ABOUT CHI HEALTH IMMANUEL
CHI Health Immanuel, in north Omaha, is a full-service hospital run by CHI Health, a regional network that operates 15 healthcare facilities. Along with acute care medical services, CHI Health Immanuel provides crisis stabilization services, inpatient care, and outpatient programs for children, adolescents, adults, and seniors who are struggling with mental and behavioral health conditions, including substance abuse and co-occurring disorders. It is one of 86 private, nonprofit substance abuse treatment facilities in Nebraska.
TREATMENT & ASSESSMENT
Chemical dependency treatment draws on the 12-step model of recovery and is trauma-informed, meaning that clients’ traumatic experiences are recognized and validated to encourage emotional healing. All programs also focus on learning about relapse prevention, building support systems, and recognizing and dealing with high-risk situations.
Hospital-based inpatient treatment is intended as a short-term measure for acute care only. There is also is a dedicated long-term residential unit for children and adolescents ages 12 to 18 and a dedicated adult residential unit, Lasting Hope Recovery.
Outpatient options include a partial hospitalization program (PHP), intensive outpatient program (IOP), and general outpatient program (OP). These offerings are designed to help patients return to their daily routines and include individual and group therapy, family treatment, and relapse awareness.
STAFF CREDENTIALS
The facility’s staff includes psychiatrists, child psychiatrists, a clinical psychologist, nurses, therapists, recreational therapists, chaplains, and behavioral health technicians. The one alum polled by Best-rehabs.com to date listed the staff as a major strength.
ACCOMMODATIONS AND AMENITIES
CHI Health Immanuel welcomes visitors to its main facility, located off I-680 on 72nd Street. The children’s and adolescents’ long-term residential center has a school on-site, with a licensed educator from the local school district. The adult residential facility, Lasting Hope Recovery, has 64 beds, all of them in private rooms, as well as a chapel and internal courtyards.
WHAT ALUMNI SAY
The one alum polled by Best-rehabs.com to date gave generally positive feedback for the facility. Out of five stars, the alum gave four stars for the facility’s cleanliness and the level of family participation, as well as three stars for the counseling options and the staff’s level of experience and training. “Good staff, very well trained,” the alum wrote.
At the time of this writing, secondary review sites yielded mixed coverage of the hospital in general rather than behavioral health services specifically. On Facebook, which the organization can manage, 264 individuals gave the facility 3.9 out of five stars.
Those who gave positive feedback praised the medical staff and quality of care, while negative reviewers often cited poor service and poor billing practices. “I would definitely recommend this wonderful hospital and its dedicated staff members to anyone that has a choice of where to go,” Linda, a representative reviewer, wrote.
WHAT FRIENDS & FAMILY SAY
The sole loved one polled by Best-rehabs.com also gave the facility a moderately favorable rating, offering three-star ratings for the facility’s aftercare and the likelihood they’d recommend the facility to others. “I don’t think it was a bad place…she seemed okay coming out of it,” the anonymous reviewer wrote.
WHAT STAFF SAY
On Glassdoor, the facility in general received 3.3 out of five stars based on 164 reviews by employees to date. Whereas some reviewers praised patient care and the team environment, others criticized upper management, stressful work, and need for building upgrades.
FINANCING
CHI Health does not provide information on pricing on its website. Insurance coverage varies from program to program; some accept private insurance as well as Medicaid and self-pay.