ABOUT ST. MARY’S MEDICAL CENTER – BEHAVIORAL HEALTH SERVICES
St. Mary’s Medical Center, one of the largest healthcare facilities in West Virginia, offers short-term behavioral health treatment programs for adults, ages 18 and older.
Feedback on a third-party site implies the facility offers detox services, which would make it one of the only.
TREATMENT & ASSESSMENT
Adults with behavioral and/or mental health disorders have access to short-term treatment that averages seven days in length. The intake and assessment team are available all hours during the week. The teaching-centered facility is associated with the Joan C. Edwards Marshall University School of Medicine.
Feedback from one client and three loved ones surveyed by Best-rehabs.com indicate the facility has a Christian emphasis.
The large hospital has more than 2,600 employees on staff. Behavioral health staff include psychiatrists, psychologists, nurses, and licensed social workers, counselors, and recreational therapists. In West Virginia,of its substance abuse treatment facilities have continuing education requirements for staff.
ACCOMMODATIONS & AMENITIES
There is limited information available regarding the 393-bed hospital’s living arrangements or how many of these beds are for the Behavioral Health Services unit; however, the median number of individuals at a hospital inpatient facility at a given time as of 2016 is.
Four individuals surveyed by Best-rehabs.com to date rated St. Mary’s an average four out of five stars for its accommodations and for the quality of its meals. Visiting hours are from 6:00 p.m. to 7:00 p.m. daily.
WHAT ALUMNI SAY
One alum polled by Best-rehabs.com to date gave St. Mary’s Medical Center mostly positive ratings, giving the facility four out of five stars for its treatment effectiveness, counseling options, and diagnosis of co-occurring disorders, although rating it only two stars for its holistic treatment offerings and cleanliness. The alum wrote that staff were friendly and the facility was “clean” and “neat.” However, they added that the facility lacked both exercise options and healthy food, writing “Its not as good as they claimed.”
At the time of this writing on Google, 43 reviewers rated the St. Mary’s Medical Center overall an average 3.8 out of five stars, with nine negative reviews, three mixed reviews, and 31 positive. Positive reviews mainly centered on the facility’s compassionate, caring staff. One client wrote of the center as a whole (rather than the behavioral health unit in particular), “I was treated exceptionally well and had the utmost care.”
One client who did write directly about St. Mary’s behavioral health services rated the facility only one star. This reviewer, J.A., complained of unprofessional staff, stigmatization of drug users, and inappropriate client mixing. She expressed great concern that detox clients and clients with mental health issues were all clumped together, writng that “an ex con there to detox punched a schizophrenic teen in the face.”
Similar feedback for the Medical Center as a whole is provided on Yelp, where four users have generated a three-star average rating, and staff receive both praise and criticism, depending on the written commentary.
WHAT FRIENDS & FAMILY SAY
Three anonymous loved ones polled by Best-rehabs.com to date gave St. Mary’s Medical Center mostly positive reviews. They remarked upon the “caring” and “knowledgeable” staff’s level of training and experience, praised the facility’s cleanliness, and expressed satisfaction with counseling options. One of these loved ones wrote that treatment “makes you feel like a person and not a nobody, (and) helps rebuild self esteem.”
The facility’s affordability received the only criticism, with two of the three loved ones describing treatment as costly, “even with insurance.”
WHAT STAFF SAY
While Best-rehabs.com has not yet received employee feedback to date, a high level of staff satisfaction is the trend on secondary employee sites. An average of 3.4 stars was generated by 30 users on Glassdoor, some of whom noted the low pay, but most of whom enjoyed working with clients and fellow staff. An even higher average of four out of five stars was provided by 889 current and former employees on Indeed. “Everyone worked as a team here!” one representative comment reads. Note, none of these reviews touch on the behavioral health services in particular.
St. Mary’s Medical Center accepts private insurance and Medicaid, which is the case at. Its page indicates that Medicare is also accepted, and that a sliding fee scale may apply. The hospital itself offers various levels of financial assistance for uninsured clients. Financial staff counselors can be reached to answer questions and assist with the application process.