. Every day has been a choice; to become someone I can be proud of, or return to misery. I'm also sending my thanks to the counselors, who made it possible for my success. They are terrific people, who care. I will be forever thankful.
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  • They may delete this because it is not favorable. After telling a facility in another county that they would accept a patient. Transportation was arranged, patient transported. Ok, so the family thinks this is great, patient will get the help needed, in what they were told was a very good facility, by a number of people, including other health care workers. Well, think twice before sending your loved on there. Patient, was turned away and family had no idea where he was taken for hours. Now remember this is after getting information and saying they would take him.
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  • This place sucked
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  • Lied to me and my family several times. Gave me the wrong medicine, putting me in an even worse situation than before. Thanks.
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  • This is the worse place you can't get anyone on the phone nobody calls you back the receptionist is a very very rude the nursing supervisor is a lair and has no compassion 2 was 2 people that tried
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  • I was brought to this place on a Baker Act. The staff was rude, inpatient and unorganized. I felt like I was in prison while there. The so called socIal and rehabilitative activities are as such for an example: where you are coloring. Really. Im 53 years old, I was over coloring in Kindegarten. If you have to take your loved one to a mental health center, for the love of God choose somewhere else.
    Ubc saved my life!!!! Dr. and therapist saw me 7 times,I just wasn't ready the first 6 times...I'm clean and sober now..I was a hopelesss addict who kept trying and thru the embarrassment of returning I realized the staff at ubc truly care and don't give up on us!! So don't give up on yourself.I am a very grateful recovering addict who has re engaged in a meaningful life with my children and grandchildren and I'm forever grateful to everyone at ubc..thank you for caring when I didn't...forever grateful
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  • No classes or activities, she had to complain to staff before the dorm was allowed to do anything
    This place was terrible they make you feel like you are crazy they do not help you at all when I got discharged they didn't give me my things back very rude staff members
    I looked in to University Behavioral to get help for my son who has ODD, the website and the person I spoke to on the phone prior to taking the 1-1/2 hour trip to the facility both claimed this was the place to go for help. We didn't even make it past the intake clerk. She took down all our information and brought it to the psychiatrist. He never once came and spoke to us personally. Five minutes after taking it to the psychiatrist the intake clerk comes back, doctor doesn't feel my son should be admitted. Mind you he has recently attacked his sisters and has attack me in the past. The reason he wont be admitted "we only admit those who are a danger to themselves not others". Um ok....thats not what the website claims. Needless to say I feel as though the system is once again failing my son. We have been so desperately seeking help for him, yet no one seems to want to help before its too late and he ends up in juvenile detention or jail. 
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  • They saved my life. From the medical staff to the psych staff they are wonderful.the staff is the best part,they are kind,understanding,and caring,please if you have a drug,alcohol,or mental issue,I'm dual diagnosed,,,please go...your life will be changed,we know addictions not pleasant,drug free life is wonderful......they are the best and you are worth it,,,,,,,,
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  • Well according to other people this facility was a lot better than others It made me feel like I was in prison Although it is better than some other facilities, it felt like a prison nevertheless. I've never felt more trapped and closed in before in my life. But yes I did leave with the problems I came in with resolved. But I left with several new problems that no behavioral center can fix.
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    This place was out there. I was threatened with medical restraint that could have overdosed me.The most unprofessional place I have ever been. Now the finance office is trying to tell me my Medicare deductible is $1287 when I called Medicare I was told the deductible was $166. My 72 hour stay was extended to 5 days. Is this even legal? Staff was talking about the gender of patients. And they also complained about the hours and the pay. On the day I left I noticed their license was expired. Very unprofessional This place needs to be to be closed
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  • I was baker acted and sent to this facility... I was here for a suicide attempt and this facility only made me feel worse. I had to get medicine every day for neausia and I lost 10 pounds in a 5 day stay here. They prescribed me the wrong medicine with a misdiagnosis. I felt unsafe with my roommates, and we could not go anywhere without permission, including the bathroom. There were only 2 staff members that treated me like a normal human being. AWFUL facility and AWFUL staff. If you have mental health issues go to ANY facility but this one.
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  • After being on a voluntary admission was sent into what they consider the "addict" side of the facility, I suffer from bipolar depression. Rooms were decent, showers disgusting... I would never go back here.
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  • Were able to properly sedate my child without overdosing him. Was able to handle my son's destructive behavior. They were unable to find a medication that worked. I have faith in the facility's doctors. I know that with enough time, they would be able to give them the help he needs. In my case, with insurance, it was $40 a day. He was there for 2 weeks so I couldn't let him stay because I just couldn't afford it. But I would send him back in the future.
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  • One on one counseling. Food was good. Over crowded. Room mate was crazy...didn't feel safe sometimes
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  • The staff was great and made the whole family feel welcomed. The therapy was very beneficial. The wait time for appointments was long. The check in and discharge was extremely long. although my family member relapsed shortly after discharge, i believe that this facility is great. The relapse had nothing to do with the therapy or services.
    Its a wonderful facility but alas its not perfect. My step son has mental issues and was abused as a baby by his biological father. There is one staff member in particular who is a nasty mean man. Again its a wonderful place stained by a few bad apples.
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  • Staff was great and they had plenty of outside and off campus activities. Movement through the program was purposeful and relevant. Communication with the family was excellent. Therapy sessions were accommodating. However, discharge and intake involved a lot of waiting.