ABOUT CITRUS HEALTH NETWORK, INC.
Located in Hialeah, Fla., Citrus Health Network has provided behavioral and mental health programming for adults, children, and families since 1979. As part of its offering, the nonprofit delivers a continuum of treatment services for adults struggling with substance abuse and co-occurring disorders, including crisis stabilization, residential programming, and outpatient (OP) care. Housing services are available for individuals with disabilities and clients struggling with both mental illness and homelessness.
TREATMENT & ASSESSMENT
According to Citrus Health Network’s website, all clients begin treatment with an intake assessment, the findings of which help determine the most appropriate course of treatment. Clients who are in crisis and require immediate medical attention are referred to the organization’s 24-hour crisis stabilization unit.
Once stabilized, clients who are in need of intensive treatment in a structured setting are typically referred to the center’s residential program. While undergoing inpatient treatment, clients are provided with case management services to ensure they receive ongoing support following discharge. The center’s OP program may be used as a step-down or stand-alone treatment. Outpatient clients undergo ongoing assessments and participate in individual, group, and family therapy. The facility also offers medication management, as needed.
STAFF CREDENTIALS
According to its website, Citrus Health Network employs more than 100 licensed mental health practitioners as part of its 800-member staff.
ACCOMMODATIONS & AMENITIES
There is currently no information provided by Citrus Health Network regarding its living arrangements and related offerings. The one individual polled by Best-rehabs.com at the time of this writing gave the facility’s accommodations and amenities a rating of four out of five stars.
WHAT ALUMNI SAY
Best-rehabs.com has not yet received any reviews from this facility’s alumni; however, reviews submitted to secondary review sites are predominantly negative. On Yellowpages.com, five reviewers (a mix of alumni and clients’ loved ones) provided an average rating of one out of five stars.1 Most reviewers’ complaints were related to the facility’s staff, who were characterized as “hostile,” “incompetent,” and “uncaring.” “Do not care at all about the patient’s well-being. Formal letters get ignored, rudeness on the phone, and no help at all,” Pat wrote in a representative review.
Natalie, the one alum to submit a review to Yelp, provided a rating of four out of five stars.2 While she experienced a long wait during her first visit, she was pleased with subsequent visits. “The employees have consistently been very nice, the doctors wonderful, and my treatment effective,” she wrote.
WHAT FRIENDS & FAMILY SAY
When asked how likely they were to recommend Citrus Health Network to others, the one loved one polled by Best-rehabs.com at the time of this writing provided a rating of four out of five stars. The anonymous respondent also gave the center’s treatment effectiveness, the facility’s accommodations and amenities, and its treatment for co-occurring disorders four-star ratings, highlighting “psychological support” as a strength of the facility. They awarded five-star ratings to the program’s holistic options, its exercise and leisure options, and its family participation. “It is a good idea to visit this facility,” they wrote.
Review commentary submitted to Yelp and YellowPages.com painted a very different picture. Sandra, a Yelp reviewer, felt that medical documents were not handled accordingly, and Lucy, a YellowPages.com reviewer, shared similar concerns. “They all seem lost and give you the wrong information,” she wrote.
WHAT STAFF SAY
Best-rehabs.com has not yet received any reviews from this facility’s staff; however, 24 reviewers on Indeed provided Citrus Health Network with an average rating of 3.7 out of five stars.3 In general, reviewers found the work to be rewarding, but stressful and difficult at times. “I enjoyed my time at Citrus. Great and hard working coworkers. The most difficult part was keeping clients engaged in services. The most enjoyable part was being able to help people,” one anonymous reviewer wrote in a representative review.
FINANCING
According to the center’s website, Citrus Health Network accepts Medicaid, Medicare, and private insurance plans, including those from Coventry, Neighborhood Health, and United. Individuals who are uninsured or underinsured may be offered discounted fees based on a sliding fee scale.