ABOUT DEKALB COMMUNITY SERVICE BOARD – ADULT MENTAL HEALTH & ADDICTION SERVICES
DeKalb Community Service Board (DeKalb CSB) is a community-based behavioral health services organization with more than 10 facilities throughout metropolitan Atlanta. The nonprofit’s DeKalb Regional Crisis Center in Decatur, Ga. provides crisis intervention and stabilization services, including short-term psychiatric rehabilitation and on-site detox, as well as outpatient services for adults aged 18 and older requiring immediate attention. A mobile crisis response unit helps everyone access the treatment they need, no matter where they are.
TREATMENT & ASSESSMENT
The DeKalb Regional Crisis Center aims to treat clients within the least restrictive environment possible. As a psychiatric emergency room, the crisis center is open 24/7 and admits both referrals and walk-ins.
Following an initial assessment, clinicians develop a treatment plan to manage or resolve a crisis by linking clients to the appropriate level of follow-up care. Those admitted to the center’s licensed stabilization unit are met with short-term psychiatric care and detoxification services.
There’s also a Mobile Crisis Response Unit. In this specialized unit, psychiatric nurses are referred by DeKalb County police officers and 911 dispatchers, taking calls related to both mental health and substance abuse issues. Per the nonprofit’s webpage, the mobile unit operates solely within DeKalb County.
Additional outpatient services may include individual, group, and family therapy, as well as 12-step work, drug screens, and medication management. DeKalb Community Service Board also provides a 28 day residential program at the Fox Recovery Center and an intensive outpatient program (IOP) at the DeKalb Addiction Clinic.
The treatment team includes physicians, nurses, clinicians, and support personnel.
ACCOMMODATIONS & AMENITIES
There is currently no information provided by the facility regarding its living arrangements and related offerings, except that the residential program houses 28 clients at a time. However, an alum gave three out of five stars for its accommodations and amenities.
WHAT ALUMNI SAY
Despite their observations on the aging facility, the single anonymous alum polled to date about DeKalb found treatment here exemplary. “I would like to see more places like this because they could help so many people,” they told Best-rehabs.com.
The reviewer gave five out of five ratings for most categories surveyed, though holistic inclusion and connectivity received just four out of five stars.
On Google, where DeKalb CSB received an average rating of 2.2 out of five stars from six reviewers to date.  Alumni complained about not being able to see counselors and doctors. In a representative review, alum Greg wrote: “This is one of the worst mental health clinics I have ever been to in my life. The general staff are friendly enough, although a lot of the time they seem confused on how to do their job correctly. The pharmacy employees are nice and helpful.”
WHAT STAFF SAY
On Indeed, a single reviewer awarded five out of five stars and said there were no cons to working there. 
DeKalb CSB maintains that no clients “will be denied access to services due to inability to pay.” To that end, the public nonprofit offers income-based, sliding-scale fees and accepts a variety of insurance plans including Medicaid, Amerigroup, and WellCare. The facility does not accept private insurance plans.