Anchor Hospital

Anchor Hospital

ABOUT ANCHOR HOSPITAL

Anchor Hospital is one of two hospitals operated by Southern Crescent Behavioral Health System in Georgia. The Atlanta facility offers inpatient treatment for adults and adolescents struggling with substance use and co-occurring mental health disorders. Services include medical detox and specialized care for U.S. military members and veterans.

Of Georgia’s 314 treatment facilities, about one-quarter offer veteran-specific programming, and just 43 (13.7 percent) tailor programming for active duty members. While outpatient programming is available for adults, youth are referred to Crescent Pines in Stockbridge.

TREATMENT & ASSESSMENT

Clients seeking support for substance use disorders undergo an integrated psychiatric evaluation to determine if dual diagnosis treatment is appropriate.

Anchor Hospital employs a 12-step approach at every level of addiction treatment programming. Clients do step-work and attend various psychotherapy and education groups. Treatment also features expressive therapy, including music and art, along with participation in a mirror image program in which Anchor clients interact with clients from Atlanta’s Talbott Recovery who are in more advanced stages of recovery. Families are encouraged to be involved in their loved one’s treatment and planning, according to the Anchor Hospital website.

Outpatient treatment includes a partial hospitalization program (PHP) with supportive housing, an intensive outpatient program (IOP), and aftercare in the form of ongoing outpatient treatment.

Among the treatment modalities practiced in Anchor’s military and vet-specific programs are narrative exposure therapy (NET), cognitive behavioral therapy (CBT), and acceptance and commitment therapy (ACT).

STAFF CREDENTIALS

According to the facility’s website, treatment teams are led by a psychiatrist or addictionologist. Other staff include certified expressive therapists, nurses, social workers, substance abuse counselors, and psychologists.

ACCOMMODATIONS & AMENITIES

Anchor Hospital has 122 beds. There is currently no further information provided by the facility regarding its living arrangements and related offerings; however, the nine individuals polled by Best-rehabs.com on distinct aspects of accommodations were fairly critical of two out of three metrics measured.

Cleanliness: 3.75/5
Meals and nutrition: 2.5/5
Exercise and leisure activities: 2/5

One family member expressed concerns with a lack of security, and more than half of 16 alumni complained explicitly about food and/or a dirty facility in reviews submitted to Best-rehabs.com.

WHAT ALUMNI SAY

Of the 16 alumni reviews received by Best-rehabs.com to date, three were positive, one moderate, and 12 (75 percent) negative. Rude staff was the most common complaint; more than 60 percent of former clients reported feeling ignored or belittled, with limited access to treatment professionals. Countering this were five out of six alumni polled more extensively, who cited staff or therapists as facility strengths.

Staff’s level of training and experience: 3.3/5

Alumni tended to agree on the limited scope of treatment at Anchor Hospital, with one complaining of too much leisure time and too little one-on-one or group therapy. Nevertheless, despite overall critical opinions, most reviewers indicated that their program was at least moderately successful.

Treatment effectiveness: 3.2/5
Counseling options: 2/5
Holistic offerings: 1.2/5

Elsewhere on the internet, alumni offered predominantly negative feedback for Anchor Hospital. On Google, 62 individuals contributed to an average rating of 1.8 out of five stars for the facility. Reviewers agreed with the trends on Best-rehabs.com. In a representative review, A.F. wrote: “It was dirty. There was no ‘therapist’ as promised.”[1]

WHAT FRIENDS & FAMILY SAY

Ten loved ones submitted reviews to Best-rehabs.com for Anchor Hospital, only two of whom would recommend the program to others. One-third reported poor communication between the facility and family members. A third also supported alumni complaints of rude or disinterested treatment. However, the three polled specifically on the staff’s level of training and experience awarded four and five stars. A metric measuring family participation garnered ratings of three, four, and five stars.

Family members on Google concurred with most weaknesses cited by Best-rehabs.com reviewers. Similarly, all six loved ones who submitted reviews for Anchor Hospital to Yelp awarded just one star apiece. Their complaints covered safety concerns, poor communication, and long waits to access treatment.[2]

WHAT STAFF SAY

Feedback from staff members was in line with alumni and loved ones. On Indeed, 31 individuals contributed to an average rating of 2.7 out of five stars. Employees tended to characterize the facility’s setting as chaotic, although several did note that co-workers were helpful. Reviewers also expressed a sense of value in helping clients recover.[3] Fourteen Glassdoor reviews, averaging 1.8 out of five stars, agreed on all points, tending to highlight heavy caseloads and understaffing, making effective treatment difficult.[4]

FINANCING

Anchor Hospital in Atlanta accepts TRICARE, Medicaid, Medicare, and several commercial insurance policies, according to the facility’s website.

CONCLUSION

As reported in the Atlanta Journal Constitution and other regional and national news coverage, a minor patient was raped by another patient at Anchor Hospital in 2017. A lawsuit asserted the assault was due to understaffing and this followed a 2014 Georgia Department of Health and Human Services investigation of insufficient nursing staff coverage. None of the news stories at the time included statements from the facility, nor does the Anchor Hospital website address the issue.

[1] GoogleReviews
[2] https://www.yelp.com/biz/anchor-hospital-atlanta
[3] https://www.indeed.com/cmp/Anchor-Hospital/reviews
[4] https://www.glassdoor.com/Reviews/Anchor-Hospital-Reviews-E886521.htm

Reviews about Anchor Hospital

This place is a nightmare. When I attempted to get attention I was shushed. But 3 min later when a patient of staff members approached they helped them immediately. This happened all the time in different scenarios. If you care about your self and dignity AT ALL or your family member's don't go here. I can't believe they're still actually open for business.
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  • It's in a poor area and lots of people on fixed income makes the facility seem like 2nd class treatment. Good counselors. Such a bad area, very rundown area.
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    She reported a positive experience. Professional, experienced staff. Unknown,it has many years since her treatment.
    My husband was in this facility 4 times this year 2016. He hasn't complained about the facility or the staff. He was so distraught with his mental depression and anxiety that I don't know if he actually noticed all the other bad things that others have described about Anchor. I am the wife and I had several upsets with the way this hospital is actually ran. We were told that visitation was on Wednesdays and Saturdays between 6:00 - 7:30. n I would ALWAYS get there early to be able to spend all the time I could with my husband. Every time I came I had to set in the lobby until they decided to take me back to the lunch room which one time was at 7:15. When walking to the lunch room I started balling my eyes out because at this time I only had 15 to spend with my husband. The staff was VERY nice and place my husband and I in a room by ourselves so that I could stay longer. Another time they actually took me to the lunch room early THEN didn't bring my husband to see me until 6:55. My biggest upset is when you can't get anyone to talk to you about your husband progress and what you need to do when he comes home. Duh, don't you think that's important?!?!?!?!?
    Wonderful program wish it was longterm. Classes are awesome as well as the staff.
    This is the best way to get your mind wright and I could not ask for a better staff
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  • They give you a bed to sleep, food to eat, and some "free time" to smoke or get fresh air. The staff strongly prevents the adults from talking to the children. The staff seem to make the patients feel small. I personally had a male staff member whom I felt was trying to start a fight with me. I did report this, but I don't know if it ever helped. The staff needs to understand the they are dealing with fragile people. Even though it is difficult to handle clients at times as feel something needs to be done. Service given to the clients and respect given to staff members go together. Perhaps our country should take a step back and build more hospitals that cares for people with mental health issues than jails. Everyone needs to understand that the person suffering from mental health is nothing different than a person with heart ailments or diabetes. Just because you can't see mental health doesn't mean that it is not present.
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  • Different speakers and good teachers Not good food or exercise I believe there are better options for someone who needs help
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  • I was a patient here for about two weeks, when it was suppose to one. This was my first and last time. The horror stories you hear about mental institutions are definetly true. The staff seemed as if they fed off the misfortunes of the patients. I came in about 146 pounds, and left about 128, so that tells you of the food. DO NOT SEND ANYONE THERE, even your worst enemy.
    this place was a nightmare. staff was rude, wouldn't listen to your problems and/or questions, some would laugh at you, the facility had cockroaches and flies. this "hospital" is a joke and needs to be shut down!
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  • I was committed to this hospital 7 yrs ago, and only now i can actually write about it. The staff were cruel and actually laughed at the seriousness of my problem. They lost my clothes that my husband brought to me and were never found. Very nice clothes, i might add. I wonder where they ended up? I spent 5 of the most frightful days of my life in that place at 60 yrs old. They proceeded to take me and introduce me to the existing staff around the hospital. Unbelievable!!! If you are considering this hospital, please reconsider. Its a terrible place and experience.God help anyone that is committed into this facility!! with only wonderful therapy for 7 yrs getting me through
    This facility is the worst experience that I have ever had. There is no information given to parents about minor children. The social workers gave reasons that contradicted each other and then said she was there for observation purposes. You don't keep a minor in a mental facility for , "observation ". The professionals lied to me as the parent...Do not ever agree for your minor child to come to Anchor Hospital. It is not safe.
    I was at Anchor in 1999 and can tell you it's a 100% phony scam. There was no treatment so to speak.Totally fake.
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  • Ineffective, unprofessional. First clue should have been the EIGHT HOUR wait before staff finally got around to checking my fiancé's BAC, at which point it was twice the legal limit. When he came in he was nearly comatose and probably should have had emergency treatment but instead they waited the aforementioned 8 hours, assessed him, then SENT HIM HOME while waiting to verify insurance benefits. The ten half-days of treatment he eventually received was a joke. I deeply regret taking him there..
    I. Was. In. This hospital. On. A. 72. Hr holld.The mha s. Are very. Rude they. Ignore. Your questions. The. room. I. Was in. Had. No. running water. In the. Bathroom. Sink. I asked. the. Staff. For. Soap. They. Said. They. Were. Out. But they gave. Certain. People. Soap. . The. Place. Was. Disgusting. the. Staff. Treat you. Like. Your. In. Prison.
    If you want to get well, do NOT go to Anchor. All you do is sit around most of the day. You are lucky if you get more than 10 mins with the Dr and more than two meetings a day. Some of the meetings are so poorly run, you end up listening to someone talking about somebody go on and on . The rest of the time you sit around in a area watching tv, playing cards, or staring at the walls. You will not get help. It's a sad place . Most of the staff is rude .
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  • I was in anchor hospital for 6 days, I'm from new jersey and visited some friends in Atlanta and then ended up there a couple days in. First of all there nice in the beginning. Then they don't care about you. The food, I rather eat dog or cat food. Two people there beegan fighting, one girl it was her first time. The other girl she was there for the 8th time and left my first day there and came back the next day. I would of gave them absolutely no stars if I could. They don't care about a single person there.
    I was a patient at the hospital bought in as a voluntary 1013, My experience was bittersweet. My social worker avoided me because she was intimidated by my presence. My doctor only saw me 5 minutes at a time and did not take the time to speak with me regarding why I was in their hospital. He undermined my intelligence and kicked me out his office when I was trying to talk to him and explain my view, and he is the head doctor on staff treating patients like a cash cow. The facility was in poor condition, there were flys everywhere, the air conditioner did not work , the head Maintence man did not listen when I kept asking them to replace the filter in the water fountain because I can taste the stuff in the water from the water fountain being broke. If it weren't from some staff members who were there especially the daytime staff except for one nurse in particular my stay at anchor would have been sour. I have a meeting with them on next Friday to talk about my mistreatment
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  • My husband was there for 6 days for a misunderstanding. After days had patients flying paper airplanes and staff not doing their job.
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  • It had some good therapists. It was cheap and the food was bad. I met some good people but the actual program sucked.
    My husband was sent there three weeks ago with dementia and bipolar disorder... I think they have very little concern about patients' past behaviors or the safety of patients or the family that has got to take care of them. Please don't take anybody you love here.
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    The staff was very supportive; however, connectivity was poor.
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  • Staff uses humiliation as a rehab tactic. Feels more like a prison than rehab. Be prepared to get little to no sleep. Food is almost inedible. Be sure to have change for vending machines. The facility is out dated. I was awakened by flashlight every 15 minutes during checks.
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  • I think overall it's a good facility I just don't like that they don't have actual security guards and instead staff has to respond to those emergency codes and after a while we learn what each code means and I just would feel safer with security on staff even if it's just one security guard. The therapists were wonderful.
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    The staff is extremely rude! The website states visitation upon request but when you request, it's denied! Very nosey on why you want to speak to someone other than the receptionist. I asked to speak with a social worker about my loved one, they asked why several times! Honestly it was none of their business but I told them anyway and they were very snooty about the situation. I asked about a release date because I am the one that will transport and I live in the center of the state, so I wanted to know. Then they proceeded to tell me before I even finished my sentence it was up to the doctor. All I wanted was information about a few different things. I tell you what next time I need to send a loved one it will not be to this hospital even if I have to take them to Kentucky it will not be here for sure! Also very unsanitary and roaches!
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  • Poor treatment. Poor food. And a staff that treats patients with a lack of compassion.
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  • I would not recommend anchor hospital to anyone. The employees and staff are rude and you cannot reach them by phone when needed.
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  • They don't offer to take you to 12 step meetings which are the the most important part of recovery. The staff is constantly behind and the food is worse than jail food by far.
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  • The counselors are all professional but they are also recovered addicts themselves so they understand what you are going through.
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  • Kids were lead to feel blame toward their parents and I felt they should realize they are responsible for their life and future and should pull themselves up by their boot straps and realize only they can change their life and future.
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  • I have been sober for 10 years now. At the time I was too young to understand the disease. Too expensive.
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    Care plans with patient and family facility were made. Staff did nothing to address the patients complete denial of their problems.
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    I know of other patients that have received good results from the facility, my (family member) just didn't....facility staff did nothing to address the patient's complete denial of their problems....better goals need to be established for patients that are in denial.
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  • (Cost of care, treatment and services was) WORTH EVERY PENNY