ABOUT VOLUNTEERS OF AMERICA SOUTHWEST
Volunteers of America (VOA) Southwest offers detoxification, residential treatment, and sober living services for adults struggling with drug and alcohol abuse and co-occurring mental health conditions. They also offer support for pregnant women and incarcerated adults. The nonprofit is best known for providing support for veterans as well as educational classes and meal assistance.
TREATMENT & ASSESSMENT
Screenings and assessments are available through VOA’s intake center. There are five different residential programs operated throughout the state. The Renaissance Treatment Center provides detox as well as both short- and long-term recovery tracks. Amigos Sobrios treats Hispanic men by providing shelter, counseling, relapse prevention, job preparation, and recovery management education.
The Troy Center for Supportive Living is for clients between ages 18 and 59 and provides medication management, life skills classes, individual therapy, and community outings. The Carlton G. Luhman Center for Supportive Living offers case management, educational workshops, and referrals to community resources.
Additionally, the Residential Multi-Service Center offers long-term treatment to clients on parole who struggle with substance abuse disorders. Treatment includes intensive counseling. According to a 2016 National Survey, VOA is one of 34 percent of facilities nationwide to offer services for clients on parole.
STAFF CREDENTIALS
According to the facility’s website, staff includes program directors, community administrators, a chaplain, a chef, and other personnel.
ACCOMMODATIONS & AMENITIES
The center’s programs have differing amounts of space for clients. Some have as few as 20 to 30 beds, while one facility has as many as 120. The Troy Center includes laundry services, snack provisions, and transportation to doctor appointments and community outings.
WHAT ALUMNI SAY
Best-rehabs.com has not yet received alumni reviews, but elsewhere online to date, reviews are positive. Alumni Rachel and Kevin rated VOA four and five out of five stars, respectively, with no commentary while alum James awarded the facility four stars on Google. “A lot better than any program I’ve been to,” he wrote.
Additionally, on the facility’s official Facebook page, which may be curated, 13 reviewers to date rated the facility a perfect five stars, while one rated it only one star.
WHAT FRIENDS & FAMILY SAY
Loved one R.F., the sole family or friend of a client polled by Best-rehabs.com to date, reported thankfulness for the facility, even though it didn’t have an immediate opening. “And they were very accommodating, kind and compassionate when he arrived. They gave my friend a safe place to get sober,” R.F. wrote. “It was just a safe place, not a resort, but he needed help because he had no place to go and his addiction was killing him.”
WHAT STAFF SAY
One employee polled by Best-rehabs.com to date gave VOA a positive review. Employee D.K. rated the facility three out of five stars in staff’s level of experience and five stars in client and staff’s level of loyalty. He wrote: “They do their best to put patients in and out-care treatment or sober living facility,” but added the facility was “understaffed.”
On GlassDoor, 11 reviewers rated the facility an average 3.3 out of five stars, and, on Indeed, 11 reviewers to date rated the facility an average 4.1 out of five stars. Staff, board members, and other reviewers offered glowing praise of the facility. One volunteer wrote: “Able to help people that have special needs is a wonderful experience. Patients’ smiles are caring and unique.”
FINANCING
No information regarding cost or financial assistance is currently available on the facility’s website or elsewhere. VOA does accept donations, and it is likely that those proceeds help cover the costs of treatment.