ABOUT LEXINGTON VA MEDICAL CENTER
Established in 1931, the Lexington VA Medical Center offers 199 beds across two campuses in Lexington, Ky. The Leestown campus offers inpatient treatment for substance abuse and PTSD, as well as mental health care, primary care, women’s and geriatrics departments, and other services.
The facility offers residential care, an intensive outpatient program, and general outpatient treatment, according to a directory published by the VA.
TREATMENT & ASSESSMENT
A primary care physician or other treatment provider refers most clients. Treatment takes into account the co-occurring disorders veterans often face, including Post Traumatic Stress Disorder (PTSD), depression, pain, disturbed sleep, and/or relationship problems.
According to the facility’s addiction services’ information, the philosophy is to encourage the use of outside support systems, such as 12-step programs while helping clients to recognize triggers and relapse risks. The program will also increase clients’ motivation for change, encourage couples’ counseling to improve relationships, and work on co-occurring disorders such as PTSD and depression.
As a general medical hospital, this facility employs doctors and nurses. The only individual polled by Best-rehabs.com on the staff’s level of training and experience gave it three out of five stars.
ACCOMMODATIONS & AMENITIES
There is currently no information provided by the facility regarding its living arrangements and related offerings, however, the two individuals polled by Best-rehabs.com on the facility’s accommodations gave them two and three out of five stars, and another individual polled on its cleanliness gave two stars.
WHAT ALUMNI SAY
Best-rehabs.com has not received any reviews directly from alumni of this facility, however, secondary reviews sites yielded mixed feedback concerning the VA hospital as a whole. On Google, the center has a 3.1 out of five average rating, based on 24 reviews; and on Yelp, Lexington VA Medical Center has received a single four- out of five-star rating.1, 2
Several reviewers wrote that this was the best VA they’d ever been treated at. “When it comes to all the horror Stories about VAs I've never experienced that… Especially not here in Lexington… the staff has always been super helpful and knowledgeable. appointment times are reasonable. Service is awesome,” A.C. wrote in a review on Google.
Yet some criticized the facility for its disorganization. “Takes forever to get an appointment. Can't ever call the doctor and have them call you back in a timely manner,” J.W. wrote on Google.
WHAT FRIENDS & FAMILY SAY
At the time of this writing there have been two loved ones polled by Best-rehabs.com. The loved ones both gave fairly low ratings on all metrics polled on regarding the facility. The first anonymous female loved one gave the facility two out of five stars for treatment effectiveness, and accommodations & amenities, and five stars for meals & nutrition. The second anonymous male loved one, a former spouse of a client, gave the facility three out of five stars for accommodations & amenities and two stars for meals & nutrition. He also gave five stars for the facility’s leisure activities and four stars for the quality of counseling offered.
The first loved one indicated that the facility was not clean nor well maintained, there were very few counseling options to choose from depending on the client’s preference, and the facility was not adequately equipped or staffed to treat co-occurring mental health problems in addition to substance use disorders. She was neutral regarding whether family and loved ones were able to participate in treatment through facility programming and whether the facility staff were experienced and well-trained. The loved one felt that a strength of the facility was the price but that otherwise the facility did not offer anything else positive. The male reviewer wrote that the treatment program was not successful for his former spouse and he would not ever consider the facility for himself or another loved one in need of treatment. He wrote that the facility, “Didn't identify the problem. Just medicated. No follow up or support for the family or patient.”
WHAT STAFF SAY
At the time of this writing, there was one current staff member, M.M., who was polled by Best-rehabs.com. This reviewer gave the facility poor marks across several different metrics. M.M. worked at this facility for between one to five years. This employee is a member of the counseling staff. M.M. reported that there were ten licensed medical professionals who were on staff at the facility and none of the medical professionals were contractors.
On a scale of one to five stars, M.M. gave the facility one star for all metrics polled including, honesty in marketing/public relations, willingness to put patients’ interests first, respect for protocols surrounding patient privacy, and staff training and support. M.M. also gave one star for the executive management and leadership’s ability to inspire loyalty and sense of community among patients and among staff.
The employee expressed concern over the standards of care at the facility that when unresolved and stated that the facility provides, “Heinously poor care for clients.” M.M. indicated that the price of treatment at the facility was a strength. When asked about weaknesses, the employee wrote “creates an attitude of dependency does not provide minimum standards of care Rampant malpractice.” The employee also mentioned that, “The public needs to know about the horrible care that our veterans get from this organization.” It is unclear if M.M. is reviewing the VA facility as a whole or the specific substance abuse treatment program.
VA services are offered free of charge to qualifying veterans who were honorably discharged. In some instances — for example, if the medical difficulty is not related to the individual’s military service, or if the individuals earns above a certain income — clients may be required to pay a copay.
Updated April 2017