ABOUT PALOS HEALTH – BEHAVIORAL HEALTH IN PALOS HEIGHTS, IL
Palos Health, located in Palos Heights, Illinois, provides inpatient and outpatient treatment to individuals struggling with substance abuse, addiction, mental health disorders, and dual diagnoses. This facility operates as a department of Palos Health hospital, which is part of a nonprofit integrated healthcare system that operates six facilities in Chicago’s south suburbs.
TREATMENT & ASSESSMENT
To be admitted, clients may call the facility during office hours to schedule a free, confidential assessment. Clients in crisis may call the Palos Health 24-hour hotline or appear in person at the hospital’s emergency room. In addition to treating mental health disorders and substance abuse, Palos Health also offers behavioral addiction treatment for individuals who struggle with excessive shopping, gambling, or exercise, as well as specialized marriage and family therapy programs.
The facility’s chemical dependency treatment program uses the 12-Step method of recovery as well as other evidence-based therapies. Throughout treatment, clients receive individual psychotherapy, group therapy, medication evaluation, occupational therapy, coping skills education, and medication if necessary. Palos Health offers unique treatments and therapy, including a sensory room. Family involvement in treatment is strongly encouraged.
Aftercare is available for all clients who successfully complete the program. Alumni are eligible to participate in a six-week aftercare group to reinforce skills learned throughout treatment.
STAFF CREDENTIALS
The treatment team at Palos Health includes medical doctors, psychiatrists, psychiatric nurses, occupational therapists, and social workers.
ACCOMMODATIONS & AMENITIES
There is currently limited information provided by Palos Health regarding its living arrangements and related offerings. However, one alum surveyed by Best-rehabs.com gave the facility a four out of five star rating for accommodations and amenities.
Palos Health reports that their facility features a sensory room allowing clients to calm themselves using music, images, weighted blankets, rocking chairs, and other tools. Clients are allowed two adult or adolescent visitors for two hours each evening. Children may visit for 30 minutes at a time on Sundays and holidays if accompanied by an adult.
REVIEWS
At the time of writing, there has been only one alum polled by Best-rehabs.com. The alum did not rate a handful of metrics, such as the facility’s treatment effectiveness, holistic offerings, meals and nutrition, and connectivity, and gave consistent four out of five star ratings for all other metrics. The alum did not provide additional commentary.
On the facility’s Google page, there is an overall rating of 3.3 out of five stars based on 121 total reviews. On the facility’s Facebook page, which it can manage, there is an overall rating of 4.2 out of five stars based on 418 total reviews. These reviews are not exclusively for the behavioral health department of Palos Health, and include reviews for other services such as doctor visits and emergency care.
However, one reviewer discussed the care they received in the behavioral health portion of the hospital. Alum E.M., who gave one star, said she was kept in the emergency room with suicidal thoughts for 13 hours before being transferred to a behavioral health specialist. She wrote, “Extremely slow service, bad food, rude staff oh god this hospital is awful.” Another reviewer disagreed, speaking highly of the hospital staff overall. R.O. gave five stars and wrote, “All providers were friendly, professional, kind, and compassionate.”
FINANCING
There is currently no information provided by Palos Health regarding the cost of behavioral health treatment. However, the facility accepts insurance including private insurers, Medicare, and Medicaid. Financial assistance is available for uninsured and underinsured clients, as well as those who qualify based on income and other factors.