ABOUT CENTERPOINTE HOSPITAL
Based in St. Charles, Mo., CenterPointe Hospital offers psychiatric and behavioral health services for adults, families, and adolescents. For individuals struggling with substance abuse and co-occurring mental health disorders, the center provides residential treatment, partial hospitalization (PHP), intensive outpatient (IOP) treatment, standard outpatient care, and aftercare services. Medically monitored detox is also administered on-site.
TREATMENT & ASSESSMENT
Clients who require stabilization and medical attention for withdrawal symptoms are encouraged to begin treatment with inpatient detox, which typically lasts seven days. During this time, clients remain under the oversight of a physician and receive medical supervision 24 hours a day. Clients are also exposed to 12-step principles and Hazelden’scurriculum. Once assessed and stabilized, clients may move on to residential or outpatient treatment.
The hospital’s inpatient program lasts a total of four weeks. Residents follow a highly structured program that is trauma-informed and includes individual and group therapy, as well as on-site 12-step meetings. Educational lectures and workshops cover relapse prevention, coping skills, and mindfulness. Medication management is available, and clients are allotted time for reflection and therapeutic activities.
Outpatient care may be used as a stand-alone or step-down treatment option. Outpatient treatment allows clients more flexibility while still offering counseling, education, and medication management. The PHP program meets five full days per week, while IOP consists of three half-day sessions each week. Weekly aftercare groups are available to all program graduates.
The facility’s treatment team includes physicians, addiction counselors, nurses, social workers, dieticians, and activity therapists.
ACCOMMODATIONS & AMENITIES
CenterPointe Hopsital can accommodate up to 150 individuals at a time. Few details are provided on the facility’s website regarding its living arrangements, but a brochure for the addiction treatment center indicates that residents share bedrooms with one other client. The five alumni polled by Best-rehabs.com gave the facility’s cleanliness an average rating of 4.2 out of five stars.
WHAT ALUMNI SAY
When asked how likely they were to recommend the facility to others, the five alumni polled by Best-rehabs.com provided an average rating of 4.2 out of five stars. Survey respondents also gave the staff’s level of training and experience 4.2 stars, and center’s counseling options received three stars. However, review commentary submitted to Best-rehabs.com was mixed. While Brandy described the hospital as “an amazing place for the circumstances you’re facing,” and Alexis credited the facility with saving her life, other alumni complained about ineffective treatment, unclean conditions, and rude, unhelpful staff. “The entire place smells like feces and urine. There was dried blood smeared all over the floor…When I’d ask for a bandage change, or my Gatorade, or even just a blanket, I would get the worst attitude and disrespect I have ever experienced,” A.D. wrote. P.H. described the staff as “mean,” and S.P. felt that they came out of treatment “in a worse state of mind.”
Surveyed alumni seemed to agree that the center’s holistic offerings were lacking, giving the category the lowest rating of 1.75 out of five stars. “There is no holistic here whatsoever and that’d been so nice,” Kelly wrote in a representative review.
WHAT FRIENDS & FAMILY SAY
Feedback from loved ones surveyed by Best-rehabs.com was mixed. Those who were satisfied with their experiences found the program’s treatment to be effective and the staff helpful. Sue, whose daughter received detox, inpatient, and outpatient treatment at CenterPointe, gave the program’s treatment effectiveness a rating of five stars. “She enjoys attending the AA meetings at the hospital now that she’s in out patient and she feels nothing but hope and happiness being sober,” she wrote. Another anonymous loved one described the staff as “helpful and supportive.”
However, multiple loved ones found the facility to be unsanitary and the care lacking. Jon, who ultimately felt the program’s treatment was effective for his daughter, cautioned other parents. “I will say that the staff is less than perfect And it’s obvious ‘protocol’ is lacking from Management,.. Keep a close eye on ALL prescriptions as my ..So mistakes DO happen here,” he wrote. Others provided harsher criticism. “My son was there for drugs, came out worse than when he went in,” one anonymous loved one wrote. Other respondents took issue with what they felt was a lack of adequate communication. “The therapists don’t let you know what’s going on,” Scott wrote in a representative review.
WHAT STAFF SAY
When asked how likely they were to recommend the facility to others, the one staff member polled by Best-rehabs.com provided a rating of three out of five stars. This respondent gave most evaluated categories, including the center’s counseling options, its treatment for co-occurring mental health disorders, and the facility’s accommodations and amenities, three-star ratings. “Offers variety of treatment,” they told Best-rehabs.com.
According to its website, CenterPointe Hospital accepts most major insurance plans, as well as Medicare, Medicaid, and Tricare.