ABOUT THE DOREEN E. CHAPMAN CENTER OF NORTHSHORE UNIVERSITY HEALTHSYSTEM
An affiliate of the University of Chicago Pritzker School of Medicine, NorthShore University HealthSystem operates four hospitals in the Chicago metropolitan area. The Doreen E. Chapman Center, located at the Evanston Hospital 20 miles north of downtown Chicago, offers outpatient services for adults faced with substance abuse issues, co-occurring psychiatric disorders, or chronic pain. Medical detox can be coordinated at the adjacent hospital.
TREATMENT & ASSESSMENT
Beginning with a diagnostic assessment, treatment at the Chapman Center is based on the latest behavioral health and addiction research. Program options include a partial hospitalization (PHP) track that meets five days a week, offering clients daily withdrawal management and monitoring. For those seeking a less restrictive treatment setting, there’s an intensive outpatient (IOP) track that meets nine to 15 hours a week. A family program provides interested loved ones opportunities for both private and multi-family counseling sessions.
Regardless of program type, all treatment plans include relapse prevention planning, referrals to continuing care groups, and coordination with outpatient providers and Employee Assistance Professionals (EAPs).
STAFF CREDENTIALS
Led by a board-certified addictions psychiatrist, The Chapman Center staffs a multidisciplinary team of nurses, counselors, social workers, and recreational therapists.
ACCOMMODATIONS & AMENITIES
There is currently no information provided by the facility regarding its living arrangements and related offerings, though the five survey respondents polled by Best-rehabs.com to date shared an average rating of 4.2 stars out of five for the facility’s accommodations.
WHAT ALUMNI SAY
Though limited to two alumni, feedback is positive. Both reviewers found the staff “compassionate” and supportive, but each considered the facility weaker in it holistic programming. “I would have liked if they offered more holistic options,” an anonymous alum wrote. “However, it was overall a great facility.”
Third-party review sites yield no alumni reviews of The Doreen E. Chapman Center in particular – but reviews of the Evanston Hospital in general are favorable. On Facebook, the hospital has a 4.3-star average rating based on 275 reviews, and on Google it has 3.9 stars based on 51 reviews.[1] “Always excellent care,” Google reviewer Arla wrote.[2] “When something isn’t working, they make changes for the better.”
WHAT FRIENDS & FAMILY SAY
Like alumni, loved ones reporting to Best-rehabs.com applauded the facility’s “caring and compassionate” staff. “The openness, education and experience of the staff was excellent,” one wrote. Though this reviewer held that “family meeting times” were a weakness, another anonymous survey respondent “loved the fact they include family to help you succeed with your goals.”
But one individual, who reviewed The Chapman Center on HealthGrove, was dissatisfied with the treatment her loved one received, noting in particular the lack of male staff. “This program was hugely disappointing and did more harm than good,” she maintained. “The entire program is built on guilt and is very damaging to patient’s self-esteem. The staff is all female so there is no male influence at all…tends to be very patronizing.”
FINANCING
Per the brochure on its webpage, The Chapman Center accepts private insurance, managed-care plans, and self-payment. Financial assistance may be available in the form of sliding-scale fees.
Updated April 2017
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