Alexian Brothers Behavioral Health Hospital – Center for Addiction Medicine

Alexian Brothers Behavioral Health Hospital – Center for Addiction Medicine

ABOUT ALEXIAN BROTHERS BEHAVIORAL HEALTH HOSPITAL — CENTER FOR ADDICTION MEDICINE

Located in the northwest Chicago suburb of Hoffman Estates, the Alexian Brothers Behavioral Health Hospital is a division of the Alexian Brothers Health System, a Roman Catholic general healthcare system that operates four hospitals as well as other centers. This location houses a Center for Addiction Medicine, which is one of the only 57 (8.4%) treatment centers in the state that offers outpatient detox and one of the only 22 (3.3%) to offer inpatient detox.

At a variety of intensities, residential care and outpatient treatment programs are also available. In addition to substance abuse, the center offers treatment for process addictions such as gambling, sex/pornography, shopping addiction, or a dual diagnosis.

If necessary, the center can prescribe buprenorphine, offering both detox protocols and short-term maintenance programs on the medication.

TREATMENT & ASSESSMENT

Treatment is founded on the belief that addiction is a progressive medical disorder. Clinical approaches include cognitive behavioral therapy (CBT), acceptance and commitment therapy (ACT), dialectical behavior therapy (DBT), and mindfulness-based therapy, as well as 12-step participation. Holistic options include Tai Chi, movement therapy, and art therapy.

Inpatient hospital stays are normally short-term measures only, intended for detox and stabilization. However, in April 2017 the hospital opened the Foglia Family Foundation Residential Treatment Center, located 10 miles away in Elk Grove Village, which provides 24-hour monitored residential treatment for adults who are struggling with addiction, OCD, and/or anxiety. Among other modalities, the center will begin using an innovative virtual reality therapy. The length of stay for substance abuse clients is typically three to four weeks.

Outpatient care includes partial hospitalization programs (PHPs), typically lasting two to three weeks, intensive outpatient programs (IOPs), typically lasting four to five weeks, and general outpatient programming for adults, adolescents, seniors, and their families.

According to a brochure published on the facility’s website, the primary treatment modalities in outpatient treatment are education, group and family therapy, medication management, case management, and peer support. Discharge planning begins the day of admission, and the facility emphasizes the importance of family involvement and support.

The facility also offers dedicated programs for those struggling with chronic pain and addiction, millennial clients, impaired professionals, and those struggling with eating disorders, among other demographics. Aftercare options include an array of group therapy meetings.

STAFF CREDENTIALS

The center employs psychiatrists, addictionologists, and licensed clinical social workers. There is currently no further information provided by the facility regarding its treatment staff; however, 99.2 percent of substance abuse treatment facilities in the state of Illinois have continuing education requirements for staff. Additionally, the 16 individuals polled by Best-rehabs.com to date gave very favorable feedback regarding the staff.

Staff Level of Experience and Training: 4.3/5

ACCOMMODATIONS & AMENITIES

Pictures published on the facility’s website show a cheerful yet clinical facility with shared bedrooms. Individuals polled by Best-rehabs.com repeatedly commented positively on the facility’s cleanliness.

Facility’s Cleanliness and Upkeep: 4.5/5
Leisure, Exercise, and Extracurricular Options: 3.4/5

WHAT ALUMNI SAY

Alumni reviews submitted to Best-rehabs.com to date were mixed, skewing positive. Of the 11 alumni Best-rehabs.com asked whether they would recommend the facility, six indicated that they would, two that they would not, and three remained neutral. In addition, the nine alumni polled on the facility’s offerings in a variety of treatment metrics gave them above-average ratings.

Family Participation 4.2/5
Holistic Offerings: 3.3/5

Several alumni described the staff as knowledgeable and caring. Others were individually impressed by the center’s special-needs accessibility, its aftercare program, and its group therapy. One alum wrote in a representative comment, “experienced and caring staff, multi-faceted approach.”

Counseling Options: 3.2/5

Isolated complaints cited an overworked psychiatrist, forceful participation in “things you do not or cannot do comfortably,” and a lack of family involvement. One reviewer also added, “They should not keep the self injurers with the eating disorder people because they both need separate types of therapy,” a comment supported by alum Allison, who wrote: “It seems that they’re treating every patient with exactly the same spiel.”

On Google reviews, where the Behavioral Health Hospital as a whole (rather than the Addiction Center in particular) received an average rating of 2.4 out of five stars, feedback was often negative.[1] Poor customer service and unprofessional staff were frequently cited as general complaints; however, one former client specifically reported, “This program provided me with the knowledge, understanding, and tools to manage the anxiety and OCD that I had experienced nearly all of my life.”

Feedback was critical on Yelp at the time of this writing as well, with a two out of five star average based on 26 reviews.[2] Many comments suggested difficulty making appointments and a slow intake procedure. “Great hospital , provides the best mental health services in the Midwest,” M.K. wrote, but added, “The problem comes into entering the programs,” in a representative review about scheduling difficulties.

WHAT FRIENDS & FAMILY SAY

Of the nine loved ones polled by Best-rehabs.com to date, eight would recommend treatment at this facility, and one remained neutral. One loved one listed “Poor communication with family” as a facility weakness; despite this, the seven individuals who evaluated several of the facility’s metrics gave the highest-average ratings to family participation and the visitation policy.

Family Participation: 4.4/5
Connectivity and Visitor Policies: 4.2/5

Reviewers repeatedly praised the caring staff and the facility’s cleanliness. However, two loved ones suggested the facility might be overburdened, citing a lack of one-on-one attention and remarking that there were “too many people to help.” Another anonymous reviewer felt that follow-up was poor and treatment too short, leading their sister to relapse.

FINANCING

According to the facility’s website, the center accepts most health insurances, including Medicare (accepted at just 157 (23.3%) Illinois substance abuse treatment centers), and Medicaid (accepted at 344 (51.1%)) for those up to the age of 20. The 16 reviewers polled by Best-rehabs.com to date awarded positive feedback to the center’s cost.

Affordability: 3.8/5

[1] GoogleReviews

[2] []https://www.yelp.com/biz/alexian-bros-behavioral-health-hospital-hoffman-est(https://www.yelp.com/biz/alexian-bros-behavioral-health-hospital-hoffman-est)

Reviews about Alexian Brothers Behavioral Health Hospital – Center for Addiction Medicine

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  • Although this facility may be good at what they do, I would highly recommend NOT using tthem. Aside from losing the patient belongings, the case mgr. would and could not effectively communicate. After a 5hr intake, I was told it would be 3-5 days for my family member. 9 days later I was told he was discharged, a 1 1/2 hr drive I was told to turn around, couldn’t even see him. Next day, I did not call, just showed up. While being told EVERYONE in authority was in a meeting, I demanded to see the complete charts while I was waiting. THEY DID NOT LIKE THAT... It wasn’t 5min before the program AND patient advocate directors with me saying how sorry they were. Bottom line, in 20 min they found a transfer facility that wasn’t available the prior 5days. Had they not lied to me, I wouldn’t have a problem, but the POA should be informed every step of the way. Look, anyone can feed a boatload of Valium to relieve alcohol withdrawal symptoms. Please do yourself a favor and don’t make it this place. Be well
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  • Knowledge of staff, hard to park at the facility. Everyone was addressed equally
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  • Good facility.
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    Clean, good staff, offer lots of programs Follow up was poor I believe the program was successful while my sister was enrolled in it, but I think she was released too soon. She ended up relapsing.
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  • Cleanliness. Nice intake counselors Holistic treatment. Subject matter of sessions is weak and vague. Not specific to addiction. It seems that they're treating every patient with exactly the same spiel. I don't feel that the hospital is well tied with their referral sources or that the information about treatment. Is completely understood by their intake or their counselors nor is it well explained. The subject matter seems to be redundant in sessions and the binder and clipboard notetaking is ridiculous
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  • It was a very quiet and clean environment where patients can have time to themselves to go through their treatment without being distracted. It was small. I went there to visit a friend who had been admitted and I spent an hour or so visiting her in a designated room. She seemed to be at ease in the facility and her treatment proved effective as she has been sober for 9 years.
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  • Cost was reasonable and They took my insurance Cleanliness, facilities were poor I went do to cost restraints and who would take my insurance, I should have researched other facilities
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  • Experienced and caring staff, multi-faceted approach. They gave me the physical and mental help and support and knowledgable to deal with my addiction. I will always appreciate them.
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  • Decent facility.
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  • Greatly supportive and optimistic of recovery. It was a great success for my brother. He had a great experience and it was very successful.
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  • They had good knowledge of addictions but the program needs more one on one contact and need better after care program
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  • I had went to my first A.A. meeting and found a flyer on a treatment center and went that same day... I have had enough. The staff was very supportive in the process.
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  • Group sessions were great because others have similiar problems.
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  • I feel the group settings and treatment was good for my son at his age but he wasn't completely motivated to change his drug use or treat his depression immediately. It made him aware he was not alone in his struggle but it took time for him to decide to take action. He did an outpatient treatment, although he learned good coping skills, and liked his counselor, he still made bad choices for a while afterward. I think it is a good facility for someone who is ready to change.
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  • They focus a lot on art therapy. They should not keep the self injurers with the eating disorder people because they both need separate types of therapy and have totally different rules there. Keep a tight schedule and routine but yet accommodate handicap people with special needs. Forceful in participating in things you do not or cannot do comfortably.
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  • Quality work shop sessions with handouts to save for future issues. I have all my material from my stay at Alexian Brothers for future use and to encourage others with issues to "take the step" and stop the suffering, being well. My psychiatrist was over loaded with youth substance abuse cases. He was great but arrived late in the evening. I appreciate his talents and compassionate care with me. I retained him as my psychiatrist even though I drive 1 1/2 hours for my appointments.
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    There were good practitioners but they communicated poorly with family.
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  • It was a pretty nice place. There is not much in the nearby area.
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  • This was a good place to go for rehab from substance abuse. It was clean, the staff was caring, and it was affordable.
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  • Just seemed like there were too many people that they were not given one on one time much. good doctors and nursing staff but there were too many people to help.
    Overall, the facility provided quality care that resulted in desired outcome.
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    I was hospitalized 20+ years ago. The facility was not new at that time, but was in excellent maintenance at that time. I was there for 14 days and received excellent care; I responded well to their counseling and treatments. My daughter, 20+ years later found the facility, while updated with the times, to be as well equipped to treat her situation.
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    I learned a lot here.
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  • I think more family involvement/more visiting would be helpful. The isolation from my family made me more emotionally upset and harder to recover. We were also only allowed to call family twice a day for a few minutes and had no internet access. I had to manage my own diabetes, they did not allow me to have my own blood glucose meter in my room nor snacks to treat a low blood sugar. I had to go out to the desk and wait for them.
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  • First psychiatric units are closing when we need them most. I have been in three different hospitals. Alexian Brothers being the best in our area. In patient counselors and the program itself were of value to me. The first few days I did stay in my room. Slowly I began to get out and become part of the groups. I found that I needed to do the work also. The follow up program was also a very important part of my recovery.