A family business committed to empowering young adults through courage, conscience, and character. “We will persevere as long as you do not give up.”
ABOUT BENCHMARK TRANSITIONS
Located in Redlands, Calif., Benchmark Transitions is a residential treatment facility for young adults ages 18 to 28. The center provides a comprehensive range of services for individuals struggling with substance abuse, behavioral health problems, and challenges with transitioning into adulthood. For those in need of medical attention prior to starting treatment, on-site detox services are available.
TREATMENT & ASSESSMENT
Clients dealing with substance abuse issues enter Benchmark’s three-phase program, which focuses on developing courage, conscience, and character. The first phase takes place in a highly structured residential setting and includes counseling and detoxification support. The second phase consists of partial hospitalization and intensive outpatient care, as well as guidance on academics, job preparedness, and life skills. In the third phase, clients typically transition to sober living facilities while continuing to receive therapy, coaching, and mentoring as they adapt to higher levels of independence.
There is a separate track for clients without a history of substance abuse but who struggle with behavioral issues and/or motivation. This program, which spans six to 12 months, incorporates group therapy, life skills development, and physical fitness education. Following the program, participants should be better equipped to socialize, develop life strategies, and work towards long-term goals.
STAFF CREDENTIALS
The staff comprises a diverse range of professionals, including medical doctors, psychiatrists, licensed marriage and family therapists, licensed vocational nurses, Ph.D. level therapists, life coaches, counselors, and case managers.
ACCOMMODATIONS & AMENITIES
Benchmark Transitions’ facility, which includes a 20,000-square foot Outpatient & Learning Center and sober living apartments, can accommodate up to 61 residents at a time. Clients share modern, gender-specific apartments with fully equipped kitchens and cable TV. The facility also offers amenities such as swimming pools, sand volleyball courts, tennis courts, a sauna, fitness equipment, BBQ grills, and a small home theater. For clients still attending school, on-site academic support is available.
WHAT ALUMNI SAY
Thirteen alumni of Benchmark Transitions provided feedback to Best-rehabs.com. Many respondents expressed gratitude for the facility, indicating that it had significantly impacted their lives. For example, alum R.O. shared that Benchmark Transitions taught them valuable skills in adapting to situations beyond their control, leading to personal growth and healthy weight loss. They advised others to respect the staff and follow the rules, as it would greatly benefit their transition into the real world.
Some criticisms mentioned included disorganization, grouping clients with different issues and diagnoses together, and a perceived lack of behavioral health program.
On Google, Benchmark Transitions had an average rating of four out of five stars based on 20 reviews at the time of this writing.
On the facility’s YellowPages.com page, there were four ratings and an average of five out of five stars at the time of this writing. Alum Ali P. gave the facility a maximum five-rating and described their experience as transformative, emphasizing how Benchmark Transitions provided a supportive and distraction-free environment.
WHAT FRIENDS & FAMILY SAY
Reviews from loved ones, primarily parents, were generally positive. D.L. mentioned feeling optimistic and relieved after using the “Family Bridge” portal to receive updates on their child’s progress. They acknowledged some disorganization but believed that Benchmark felt warm, caring, and like a family. They also highlighted the educational and vocational opportunities provided at the facility.
Google reviews from parents also conveyed satisfaction with the progress and growth observed in their children. The facility’s staff received praise for their professionalism and caring nature. One parent mentioned witnessing their child blossoming before their eyes.
On the facility’s Yelp page, there were seven reviews. A family member, J.C., spoke highly of the facility after their child spent 11 months there. They commended the staff’s professionalism and caring approach, expressing confidence that they had given their child the best chance at a fulfilling life.
K.F., another parent, gave Benchmark Transitions a five-star rating and appreciated the facility’s handling of their child’s dual diagnosis. They praised the team’s dedication and described them as loving individuals.
WHAT STAFF SAY
Former and current employees of Benchmark Transitions had only positive experiences to share about the center. V.N.A. mentioned witnessing significant improvements in clients’ confidence and engagement. B.L., who had a three-year relationship with the facility as a service provider, expressed admiration for the compassion and caring displayed by Benchmark Transitions, which they believed set it apart from other treatment centers.
FINANCING
According to its website, Benchmark accepts most private insurance plans, including Aetna, Cigna, United Behavioral Health, and others. The facility also offers financial assistance through Prosper Healthcare Lending.
Benchmark Transitions Reviews
Great facility, compassionate staff, very comprehensive and well organized treatment program. Our 25 year old son, who has schizo-affective disorder, was discharged yesterday after 5 months at Benchmark and we are extremely grateful for the help they gave him. His is stable and returning to university. I highly recommend this program and can't say enough about how caring, organized, and through they are. A top notch facility. Anna R.
Can’t say enough about how amazing this program is. If you think there is no hope, highly consider Benchmark. It has changed our families life. I am forever in their debt.
First a little background on my son, the Benchmark Transitions client. My 23 year old son went through the Benchmark Transitions program. He was/is a dual diagnosis client (substance abuse and bipolar). He was in a psychiatric hospital going through his third psychotic episode (mania) brought on by excessive use of Dabs (honey butane oil, wax, shatter, budder are other names for dabs) which was his drug of choice (DOC). He has told us that he has tried pretty much everything other than heroin and meth but Dabs was his DOC. So after his third admittance in the hospital, second admit in less than two months, we (his parents) made it very simple for him; go to a treatment program (for the second time) or find someplace else to live other than our home. If you are a user or parent, be clear - this was not an ultimatum. This was a choice for him and no one else to make. He initially refused to go to another treatment program. He lasted one month in a program two years prior in a different from Benchmark. After much research, consideration and a recommendation from the psych hospital my wife and I decided the program we would offer to him was Benchmark Transitions. He tried to threaten us by saying he would go to a transitional living home the hospital would drop him off at or even go to a homeless shelter. We told him that was his choice to make but he would not be allowed back in our family home until he COMPLETED. a program. We let him know that if he decided to go to a program that all the decisions of his treatment and stay needed to be made by the professional staff at the facility and not by us, his parents, or him. After trying to threaten us that he was going to live on the streets or in a homeless shelter for about a week during his last few days at the hospital, he agreed to go to Benchmark the second to last day of his hospital admittance.
We specifically chose Benchmark because they treated both substance abuse and mental health illness. Benchmark was also one of the only facilities that would take clients even when they new the client did not want to be in the treatment program. Many facilities told us the client had to want to be there for them to be admitted to their rehab program.
Upon admission to Benchmark our son was places in their "Wildwood" facility. He was still coming clean from his drug use and was receiving a few different kinds of therapy. During his time in Wildwood his therapist, was a tremendous help to him. She was a straight shooter and understood how our son was feeling. His feelings went from anger and blame towards us to the start of acceptance and responsibility on his part.
After completing the treatment at Wildwood our son transitioned to the “Cypress” living facility. Here they have more freedom and responsibility. At this point our son was assigned a therapist and case worker. We could not have asked or prayed for two better people to help our son. After meeting with we agreed that we would work on our sons recovery as a team. My wife and I decided that we would never undermine what was being required of our son from the program. Best decision we ever made! When our son asked us if he could vary from the rules of the program, we always deferred and told him that we would discuss it with before making any decisions. He almost always knew what the answer to his requests would be. I definitely feel that our unity as a team was tremendous in our sons recovery. He knew he could not vary from the program without consequences that he did not want (i.e. him not allowed back in our home or extending the time he was going to have to stay in the program).
From the Cypress house our son transitioned to apartment living where he was given even more freedom and responsibility. He was required to make his meetings, therapy and Dr.’s appointments on his own. He had to complete community service and look for a job. He was well aware that had his best interests by now and by paying close attention to those around him at different phases of their treatment, our son knew what the consequences were for any type of behavior that was not conducive to his rehabilitation. We know this was not easy for him, but we believe that our son knowing he had a team that included the Benchmark staff, along with his parents and family standing behind him, holding him accountable and not enabling him to continue with any type of destructive behavior he was able to be successful at Benchmark.
Our son has been out of the program for two months now. We hold him accountable to attend 12 step meetings, maintaining a sponsor and allowing us to do random drug testing. He is also responsible for maintaining his therapy sessions, Dr.’s appointments and taking medications as directed. He is pursuing a career while maintaining a job to provide for himself and be accountable for his responsibilities. His life is definitely not easy but it is so much better than seeing him spin out of control, upsetting everyone around him, losing his job and being close to losing his family due to substance abuse.
We owe this to all the staff at Benchmark Transitions. We feel that if you do not enable your family member and make sure you attack the problem of substance abuse and/or mental health as a team with the professionals at Benchmark, your chances of success for your family member will go up tremendously.
Thank you Benchmark!
I attended benchmark transitions for 4 months after coming out of an amazing wilderness program that changed my life. I had very positive hopes for this program, but every single one fell short. I was honestly borderline traumatized by this program, which added to my pre existing PTSD. I got through all of the phases and moved to the apartments, where I was told it would “get better” when I had more independence. Clients sit at the out patient center for 12 hours a day doing boring and pretty much meaningless groups. It is difficult people with behavioral problems (such as depression and ADHD) and addiction issues have to sit still in chairs all day, especially for me coming out of a program in which we constantly move around. This is not a mentally stimulating program whatsoever. Clients are also not allowed to use coping skills when they are anxious/depressed such as coloring or walking around the room because they are “distracting” so clients have to sit there and suffer. The case managers are extremely unreasonable and most of the staff are untrained. Some of the residential assistants are alright, but the higher ups are really the issue. They make no attempt to have a relationship with the clients who pay a boatload of money to attend the program. The higher ups work in the same building, so it’s not like they don’t have the means to do so. The program is extremely unorganized and the utter lack of communication effects the entire facility. The clients have barely any say in what goes on with THEIR treatment and it’s extremely frustrating. The staff doesn’t listen to what the clients want, but do what they think is best, even if it isn’t. When benchmark staff gives tours to education consultants, they sugar coat absolutely everything and straight lie about a lot of things, such as what we receive for breakfast, activities we do and events at the OPC (I would know as I had to give several tours when I served as a client mentor). Benchmark made my depression and self harm thoughts 10x worse and I felt like I lost a lot of the progress I had made in wilderness. The program is 110% focused on consequences for “negative” behavior, anything from having an angry outburst to cutting or relapsing. Most of the clients there are miserable but have accepted that they can’t do anything about it, as the case managers tell the parents what they want to hear. The only thing I gained from the program was a decent relationship with my therapist and some really good food, the chef is amazing and one of the best staff they have there. The higher up$ will try to keep you there a$ long a$ they can...$$$ they charge for absolutely everything so unnecessarily. If you actually care about your loved one, please do not send them here. It works for some people, but from my experience, not many.
Really enjoyed my stay, addressed ALL of my issues and focused on the patients really well. Had great counseling, and they always made time for me regardless of how busy they were. Have been clean and sober for 136 days, and they have been able to give me the confidence to get back into the workplace.
