Promises Malibu

Promises Malibu Malibu California

For 30 years, Promises Malibu and its expert staff have helped clients and their families heal from addiction and mental health issues and rebuild their lives. A world-class treatment team with specialized training in substance abuse and mental health disorders works with each client to make sure all concerns and underlying issues are addressed. A wide selection of evidence-based therapies and alternative approaches offer clients an effective treatment experience with many ways to recover. Promises Malibu limits the number of clients to give each person the individual care they need to succeed in recovery. As creator of the acclaimed “Malibu Model,” Promises was the first to take treatment out of a hospital-like setting and provide clients highly personalized treatment in a luxurious environment where they can focus on getting better.

ABOUT PROMISES MALIBU

Along a hillside cliff in Malibu, Calif., lies a Mediterranean-style mansion retreat known as Promises Malibu, a top-tier substance abuse treatment center. Clients receive a range of evidence-based treatments provided by individualized treatment teams, and many are attracted by Promises’ well-established reputation for luxury and innovative clinical practices. Medically monitored detox is available on-site.

TREATMENT & ASSESSMENT

Building upon more three decades of experience, Promises Malibu has developed an oft-replicated treatment approach called the “Malibu Model,” according to the center’s website. Intake involves a day-long assessment to establish the precise nature of an individual’s addiction, and to assemble the most appropriate course of treatment. Individual, group, and family counseling is supplemented by alternative therapies that include brain imaging, equine therapy, nutritional counseling and fitness, art therapy, neurofeedback, and acupuncture. The center also conducts on-site 12-step meetings.

Though schedules are highly personalized, clients can expect fully packed days, as well as weekends that allow for family visitation time and social activities.

Aftercare options are available via an active alumni program, which involves weekly or monthly meetings in Malibu, Los Angeles, San Francisco, Phoenix, and New York. Promises Malibu also offers a lifetime of ongoing personal follow-up and support for all its alumni.

Promises Malibu’s website notes the center is designed for people accustomed to luxury such as celebrities, business executives, and government officials.

STAFF CREDENTIALS

According to the center’s website, each clinical team consists of a primary therapist, family therapist, psychiatrist, medical doctor, and nurse. The facility also works with a variety of consulting clinicians specializing in complementary approaches like acupuncture, massage therapy and yoga. There’s no physician on-site, but the facility does have an affiliation with an M.D. who specializes in addiction medicine.

ACCOMMODATIONS & AMENITIES

Promises Malibu offers exclusivity to the extreme, with accommodations that are comparable to that of a five-star hotel. Clients can reside in private villas (at an additional charge) throughout the estate,and programs limit capacity to a small number of residents at a time. Amenities include access to a private chef, heated pools, tennis courts, and a meditation garden with panoramic views of the Pacific Ocean.

WHAT ALUMNI SAY

The three alumni questioned by Best-rehabs.com at the time of this writing provided positive feedback. On average, they gave the center 4.66 out of five stars when asked if they would recommend Promises Malibu.

Two of the alumni polled gave five-star ratings for holistic treatment offerings, counseling options,and for the staff’s level of experience and training.

Rich credited the center for saving his life. “I am now 3 years sober,” he wrote. And an anonymous alum wrote that the “people that work there are very friendly they don’t look at you as an addict they really do try to help a person out.”

The third alum, N.G., also had only positive remarks. “This is the type of facility designed to save an addicts life as well as change it,” they commented.

WHAT FRIENDS & FAMILY SAY

The 16 loved ones polled by Best-rehabs.com at the time of this writing also provided mostly positive reviews. Only three loved ones didn’t provide positive reviews, and they all commented on how expensive treatment was.

On average, loved ones gave the center four out of five stars when asked if they would recommend Promises Malibu. Loved ones rated the center’s holistic offerings and exercise and leisure the highest with 4.5 stars. Yet, they rated affordability the worst with 3.6 stars.

Friends and family praised the accommodations, as well as the “helpful,” “compassionate,” and “tolerant” staff. “My family member was changed by this staff for the better,” a loved one wrote.

WHAT STAFF SAY

To date, the two staff members polled by Best-rehabs.com gave polarized opinions of Promises Malibu.

L.B. recognized the facility’s exclusive location, but pointed out some major red flags. “Poor management… Nursing supervisor who is out of control… no management ability to solve issues, no clinical staff on premises in the evening,” they wrote.

Another anonymous staff member gave the center several maximum five-star ratings, noting that the center helped but that the food wasn’t very good.

FINANCING

Pricing information at Promises Malibu is not available on its website, though alumni commentary to Best-rehabs.com reveals that treatment does not come cheap. Most PPO insurances are accepted, but it seems that they rarely cover the full program.

Reviews about Promises Malibu

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  • Promises is the best of the best. Tucked into the hills of Malibu, the weather could not have been more perfect, in the 80’s with a cool breeze. The staff is accommodating and relatable, attending to your needs consistently. Communicating with them was very personable, and I still stay in touch with many members of the staff/ Alumni. The Alums are so amazing as well, returning to Promises to talk to those in treatment and provide as living testimonies. The houses are beautiful and and make you feel like you are truly in a resort or hotel. There is a maid service that is excellent that makes sure all of the bathrooms, rooms and kitchen areas of the house are cleaned exceptionally. The chefs are amazing, they cook the freshest fruits, vegetables and meats only. A grade A fish truck arrives weekly with only the best, local fish. The chefs are constantly creative, thinking of new recipes and ideas to add excitement into your day. Some of my favorite meals included Mahi Mahi with pineapple and cilantro salsa, Tuna poké bowls with every ingredient imaginable, and barbecued chicken with a mango barbecue sauce. They are also very accommodating to dietary needs and will cook you an alternative of your choice. I walked into treatment with apprehension, and assumed that I would be uncomfortable at times and would not be joyful, but I was completely wrong. Promises exceeded all of my expectations and more, on a daily basis, I still keep in contact with the friends I have made and we often talk about how we wish we were still there. I cannot say enough enough great things about my experience, I just am so thankful to have received the best care possible. Equipped with the best staff, I had learned so much more about sobriety than most, with people constantly asking me how I am so knowledgeable concerning certain aspects. Promises Malibu is the best thing to have ever happen to me, and I am forever grateful.
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  • Would not recommend this place at all.They only care about getting your money. Very disappointed in this place.
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    They are just out for money! They have all let my son down and promises Malibu is no different! The psychiatrist even hung up on me! No empathy! He needs to go back to school. It took me hours to reach anyone there by phone. They ask me to send a survey but their fax did not work. His doctors for the last 3 months do not talk to each other. These plush rehabs take your money but make no promises! I work in a hospital and there are rules about kicking people out who are sick! And people with addictions are sick! They take your money but do not care for the patient. Please think twice before you send your loved one there. Do your research! The percentage of patients that stay sober is minimal!
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  • Sadly, this program did not work for my stepson. Partly because they do not assess family and rely only only what the patient/addict reports. This is his 4th rehab. He's now fired again, out of control and raging. Threatening suicide. His company spent $120,000 on him for 6 weeks.
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  • This place is NOT luxury, just a business looking to maximize profits.
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  • their faith program its the best
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  • Overall a good place
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  • great facilities, focus on turnover, not long term goals. very helpful overall, would recommend
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  • One on one sessions were good, Activities at night need to be better. Professional treatment and sessions helped me challenge my addiction so I could pursue a fuller better life
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  • Strengths: Staff, facility. Weaknesses: Bad cell service. Promises, saved my life. I was done and if I had not been referred and met the amazing inspiring admission people, who knows. The program adapted to me and I was able to adapt to the program. I am now 3 years plus sober. Active in alumni their. I am sure it is not the only way to get sober, but it worked for me. And I am no easy case I assure you.
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  • The patient has to be committed to being sober.
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  • It helped but the food stinks.
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    Welcoming staff and safe environment.They offered a comprehensive treatment and therapy program it felt like it address all the issues that led to my addictions.
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  • Location was good but was no pleased with staff. too expensive and lack an nominate.
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  • Strengths: counseling. Weaknesses:price. You get quality treatment.
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  • Strengths: good counseling, treatment options good, food is good, compassionate caring staff Weaknesses: spoiled patients, a bit demanding. thank you.
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  • Location & staff was great but price was a downfall. Very helpful staff.
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  • Very nice. Location is good. It's more of a country club than a rehab. It's nice but expensive. Pushes AA.
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  • They are efficient and respectful.Very expensive. All I can say is that my family member has recovered and has been sober for two years now. They are excellent and I am happy for my family member.
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  • The program was efficient. However, the food was bad.
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  • The lodging and accommodations were great; however, they failed at getting people cured.
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  • The people that work there are very friendly they don't look at you as an addict they really do try to help a person out. The place is beautifully with a gym yoga and meditation groups. However, it was costly.
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  • Overall, they get the job done. They are very tolerant. I was always able to reach relatives in the facility.
    It was in a good location. However, poor management, ... no management ability to solve issues, no clinical staff on premises in the evening, lousy cook, and all new tech staff untrained. It is a[bout] money making ...
    Changed my life, I was once lost now I am found was blind but now I see.
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  • I have spent. Many years on drugs and in and out of many rehabilitation. Centers. This is the type of facility designed to save an addicts life as well as change it.