Rushford provides life-saving and life-changing treatment to thousands of children, adults and families each year. For more than three decades, our organization has been committed to delivering high quality behavioral healthcare services to those in need. We have collaborated with some of the nation’s top universities including Yale, Darmouth and the University of Connecticut on research studies and other initiatives designed to improve treatment outcomes for individuals with mental health and addiction disorders.
Unlike many other addiction programs, Rushford is licensed by the State of Connecticut and accredited by the Joint Commission. To maintain our licensing and accreditation, we must always be striving to improve our performance, to raise the level of care we provide to our clients and to demonstrate accountability in the delivery of services.
ABOUT RUSHFORD AT MIDDLETOWN
Located in a historic former inn alongside the Connecticut River about 20 minutes south of Hartford, Rushford at Middletown is a substance abuse treatment center for adults. Operated by the Hartford HealthCare network, this facility offers inpatient residential, partial hospitalization (PHP), and intensive (IOP) outpatient programs.
TREATMENT & ASSESSMENT
According to the facility’s website, Rushford’s 42-bed residential treatment center features around-the-clock support from trained health professionals.
In addition to attending on- and off-site 12-step meetings, clients enrolled in Rushford’s gender-specific treatment take part in one-on-one counseling and group and family therapy. Prior to leaving, clients benefit from additional
Featuring similar treatment services, a more intermediate residential treatment program (halfway house) works specifically for those transitioning back into the workforce. In the PHP track, designed as an alternative to inpatient care, adults have access to treatment more intensive than that of a traditional outpatient program.
The center’s website notes Hartford HealthCare is led by an executive team that includes several medical doctors.
ACCOMMODATIONS & AMENITIES
There is currently no information provided by the facility regarding its living arrangements and related offerings though the treatment center has 42 beds. The 19 individuals polled by Best-rehabs.com on the matter gave the facility an above-average rating of 3.5 out of five stars for its accommodations.
WHAT ALUMNI SAY
The more than 14 alumni polled by Best-rehabs.com at the time of this writing provided mixed feedback.
On the positive end, alumni applauded the great counselors and doctors as well as the welcoming treatment environment. “I was well taken care of, family was included and I got to be heard with judgement,” an anonymous reviewer wrote.
Melissa, who came here solely to detox, appreciated that some of the nurses were also in recovery themselves, while a third alum referred to Rushford at Middletown as a “great clean place with many options for aftercare.”
Still, complaints abound. Together, the alumni who left negative reviews described a “poorly” run facility (one found the building itself “old” and in “not great condition”) with a staff that were “unapologetic and rude.” Though he admitted to having gained some coping skills, former client Benjamin felt the facility “overwhelmed due to the fact it was a state run program.” C.P., another dissatisfied reviewer, added that it was a waste of time and money.
WHAT FRIENDS & FAMILY SAY
Like alumni, reviews by loved ones were equally split; four shared positive interactions with the facility, and four had negative experiences.
Of those polled on the matter, seven loved ones shared average ratings of 3.57 out of five stars when asked if they would recommend the treatment center, and 3.85 stars for the staff’s level of training and experience. The seven loved ones polled gave the center’s holistic offerings the worst score of 2.5 stars.
Despite positive ratings, loved ones reported targeted complaints. Lynn, for example, told of high staff turnover and outdated treatment modalities. Another reviewer, an anonymous sibling of an alum, wrote “staff was not well-trained” and that the facility “discharged my brother too soon,” the latter difficulty apparently arising from the insurance company’s unwillingness to pay.
A third anonymous Best-rehabs.com survey respondent reported a lack of opportunities to connect with families, a criticism backed up by the anonymous sibling who called the family group night “interesting and fun,” but noted: “Would have liked to see more family engagement opportunities.”
WHAT STAFF SAY
As with alumni and loved ones, the two staff members surveyed by Best-rehabs.com a the time of this writing shared mixed experiences.
A former management professional, expressed concern over how the facility uses admission and discharge criteria, as well as the individualized treatment plans, and aftercare planning. “They have a lack of consistency used for admission and discharge criteria,” she explained.
And while they claimed to “have not worked there in over 7 years,” a former administrative professional called the staff compassionate, but also felt the facility suffered from high turnover rates.
According to the center’s website, Rushford at Middletown accepts private insurance plans and offers financial assistance, including some free and discounted care, for the uninsured and under-insured.