Addictions Recovery Center is dedicated to providing southern Oregon with state-of-the-art alcohol and drug addiction treatment. Through education and support, the facility strives to inspire hope and healthy choices in each and every person seeking help for chemical dependency. Evidence-based practices and services unique to ARC are employed by a multidisciplinary treatment team that’s renowned for creativity, innovation, and true concern for its clients at every stage of recovery.
ABOUT ADDICTIONS RECOVERY CENTER
Situated between the Cascades and the Siskiyou Mountains, the small city of Medford, Ore., is home to Addictions Recovery Center (ARC). Originally founded in the 1970s as an alcohol rehab center for men, ARC now serves both men and women seeking recovery from substance abuse andat several facilities in Medford. It offers residential care, an outpatient clinic, intensive outpatient care (IOP), , and a separate clinic for medically-monitored detox, plus transitional living facilities.
TREATMENT & ASSESSMENT
ARC’s treatment approach draws on the 12-Steps and uses, a comprehensive, evidence-based program that incorporates various types of therapy, education, and social support. The duration of residential treatment varies; one alum surveyed by Best-rehabs.com reported remaining in treatment for 30 to 60 days.
Clients can expect to participate in individual, family, and group counseling, and Cognitive Behavioral Therapy (CBT) as well as gender process groups, which allow participants to discuss their relationship with drugs and alcohol as it relates to their gender. Clients also receive life-skills training, which encourages clients to consider the consequences of their actions. Relapse prevention training is available for both clients and their loved ones.
Outpatient clients may choose between a 20-hour/week, clinically intensive partial hospitalization (PHP) program; an intensive outpatient (IOP) track which provides nine or more hours of care per week; or standard outpatient care, the services and duration of which are tailored according to each client’s needs. Other programs include a pet therapy program, DUII classes, treatment for gambling, and a domestic abuse program.
ARC employs numerous counselors, medical technicians, and licensed practical nurses. PhD-level professionals serve as chief medical officer and clinical and behavioral health services director.
The sole alum polled by Best-rehabs.com at the time of this writing provided a four-star rating for the level of staff support at Addictions Recovery Center; the sole individual polled on the staff’s level of training and experience, a loved one of a former client, offered a rating of five out of five stars.
ACCOMMODATIONS & AMENITIES
Pictures of transitional housing at ARC depict playgrounds, a verdant yard, and comfortable furnishings inside. Clients are welcome to bring their dogs and cats to stay with them during residential recovery, subject to rules and restrictions. Individuals polled by Best-rehabs.com gave an average of four out of five stars for the quality of the accommodations and 4.5 out of five stars for their cleanliness.
WHAT ALUMNI SAY
The sole alum polled by Best-rehabs.com to date had a very positive overall experience at Addictions Recovery Center. Alum K.D. rated ARC a perfect five stars for its staff’s level of training and experience and overall quality of individual and group counseling.
On ARC’s Facebook page, which the facility’s staff can monitor, ARC had an average rating of 4.8 out of five stars from 57 reviewers to date. Most clients praised ARC’s staff and credited the network with saving their lives.
But nine reviewers on Google, in contrast, skewed more negative in their feedback, rating ARC an average 2.6 out of five stars, with three positive and six negative. Three alumni on Google complained of poor service from staff and long wait times. Client Jason, who provided a mere one-star rating, felt that he received poorer treatment after filing a grievance but wrote positively about outpatient counselors.
WHAT FRIENDS & FAMILY SAY
Reviews from loved ones are more mixed. The single loved one polled by Best-rehabs.com to date strongly agreed that staff were well trained and experienced and could think of no weaknesses. The anonymous reviewer added: “Great people that want to help you. It’s a small place that treat people with much due respect,” though they gave only three out of five stars for affordability, counseling options, and the capacity to treat co-occurring disorders.
Three loved ones on Google were mixed in their reviews of ARC, one rating it a perfect five stars and the other two only one star. Loved one Sharadae79 and Brandy complained of poor treatment and professionalism from staff while loved one Glenn thanked ARC for treating her youngest daughter successfully.
WHAT STAFF SAY
On Google, former staff member Jesalyn rated ARC a perfect five stars to date. She wrote that counselors “care deeply for their clients” and that many of the facility’s issues stem from overwhelming demand in the area. Several staff members rating ARC on Facebook praised the workplace environment as well.
One former employee on Glassdoor to date rated ARC only one out of five stars. The anonymous employee criticized management’s treatment of staff, such as expecting staff to skip breaks and work longer hours. They wrote: “Treat staff how you want the staff to treat clients.”
According to its website, ARC accepts most major insurance and OHP plans, and offers a sliding fee scale and payment programs for uninsured clients.