ABOUT ELEVENTH HOUR
Family owned and operated since 1988, Eleventh Hour is a substance abuse rehabilitation facility providing short-term, intensive outpatient and day treatment services in the Fresno-Clovis area. A mother and daughter team operate the private organization, which was founded to fill a gap in affordable addiction treatment options in the San Joaquin Valley.
TREATMENT & ASSESSMENT
Treatment is highly structured and comprehensive, providing education, recovery planning, individual and group therapies, and support for client involvement in 12-step programs such as Alcoholics Anonymous and Narcotics Anonymous.
Clients entering the program begin the admission process with paperwork and a health history. According to the facility’s website, individuals should plan to spend an hour to 90 minutes in this stage, which includes staff assistance with insurance verification.
Day treatment is the most intense Eleventh Hour program, meeting Monday through Friday for six hours a day for five weeks. A weekly family group session is also included. Intensive outpatient programs (IOP) last nine weeks, meeting three days a week for three hours each during mornings or evenings. Both levels of treatment incorporate process groups and chemical dependency education to help clients understand their addiction.
The day program requires participants to attend three AA or NA meetings per week and the IOP also uses a 12-step model. Treatment goals for all clients include the development of a relapse prevention plan, coping skills, and self-discovery with an emphasis on identification and healthy expression of emotions.
Clients who have successfully completed a phase of treatment at Eleventh Hour have access to aftercare peer support groups for six months. Aftercare seminars cover topics including nutrition, money management, relationships, and motivation. Family involvement is encouraged at all stages.
There is a 3:1 staff client to staff ratio, according to the Eleventh Hour website. The founding owner is a licensed clinical social worker and she and her daughter are certified alcohol and drug counselors.
ACCOMMODATIONS & AMENITIES
Limited information is provided about the program’s all outpatient accommodations. An official Facebook page displays photos of simply furnished, clean group meeting rooms.
WHAT ALUMNI SAY
At the time of this writing, Best-rehabs.com has not received any reviews from alumni. On the facility’s Yelp page there is an overall rating of five out of five stars based on five total reviews. Reviewers gave the facility positive reviews. Alum J.R., who gave five stars, got a lot of value out of the facility. She wrote, “They saved my life. I will be forever grateful. It’s been almost a year since I graduated from the program and I am in a good place.” The other reviews on the facility’s Yelp page were not created by alumni.
WHAT FRIENDS & FAMILY SAY
At the time of this writing there has been one friend or family member polled by Best-rehabs.com. The loved one gave the facility a positive review. The anonymous loved one gave the facility five out of five stars for treatment effectiveness, five stars for accommodations & amenities, and five stars for meals & nutrition.
She strongly agreed that the facility staff were experienced and well-trained; that there were many counseling options to choose from depending on the client’s preference; and that the alum would recommend this facility to a friend or loved one who was considering rehab. She felt that a strength of the facility was its great staff. She felt that the facility could improve upon its location because it’s in a small metro area. She also added, The staff is very personable and experienced. Would def reccomend.”
WHAT STAFF SAY
There has been one staff member polled by Best-rehabs.com at the time of this writing. The staff member, R.C., is a current employee and worked at the facility for over 10 years. R.C. last worked at the facility in 2016 and was a full time staff member.
R.C. gave the facility a very positive review. R.C. gave five out of five stars for the credentials/experience of the medical staff, five stars for the facility’s willingness to put patients’ interests first, and five stars for the overall quality of patient treatment and care.
According to the facility’s website, Medicare and Medi-Cal are not accepted, but most private insurance plans and major credit cards are. Staff are willing to work with clients to set up a payment plan if necessary. Weekly aftercare for six months is provided for free to individuals who have completed one phase of treatment at Eleventh Hour.