Rushford is a renowned organization that provides essential medical and psychological assistance to numerous individuals, including children, adults, and families, on a yearly basis. For over three decades, our organization has remained dedicated to delivering top-tier behavioral healthcare services to those in need. We have established partnerships with esteemed universities such as Yale, Dartmouth, and the University of Connecticut to conduct research studies and other initiatives aimed at improving treatment outcomes for individuals struggling with mental health and addiction disorders.
One aspect that sets Rushford apart from many other addiction programs is our licensing by the State of Connecticut and accreditation by the Joint Commission. These credentials require us to continually strive for improvement in our performance, elevate the level of care provided to our clients, and consistently demonstrate accountability in our service delivery.
ABOUT RUSHFORD AT MIDDLETOWN
Located in a historically significant former inn along the Connecticut River, just 20 minutes south of Hartford, Rushford at Middletown operates as a substance abuse treatment center catering to adults. As part of the esteemed Hartford HealthCare network, this facility offers comprehensive programs including inpatient residential, partial hospitalization (PHP), and intensive outpatient (IOP) programs.
TREATMENT & ASSESSMENT
According to the facility’s website, Rushford’s 42-bed residential treatment center offers round-the-clock support from highly-trained healthcare professionals. In addition to attending on- and off-site 12-step meetings, clients enrolled in Rushford’s gender-specific treatment engage in one-on-one counseling, group therapy, and family therapy. Prior to completing their program, clients receive valuable continuing care and discharge plans to ensure long-term success.
The facility also operates an intermediate residential treatment program (halfway house) designed specifically for individuals transitioning back into the workforce. The PHP track, an alternative to inpatient care, offers adults access to more intensive treatment compared to traditional outpatient programs.
STAFF CREDENTIALS
The center’s website highlights the presence of several medical doctors within Hartford HealthCare’s leadership team.
ACCOMMODATIONS & AMENITIES
While the facility does not provide information about its living arrangements and related offerings, it is worth noting that Rushford at Middletown can accommodate up to 42 individuals. A survey conducted by Best-rehabs.com reveals that 19 respondents rated the facility’s accommodations above average with a score of 3.5 out of five stars.
WHAT ALUMNI SAY
Feedback from over 14 alumni polled by Best-rehabs.com at the time of this writing varies. Positive reviews appreciate the exceptional counselors and doctors, as well as the welcoming treatment environment. One anonymous reviewer mentioned feeling well taken care of, having their family included, and being heard without judgment. Another alum named Melissa appreciated that some of the nurses were in recovery themselves. A third alumni referred to Rushford at Middletown as a “great clean place with many options for aftercare.”
Negative reviews, on the other hand, describe the facility as poorly run, with disapproving comments about the building’s old age and poor condition. Dissatisfied clients reported incidents of unapologetic and rude staff members. Despite mentioning the acquisition of coping skills, one former client named Benjamin felt overwhelmed due to the program being run by the state. C.P., another dissatisfied reviewer, described the experience as a waste of time and money.
WHAT FRIENDS & FAMILY SAY
Similar to the alumni reviews, feedback from loved ones is mixed, with four respondents expressing positive experiences and four sharing negative ones. When asked if they would recommend the treatment center, seven loved ones gave an average rating of 3.57 out of five stars, and they awarded the staff’s level of training and experience with 3.85 stars. However, holistic offerings received the lowest score of 2.5 stars. Some loved ones who rated positively mentioned high staff turnover and outdated treatment modalities. Another anonymous reviewer, a sibling of an alum, criticized the facility’s poorly trained staff and the premature discharge of their brother, which was a result of insurance limitations. Another respondent complained about the lack of opportunities for family engagement.
WHAT STAFF SAY
Similar to the alumni and loved ones, the two staff members surveyed by Best-rehabs.com at the time of this writing provided mixed feedback. A former management professional expressed concerns about the facility’s admission and discharge criteria, individualized treatment plans, and aftercare planning. According to her, there is a lack of consistency in the criteria used for admission and discharge. The former administrative professional, though not having worked at the facility for over seven years, praised the staff’s compassion while noting that the facility experienced high turnover.
FINANCING
Rushford at Middletown accepts private insurance plans and provides financial assistance, including free and discounted care, for uninsured and under-insured individuals.