ABOUT MESA SPRINGS
Located just off the Chisholm Trail Parkway in Fort Worth, Texas, Mesa Springs is a behavioral health hospital offering both inpatient and outpatient mental health and addiction treatment services to adults and adolescents 12 and older. The facility also offers a specialized program for clients with co-occurring disorders.
TREATMENT & ASSESSMENT
Treatment at Mesa Springs is evidence-based and delivers individualized services. The facility uses some of the latest cutting-edge modalities in mental health and addiction treatment, including web-based COGNIT®, Good Days Ahead®, and the Hazelden® Co-Occurring Disorders Program, as well as other practices.
Clients are admitted to the inpatient program after a detailed clinical and medical assessment. The inpatient program offers 24-hour nursing care, a controlled, structured environment, and up to 10 hours of clinical programming each day. Regular treatment activities include group therapy, educational lectures, and fitness and wellness activities, including nutrition counseling, yoga, art, and pet therapy.
Mesa Springs offers two outpatient options for clients who do not require inpatient treatment — a partial hospitalization program (PHP) and an intensive outpatient program (IOP). The PHP provides structured therapy five days per week, in which clients spend five to six hours each day involved in group therapy, dual-diagnosis groups, recreational and art therapy, and receive medication management as needed.
The IOP, which involves nine to 15 hours of treatment each week depending on client need, follows the same treatment model as the PHP and utilizes many of the same therapeutic activities. Services for adolescents include a PHP and an IOP, along with acute inpatient services for clients needing stabilization.
Families are encouraged to participate in treatment through family therapy sessions and addiction education. An alumni support group is offered for clients who complete their initial treatment program. In addition, internet-based education and recovery tracking programs are available during and after treatment.
STAFF CREDENTIALS
The treatment team includes physicians, nurses, primary therapists, and recreational therapists.
ACCOMMODATIONS & AMENITIES
Set on a private, park-like campus, the modern 72-bed facility boasts serene outdoor pavilions and plenty of activity space. The facility was “designed for comfort and healing,” according to the website. Clients share simple but comfortable bedrooms and have access to on-site workout facilities.
WHAT ALUMNI SAY
The sole alum surveyed by Best-rehabs.com at the time of this writing gave Mesa Springs highly positive feedback. The reviewer awarded the facility ratings of four or five out of five stars across 15 different evaluated metrics, including its treatment effectiveness, holistic activities, counseling options, and its staff’s level of training and experience. “A strength is that there is a full staff to attend to your needs,” the anonymous alum wrote. However, the alum also noted “the schedule and some of the people” as weaknesses.
Individuals who left commentary on Google left mixed to positive feedback, generating a 3.3-star average rating based on 112 reviews to date. Comments varied wildly, from five-star rave reviews praising treatment and respectful staff, to complaints about rude and unprofessional staff. “The facility is brand new and immaculate. The food is fantastic. The staff were all very professional, caring, and helpful,” an anonymous reviewer wrote, adding she appreciated the secular nature of the program. However, Kaysen remarked, “They helped my depression and anxiety in no way whatsoever..The staff here is rude and it’s not worth the time.”
Positive reviewers on Google also frequently appreciated the food, while others complained of issues being admitted to the facility and long wait times. To the facility’s credit, Mesa responded to nearly every negative review posted.
Yelp yielded similar reviews to date, where six users produced a 3.5-star average. The four one-star reviewers all made note of poor communication and rude staff, and R.A. wrote, “They want your insurance card but just another money grabbing place.” One of the two five-star reviewers, contrastingly, commented, “While getting through the door can take some time it’s worth the wait.”
WHAT FRIENDS & FAMILY SAY
The sole loved one surveyed by Best-rehabs.com to date, whose daughter attended the facility, gave Mesa Springs a mostly positive review. Like the alumni reviewer, she left mostly four- and five-star ratings for the 15 metrics surveyed, including five stars for family participation and four for counseling options, holistic activities, and the staff’s level of experience.
She noted that the outpatient options were a strength and wrote, “New facility, clean, well maintained. Knowledgeable staff and counselors.” As far as facility weaknesses, her main complaints were the cost and the lack of payment plans available. She reported to Best-rehabs.com that, ultimately, the program “was not effective for (my daughter), but more due to her lack of motivation than ineffectiveness of their program.”
On Google, several loved ones complained about long wait times, lack of communication, and rude staff, mostly during the intake process. However, several loved ones wrote of good experiences once their family member was admitted. “The communication from the counseling/social work team was lightyears ahead of what we experienced in another hospital,” Robin wrote, adding “Our daughter is on the road to recovery from PTSD as a result of this place.”
FINANCING
Mesa Springs is in network with a number of major insurance carriers, including Aetna, Cigna, Blue Cross Blue Shield, and Magellan. The facility also accepts Medicaid and Medicare.