Journey Malibu provides a wide range of residential addiction treatment services for individuals struggling with substance abuse. Our program includes an initial psychiatric assessment for mental health disorders and medical detoxification as necessary. We offer individualized treatment planning, therapy options such as narrative therapy and group therapy, as well as holistic approaches such as yoga therapy and art therapy. We also incorporate 12-Step meetings and medication-assisted recovery. Our goal is to provide comprehensive care to help our clients overcome their addiction.
ABOUT JOURNEY MALIBU
Journey Malibu is a luxury rehabilitation center located in Southern California. We offer detoxification, residential, and outpatient services for individuals dealing with substance abuse and co-occurring conditions.
TREATMENT & ASSESSMENT
Upon admission, individuals undergo a physical and psychiatric evaluation to determine the appropriate level of care. Regular assessments are conducted to ensure treatment effectiveness.
Clients in need of detoxification are provided with medication-assisted detox using Suboxone, Subutex, or Vivitrol, typically lasting three to five days.
Residential treatment is available in 30, 60, or 90-day increments, with the option for extended care.
Our evidence-based treatments include cognitive behavioral therapy (CBT), dialectical behavioral therapy (DBT), and eye movement desensitization and restoration (EMDR). We also offer holistic therapies such as art therapy, water therapy, adventure therapy, equine therapy, yoga, meditation, and acupuncture. Family and couples counseling, as well as life skills training, career planning, and nutritional planning, are also provided.
After completing residential treatment, clients receive an individualized aftercare plan with emphasis on continued counseling and participation in 12-Step meetings.
STAFF CREDENTIALS
Our staff at Journey Malibu includes licensed psychotherapists, nurses, counselors, and a hypnotherapist.
ACCOMMODATIONS & AMENITIES
Our modern residence is situated in a Mediterranean environment and offers luxurious accommodations, spa treatments, and a private beach. Clients have access to amenities such as big screen TVs, electronic devices, and three daily meals, all while enjoying stunning coastal views.
WHAT ALUMNI SAY
In a Best-rehabs.com poll, an alum gave perfect five-star ratings for treatment effectiveness, meals, and accommodations, describing Journey Malibu as a “great place to be.”
Third-party review sites also feature positive feedback. On Google, Journey Malibu has received an average rating of 4.5 out of five stars, with one individual stating that it was “10x better than any other rehab” they had been to. On CiteHealth, the facility received four out of five stars based on reviews from four individuals.
WHAT FRIENDS & FAMILY SAY
In a survey conducted by Best-rehabs.com, a loved one gave mostly positive ratings for Journey Malibu, including five-star ratings for treatment effectiveness, family participation, counseling options, holistic offerings, and staff expertise. They praised the staff’s communication and the ease of working with them. On CiteHealth, the facility received an overall rating of four out of five stars, with one reviewer attributing Journey Malibu to saving their mother’s life.
WHAT STAFF SAY
In a Best-rehabs.com survey, a staff member gave Journey Malibu one out of five stars for the standard of care and staff training and experience. They expressed the view that a treatment facility lacking 12-Step programming cannot effectively help clients achieve and maintain sobriety.
FINANCING
Journey Malibu accepts most major insurance providers, including Aetna, Cigna, and Premera. To verify insurance coverage, individuals can fill out the insurance verification form on our website.
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Journey Malibu Reviews
Journey Malibu was a great rehab in most senses. The facilities and accommodations while there are top notch.
The food was amazing, and the staff was pretty good as well…. BUT, it all ends there:
Now with that said, the Business aspect of Journey is the most unprofessional and incompetent company I have ever worked with in my life.
I was rushing to get admitted, and we paid in full up front, and were going to bill insurance while then and when completed.
When leaving, Journey had a 3rd Party Company who was assisting them with their billing and filing the claims. I had a lot of claims submitted, and 2 of the claims were paid out from the start.
The rest of the 10+ claims were all denied, and denied due to not providing all necessary medical documents.
I followed up with Journey, and they informed me that there was a 3rd Party that handled their billing at the time. I reached out to this 3rd Party Company, and they immediately told me they no longer worked with Journey, and would not give me an answer as to why. They did however, offer to still assist me in the rest of my billing. They found that the reasons for all the denied claims was due to not providing all necessary medical documents. They attempted to get the medical documents form Journey and assist me in the rest of the billing process, even though they no longer worked with Journey, but Journey was not responsive / ignored requests for my medical records from this company, and due to this they were unable to assist me in the billing.
Now I finished up at Journey 18 months ago. I have been trying to get my medical records for the last 12 months. I have spoken directly with the owner, multiple times, and he told me the medical records would be mailed out on multiple occasions. Nothing was ever sent out.
I have been calling Journey countless times, just requesting the medical records so I can properly bill insurance, and I always get told I will get a call back or they will send them out, and nothing ever gets completed.
Now, I can barely get a response from them. If you call their “business line”, it is disconnected. Real professional for a companies business line that is listed on their own site and countless other sites, to not be working. If you call the intake line and can get someone to pick up, they all also appear to be incompetent and nothing gets accomplished.
It’s also funny as I keep hearing from them things like “your insurance is just not going to pay. It’s not our fault” and a lot of similar things. Now why is it then the only 2 claims that were submitted correctly were approved right away?
The Kicker: I also work in Reimbursement for Healthcare Insurance, so I know know how to deal with billing with insurance companies, its literally what I do for a living, so I know what the situation is. My insurance company literally just needs the medical records for the dates of the claims that have been denied.
For the last 12 months, I have just been trying to get my medical records, and bill the insurance myself, a job which Journey was supposed to have taken care of, but they are too incompetent to even do that. They can’t even perform a task as simple as making copies of documents and mailing them to me.
Also, the 2 claims that were approved and paid out, insurance mistakenly set the checks to Journey, twice for that matter, for a total of 4checks. The checks were made out to Journey, and Journey wasn’t even competent enough to deposit checks that were mailed to them in their name. They just sat and went undeposited. If a company isn’t competent enough to deposit checks made out to them, I mean should you really trust such a big thing as recovery with them?
Also, when I was there, there were 4 brand new staff members. I thought they may have just been growing. After talking with a few of them and looking back on it, and experiencing Journey first hand, I realized that they cannot keep employees, as employees won’t stay long due to the unprofessionalism. . If you are considering going there, just ask to talk with a few employees and ask them for yourself, and see what responses you get. Just look at other reviews to. You will notice a common theme.
As I said before, the Therapy Staff at Journey was top notch while I was there, but don't expect any help when it comes to billing or any office business related functions. Or ecpect them to be any sort of professional.
They have a very comfortable facility, making it easier to relax and feel at ease. The staff is very caring, understanding, and good at open communication regarding all important matters. The price is a little high, but seems worth it. It was very easy to work with the staff, and made me and my family feel more relaxed about everything.
Great place to be
I don't consider a treatment facility (as they state) that offers massage and yoga and zero meetings can help a client get clean and stay clean!
