ABOUT WEST FLORIDA HOSPITAL – THE PAVILION
Located in Pensacola, Fla., on the campus of West Florida Hospital, the Pavilion is a full-service psychiatric hospital for adults. Clients must be 18 and older and have a primary behavioral health diagnosis to be admitted. The facility offers both residential treatment and outpatient programs.
TREATMENT & ASSESSMENT
Each client receives a comprehensive assessment upon admission, including a nursing assessment, a history and physical examination, a psychiatric evaluation, and a psychosocial evaluation.
Treatment at the Pavilion utilizes evidence-based practices designed to teach clients how to manage their behavioral issues and take control of their lives. Modalities includes medication management, group therapy, individual counseling, pastoral services, and educational groups, as well as experiential activities such as pet, music, and dance therapy. Support and educational groups are offered for loved ones.
Clients receive, which may include involvement in of the facility’s outpatient programs. The Pavilion offers both a partial hospitalization program (PHP) and an intensive outpatient program (IOP).
The treatment team includes physicians, psychiatrists, a psychologist and licensed therapists.
ACCOMMODATIONS & AMENITIES
The 73-bed facility appears to be a straightforward psychiatric hospital. While it’s physically connected to West Florida Hospital, the Pavilion is its own separate treatment facility specifically designed for treating mental illness.
WHAT ALUMNI SAY
While Best-rehabs.com has not yet received any reviews from this facility’s alumni, the Pavilion received an average rating of 2.8 out of five stars on Google based on five reviews at the time of this writing. Comments were mostly negative: Danielle described staff as rude and unprofessional and Kimberly wrote: “Mostly all you do is watch TV or lay in your bed, staring at the ceiling. Not helpful for mentally ill / drug addicted folk.” Kimberly, on the other hand, offered a positive comment, noting: “The group discussions are interesting and the nurses are 8/10 awesome.”
The Pavilion has also received ratings of one out of five stars from a Facebook and HealthGrove reviewer to date. Alum Mickie wrote to HealthGrove that, while he had a pleasant experience through the program, when he relapsed and tried to schedule a follow-up appointment he received negative treatment from staff.
WHAT FRIENDS & FAMILY SAY
The Pavilion received mostly positive feedback from the two loved one surveyed by Best-rehabs.com at the time of this writing. Both awarded the hospital five stars for treatment effectiveness, and S.S. wrote that one of the facility’s strengths was its concentration on special disorders. The other alum, who participated anonymously, wrote that while the food wasn’t very good, the staff was “very nice and they were helpful.”
WHAT STAFF SAY
One of the Pavilion’s staff members was surveyed by Best-rehabs.com at the time of this writing and gave the facility positive feedback, including perfect five-star ratings for the hospital’s overall quality of client treatment and its overall quality of executive management and leadership. “Good staff and good activity schedule,” the staffer wrote.
The Pavilion accepts Tri-Care, Medicare, and private health insurance. According the, the Pavilion also accepts Medicaid and bases fees on a sliding scale.
Updated April 2017