ABOUT CROSSROADS TREATMENT CENTERS – ASHEVILLE
Crossroads Treatment Centers is a large network of facilities that provides medication-assisted therapy (MAT) and outpatient-based treatment for individuals struggling with opioid addiction. One of 25 sites operated by the organization, Crossroads Treatment Centers of Asheville, N.C., offers detoxification services through its pharmacotherapeutic maintenance protocol designed to alleviate physical withdrawal symptoms.
TREATMENT & ASSESSMENT
Upon admission, clients participate in a no-cost consultation to determine the appropriate plan of care. Crossroads Treatment Centers’ approach is designed to address the physical, psychological, and social consequences of opioid addiction, which may include a dependency on OxyContin/oxycodone, Vicodin, Percocet, heroin, morphine, or fentanyl. The facility provides a combination of MAT, counseling sessions, and educational classes to treat its clientele.
To address the physical aspect of opioid dependency, the program utilizes FDA-approved medications. Crossroads Treatment Centers prescribes methadone for one of its programs and Suboxone and Subutex for another. These evidence-based medications relieve the physical symptoms of withdrawal, curb cravings, and help to stabilize the patient’s biochemistry.
The facility provides clients with counseling sessions, which may include one-on-one and group therapy. Through counseling, clients identify triggers and issues contributing to addictive behavior and learn coping techniques to handle the underlying causes. According to the facility’s website, these sessions help equip individuals with coping skills proven effective in preventing relapse once clients “taper down off of the medication.” Responses to a Best-rehabs.com survey suggested that family counseling also may be incorporated into treatment.
Crossroads Treatment Centers helps to improve areas of the client’s life that may have been affected by opioid addiction. These include repairing relationships, learning to budget effectively, and coordinating with local agencies to find sober housing, obtain employment, and locate educational opportunities.
Crossroads Treatment Centers employs a clinical team that includes physicians experienced in addictive medicine, nurses, therapists in the field of chemical dependency, and supervisors and service coordinators.
WHAT ALUMNI SAY
An alum polled by Best-rehabs.com at the time of this writing provided consistently favorable feedback about Crossroads Treatment Centers of Asheville, praising all aspects of their experience. For the major categories of the survey, this former client awarded five out of five stars for treatment effectiveness and accommodation/amenities, and four stars for meals and nutrition. They also gave perfect five-star ratings for counseling options, holistic offerings, family participation, connectivity, affordability, cleanliness of the facility, and the likelihood of recommending the program to others. The alum provided four-star ratings for discharge planning, the staff’s level of experience and training, and commented: “Good stuff.”
On Google, Crossroads Treatment Centers of Asheville received 3.2 stars on average based on 22 reviews. Ratings and comments fell on opposite ends of the scale – about 60 percent of the reviewers offered four and five out of five stars, and almost 32 percent gave one and two stars. Many on the top end praised the staff, using adjectives such as “wonderful,” “nice,” “caring,” and “amazing.” However, both positive and negative reviewers criticized the wait time, with those on the low end adding unfavorable staff attributes and lack of organization to its list of complaints. A four-star reviewer offered this pragmatic remark: “Gotta be responsible but they hold up their end of the deal.”
WHAT STAFF SAY
On Indeed, 20 employees reported generally positive feedback about Crossroads Treatment Centers of Asheville, rating their experience an average of 3.5 out of five stars.  Many praised the quality of care, upper management, and dedication of coworkers. One five-star reviewer wrote: “I love the staff and the environment. Crossroads truly cares about their clients and goes the extra mile.”
There currently is no information provided on the Crossroads Treatment Centers’ website regarding its costs. However, as noted, the alum polled by Best-rehabs.com gave the facility a perfect five-star rating for affordability.