ABOUT WELLSPAN PHILHAVEN – LEBANON
Philhaven is a behavioral health care agency based in south-central Pennsylvania that offers a comprehensive range of treatment services for adults and children with mental health disorders. The Lebanon-Hathaway Park facility, located 13 miles east of Hershey, is one of the outpatient clinics operated by this nonprofit organization. While the primary focus of this facility is not addiction rehab, it does provide some treatment for secondary substance use disorders that co-occur with primary psychiatric illness. The behavioral health hospital in Mt. Gretna offers short-term residential and intensive outpatient programs. Philhaven was originally founded as a faith-based organization and is now part of the WellSpan health network.
TREATMENT & ASSESSMENT
Clients are typically referred to WellSpan Philhaven in Lebanon, although the hospital’s website states that some walk-in appointments are available. These appointments involve an initial psychiatric evaluation. The facility offers flexible scheduling with early morning and evening options.
The focus of outpatient mental health care at this facility is primarily on individual counseling. The treatment staff at Philhaven adopts a nonjudgmental and collaborative approach. While Lebanon-Hathaway Park does host some support groups, it does not offer a specific substance abuse group.
Treatment at Philhaven incorporates evidence-based modalities such as dialectical behavior therapy (DBT), trauma-informed practices, and cognitive behavioral therapy (CBT). The typical clients seeking treatment at this facility are those with conditions such as anxiety, depression, bipolar disorder, and post-traumatic stress disorder.
STAFF CREDENTIALS
The treatment staff at Philhaven of Lebanon consists of board-certified psychiatrists, psychologists, master’s level counselors, and licensed clinical social workers.
WHAT ALUMNI SAY
Two former clients of Philhaven in Lebanon who were surveyed by Best-rehabs.com expressed high levels of satisfaction with various aspects of their treatment and accommodations. Less than 20 percent of the 15 metrics measured received ratings below four out of five stars. Both alumni agreed that treatment was affordable, the facility was clean, the staff members were well-trained and experienced, and there were good options available for counseling approaches. Family participation feedback received ratings ranging from three to five stars. One reviewer praised the extensive range of programming available.
In contrast, there are eight Yelp reviews for Philhaven, with seven giving only one out of five stars and one giving five stars. Most of the Yelp reviews specifically refer to the Mt. Gretna facility.[1]
WHAT FRIENDS & FAMILY SAY
Two loved ones of clients at the Lebanon facility, who were polled by Best-rehabs.com, also provided high ratings for overall treatment effectiveness, affordability, and counseling options. However, ratings were lower for holistic therapy offerings and dual diagnosis treatment. Some complaints echoed those found on Yelp, with two- and three-star ratings for the admissions and discharge procedures. One family member expressed concerns about the weak enforcement of program policies, while another described some treatment as “a bit harsh.”
FINANCING
The Philhaven facility at Lebanon-Hathaway Park does not publicly disclose treatment costs on its website. However, it does state that it accepts certain parts of Medicare and several private insurance plans. Financial assistance is available to clients who qualify.
[1] https://www.yelp.com/biz/wellspan-philhaven-mount-gretna