Rushford at Middletown

Rushford at Middletown Middletown Connecticut

Rushford is a renowned organization that provides essential medical and psychological assistance to numerous individuals, including children, adults, and families, on a yearly basis. For over three decades, our organization has remained dedicated to delivering top-tier behavioral healthcare services to those in need. We have established partnerships with esteemed universities such as Yale, Dartmouth, and the University of Connecticut to conduct research studies and other initiatives aimed at improving treatment outcomes for individuals struggling with mental health and addiction disorders.

One aspect that sets Rushford apart from many other addiction programs is our licensing by the State of Connecticut and accreditation by the Joint Commission. These credentials require us to continually strive for improvement in our performance, elevate the level of care provided to our clients, and consistently demonstrate accountability in our service delivery.

ABOUT RUSHFORD AT MIDDLETOWN

Located in a historically significant former inn along the Connecticut River, just 20 minutes south of Hartford, Rushford at Middletown operates as a substance abuse treatment center catering to adults. As part of the esteemed Hartford HealthCare network, this facility offers comprehensive programs including inpatient residential, partial hospitalization (PHP), and intensive outpatient (IOP) programs.

TREATMENT & ASSESSMENT

According to the facility’s website, Rushford’s 42-bed residential treatment center offers round-the-clock support from highly-trained healthcare professionals. In addition to attending on- and off-site 12-step meetings, clients enrolled in Rushford’s gender-specific treatment engage in one-on-one counseling, group therapy, and family therapy. Prior to completing their program, clients receive valuable continuing care and discharge plans to ensure long-term success.

The facility also operates an intermediate residential treatment program (halfway house) designed specifically for individuals transitioning back into the workforce. The PHP track, an alternative to inpatient care, offers adults access to more intensive treatment compared to traditional outpatient programs.

STAFF CREDENTIALS

The center’s website highlights the presence of several medical doctors within Hartford HealthCare’s leadership team.

ACCOMMODATIONS & AMENITIES

While the facility does not provide information about its living arrangements and related offerings, it is worth noting that Rushford at Middletown can accommodate up to 42 individuals. A survey conducted by Best-rehabs.com reveals that 19 respondents rated the facility’s accommodations above average with a score of 3.5 out of five stars.

WHAT ALUMNI SAY

Feedback from over 14 alumni polled by Best-rehabs.com at the time of this writing varies. Positive reviews appreciate the exceptional counselors and doctors, as well as the welcoming treatment environment. One anonymous reviewer mentioned feeling well taken care of, having their family included, and being heard without judgment. Another alum named Melissa appreciated that some of the nurses were in recovery themselves. A third alumni referred to Rushford at Middletown as a “great clean place with many options for aftercare.”

Negative reviews, on the other hand, describe the facility as poorly run, with disapproving comments about the building’s old age and poor condition. Dissatisfied clients reported incidents of unapologetic and rude staff members. Despite mentioning the acquisition of coping skills, one former client named Benjamin felt overwhelmed due to the program being run by the state. C.P., another dissatisfied reviewer, described the experience as a waste of time and money.

WHAT FRIENDS & FAMILY SAY

Similar to the alumni reviews, feedback from loved ones is mixed, with four respondents expressing positive experiences and four sharing negative ones. When asked if they would recommend the treatment center, seven loved ones gave an average rating of 3.57 out of five stars, and they awarded the staff’s level of training and experience with 3.85 stars. However, holistic offerings received the lowest score of 2.5 stars. Some loved ones who rated positively mentioned high staff turnover and outdated treatment modalities. Another anonymous reviewer, a sibling of an alum, criticized the facility’s poorly trained staff and the premature discharge of their brother, which was a result of insurance limitations. Another respondent complained about the lack of opportunities for family engagement.

WHAT STAFF SAY

Similar to the alumni and loved ones, the two staff members surveyed by Best-rehabs.com at the time of this writing provided mixed feedback. A former management professional expressed concerns about the facility’s admission and discharge criteria, individualized treatment plans, and aftercare planning. According to her, there is a lack of consistency in the criteria used for admission and discharge. The former administrative professional, though not having worked at the facility for over seven years, praised the staff’s compassion while noting that the facility experienced high turnover.

FINANCING

Rushford at Middletown accepts private insurance plans and provides financial assistance, including free and discounted care, for uninsured and under-insured individuals.

Rushford at Middletown Reviews

IM JUST WANT SAID THANK ALL YOU BOB, ASHLEY ,ROOT AND THE OTHER THERAPEUTICS PEOPLE THANKS FOR MAKE ME FEEL BETTER AND HOW MUCH IS LEAVE IT THE LIFE SOBER I MISS YOU GUYS AND THE PEOPLE FOR THE 3 FLOOR FRACISCO KEEP GOING TO FORWARD BODY AND THAT LIFE WHIT BOB MY FRIEND IM STILL STRONG AND SOBER AND IM GOING TO FORWARD NO MATTER WHAT HAPPENED JESUS CHRIST MY BEST FRIEND HOW LOVE ALL YOU GUYS GRACIAS FAMILY ,I DON'T CARE ABOUT WHO IS NEGATIVE AND DON'T OPEN THE TO STAY STRONG I DO AND I TAKE IT PIECE THE ANY ONE WHO IS POSITIVE
Rushford at middletown did help with my treatment. But ,because I have private insurance I was discharged too soon, after only 16 days. I have mixed feeling on their program and staff. They seem to be in constant state of change . A lot of program and staff changes. I got more help from the other in-patient residents than I got from staff.
Intake took a while but the people doing the intake were very kind and respectful. Once in the unit I had no orientation my room mate had to show me where everything was. I had little to no contact with the techs behind the desk. The nursing staff was wonderful especially. I do believe they are concerned about your medical detox. The food was great and the kitchen made me feel instantly better with her positive attitude. Heres the downside place is filthy, bathroom near our room literally had no toilet paper or paper towels for 2 days. Bugs crawling around the floor in my room. When we told the tech she said she had to put a work order in?????? For toilet paper? GROSS. I did absolutely nothing in 5 days except watch movies that the guys picked out, read my book and slept. No meetings, no groups nothing! I was looking for the Mariott or anything but basic amenities should be available considering what Is charged per day which I believe is in the thousands. When I was discharged they gave me everything that was locked up except my prescribed medication. All in all the people were decent and I am currently sober and feel better.
very hands on seeking to identify the root of the addiction vs overall addition treatment. Dedication.
Very basic. Not enough personal counseling. Local. lack of long-term care and career training.