CenterPointe Hospital

CenterPointe Hospital

ABOUT CENTERPOINTE HOSPITAL

Based in St. Charles, Mo., CenterPointe Hospital offers psychiatric and behavioral health services for adults, families, and adolescents. For individuals struggling with substance abuse and co-occurring mental health disorders, the center provides residential treatment, partial hospitalization (PHP), intensive outpatient (IOP) treatment, standard outpatient care, and aftercare services. Medically monitored detox is also administered on-site.

TREATMENT & ASSESSMENT

Clients who require stabilization and medical attention for withdrawal symptoms are encouraged to begin treatment with inpatient detox, which typically lasts seven days. During this time, clients remain under the oversight of a physician and receive medical supervision 24 hours a day. Clients are also exposed to 12-step principles and Hazelden’s “Living in Balance” curriculum. Once assessed and stabilized, clients may move on to residential or outpatient treatment.

The hospital’s inpatient program lasts a total of four weeks. Residents follow a highly structured program that is trauma-informed and includes individual and group therapy, as well as on-site 12-step meetings. Educational lectures and workshops cover relapse prevention, coping skills, and mindfulness. Medication management is available, and clients are allotted time for reflection and therapeutic activities.

Outpatient care may be used as a stand-alone or step-down treatment option. Outpatient treatment allows clients more flexibility while still offering counseling, education, and medication management. The PHP program meets five full days per week, while IOP consists of three half-day sessions each week. Weekly aftercare groups are available to all program graduates.

STAFF CREDENTIALS

The facility’s treatment team includes physicians, addiction counselors, nurses, social workers, dieticians, and activity therapists.

ACCOMMODATIONS & AMENITIES

CenterPointe Hopsital can accommodate up to 150 individuals at a time. Few details are provided on the facility’s website regarding its living arrangements, but a brochure for the addiction treatment center indicates that residents share bedrooms with one other client. The five alumni polled by Best-rehabs.com gave the facility’s cleanliness an average rating of 4.2 out of five stars.

WHAT ALUMNI SAY

When asked how likely they were to recommend the facility to others, the five alumni polled by Best-rehabs.com provided an average rating of 4.2 out of five stars. Survey respondents also gave the staff’s level of training and experience 4.2 stars, and center’s counseling options received three stars. However, review commentary submitted to Best-rehabs.com was mixed. While Brandy described the hospital as “an amazing place for the circumstances you’re facing,” and Alexis credited the facility with saving her life, other alumni complained about ineffective treatment, unclean conditions, and rude, unhelpful staff. “The entire place smells like feces and urine. There was dried blood smeared all over the floor…When I’d ask for a bandage change, or my Gatorade, or even just a blanket, I would get the worst attitude and disrespect I have ever experienced,” A.D. wrote. P.H. described the staff as “mean,” and S.P. felt that they came out of treatment “in a worse state of mind.”

Surveyed alumni seemed to agree that the center’s holistic offerings were lacking, giving the category the lowest rating of 1.75 out of five stars. “There is no holistic here whatsoever and that’d been so nice,” Kelly wrote in a representative review.

WHAT FRIENDS & FAMILY SAY

Feedback from loved ones surveyed by Best-rehabs.com was mixed. Those who were satisfied with their experiences found the program’s treatment to be effective and the staff helpful. Sue, whose daughter received detox, inpatient, and outpatient treatment at CenterPointe, gave the program’s treatment effectiveness a rating of five stars. “She enjoys attending the AA meetings at the hospital now that she’s in out patient and she feels nothing but hope and happiness being sober,” she wrote. Another anonymous loved one described the staff as “helpful and supportive.”

However, multiple loved ones found the facility to be unsanitary and the care lacking. Jon, who ultimately felt the program’s treatment was effective for his daughter, cautioned other parents. “I will say that the staff is less than perfect And it’s obvious ‘protocol’ is lacking from Management,.. Keep a close eye on ALL prescriptions as my ..So mistakes DO happen here,” he wrote. Others provided harsher criticism. “My son was there for drugs, came out worse than when he went in,” one anonymous loved one wrote. Other respondents took issue with what they felt was a lack of adequate communication. “The therapists don’t let you know what’s going on,” Scott wrote in a representative review.

WHAT STAFF SAY

When asked how likely they were to recommend the facility to others, the one staff member polled by Best-rehabs.com provided a rating of three out of five stars. This respondent gave most evaluated categories, including the center’s counseling options, its treatment for co-occurring mental health disorders, and the facility’s accommodations and amenities, three-star ratings. “Offers variety of treatment,” they told Best-rehabs.com.

FINANCING

According to its website, CenterPointe Hospital accepts most major insurance plans, as well as Medicare, Medicaid, and Tricare.

Reviews about CenterPointe Hospital

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  • My tween daughter was there 6 months ago; was totally traumatized by the experience...There is also a lot of yelling in the unit, some of it by the staff, as they try to control children. The psychiatrist only worked before his private practice, from 5 to 7 am, then would ask my child to rate how she felt on a scale of 1-10 at 5 or 6 am in the morning. The psychiatrist was not ever available, and just relayed messages from staff, some of whom spoke very poor English. This is truly a "One Flew Over the Cuckoo's Nest" type of mental incarceration. I so regret taking my child there!
    I had a great experience at CenterPointe Hospital, I have been free of Heroin for 10 months now. I could not have done this without the help of doctors and staff at CenterPointe.I followed up with outpatient services in St.Peters and I feel great
    centerpoint seemed to work for my 19 year Old daughter, I will say that the staff is less than perfect And it's obvious "protocol" is lacking from Management,.. Keep a close eye on ALL prescriptions as my ..So mistakes DO happen here All in all the medical and therapy staff truly care And are effective. Communication skills with parents Or loved ones responsible for patients could be Drastically improved.. But I still give it 4 out of 5 stars.
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  • Went here for heroin detox. During admission I was told this is a voluntary program and that you can leave at any time...There are no discharges on weekends so be prepared for that excuse. I walked in and immediately knew I messed up because it literally looks like prison. If there isn't room is the regular unit they'll throw you in the "acute" unit. The regular unit is always full so also be prepared for that. Unfortunately all units are a mix of drug detox and violent psychiatric patients. Here is how my first day went: I walked in to my room. There was dried puke next to my bed. They have men and women share a bathroom which has no locks on the doors. The entire place smells like feces and urine. There was dried blood smeared all over the floor. Gnats and ants were everywhere. Many of the psych patients would randomly freak out and hit people or start screaming and breaking things. Lots of people talking to themselves. The food is always cold/soggy and so gross you can't get it down. This really stunk because I needed to put on some weight. My medical doctor ordered me 3 nutritional supplements and 3 gatorades a day. I never got these. The doctor must have written it on my chart 5 different times yet the nurses would say they didn't see it on my chart. When I'd ask for a bandage change, or my Gatorade, or even just a blanket, I would get the worst attitude and disrespect I have ever experienced. It is reall terrifying being alone in a unit with violent schizophrenics and nurses who truly do not care about anyone. When my parents came to visit, they were absolutely horrified and as soon as they got home, began calling to try and get me discharged. A staff member actually hung up on my mom. Twice. This place only cares about making money off its patients.
    The food is awful, most of the staff are mean, would not suggest this place to any one. They belittle the patients, try to break thier spirit
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  • Went for detox decided better to do 3 day at home ..unprofessional didn't give me needed meds when I left they did not give and now couple hours home realised I don't have ..guess I'll be making the drive 40 minutes away again ..
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  • My 10 year old son attended inpatient for about 1 week... the most disturbing news was to hear of how my son had been handled and spoken to by some of the employees. He is already very timid and suicidal due to a trauma so to hear of some of the putdowns ("You ain't nothin" and "you not cool") is very discomforting. He came out worse than how he went in!
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  • For profit. Angry employees. Terrible mental health unit.
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  • It was horrible there, absolutely horrible. I was worse there than before and I didn't come out better. I came out in a worse state of mind. I can't stop thinking about it there; the freedom-less and privacy-less place was horrible. I'd rather have suffered in my own home than to be locked up and demoralized there.
    This facility is making it's money by providing a quick and easy 2 week program for court offenders or for parents at their wits end needing what they think will be an affordable quick fix. Rubbish! DO NOT send your loved one to this facility if they are at all SERIOUS about dealing with addiction and/or mental illness. They are churning them through for the buck. There is fraternization, no contact with your loved one of any substance. This was AFTER I called expressing deep concern about my daughter's mental state after I saw her at the second and last visitation. STAY AWAY!
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  • A great facility but needs improved holistic offerings.
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  • I had to room in men's wing being that there were no rooms in women's wing, so THAT meant sharing a bathroom but only first night AND the fact they put me in suicide watch even tho I WASN'T suicidal on first night kinda blame my Dr for NOT expressing this tho, it's an older place I guess or they really need to modernize the place everything is very basic plain looking, why not make it a pleasant experience since your paying so MUCH so this makee me think they're all about the money instead of making this a more appealing place to go change your life for the better, and there is no holistic here whatsoever and that'd been so nice..there is very little option in this area but this is in the top couple places to go without going to a place more suited for relapse or meeting a dealer..lots of filthy options for sure.
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  • It was okay.
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  • Everyone was extremely helpful and supportive. They were able to answer a lot of my questions. The food could use to have more vegetarian options.
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    he appears to have improved
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  • Good staff, nice doctors who are actually willing to help. The nurses are terrible when it comes to drawing blood. It's worth a shot.
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  • price, doctors, dirty, uselessness were weaknesses of the facility. my son was there for drugs, came out worse than when he went in.
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  • Cleanliness was a strength of the facility.
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    Strengths: Large, well organized. Weaknesses: A bit too clinical. Well worth a look.
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  • they help you see that alcohol is but a symptom of our complicated disease. people from outside came and spoke, which was nice.
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    offers variety of treatment
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  • I would not be here if not for Center Pointe. It's a great facility and now, years later, I'm glad I went.
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  • My daughter was treated for alcohol addiction and we were all very pleased with both the detox program as well as the 2 week in patient program. She enjoys attending the AA meetings at the hospital now that she's in out patient and she feels nothing but hope and happiness being sober.
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  • I went & learned nothing. I stayed there for a week. When I left they lost half of my belongings and said they couldn't find them. I wouldn't send anyone I know there it's a horrible place.
    This is an amazing place for the circumstances you're facing. They help you a lot. They could use more people who've actually been through certain situations. But other than that, amazing.
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  • Second time to this so called hospital. Nothing wrong with me the first time. Welcome to the third world
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  • A complete waste of time. Absolutely no help at all. ... They put 13 through 19 year olds all together on same unit. They are not friends. There was no evaluation or discussion of his problems. No discharge instructions, exit interview with a doctor or case worker. I would not recommend this place to anyone.
    This place scares me. I wish I had never brought my daughter here. The therapists don't let you know what's going on. The psychiatrist is not very available though he is treating my adolescent daughter and the head of the program is aware of these problems but will not attempt to improve the situation.