ABOUT ADVENTIST HEALTHCARE BEHAVIORAL HEALTH & WELLNESS SERVICES – ROCKVILLE
Adventist HealthCare Behavioral Health & Wellness Services provides acute inpatient, partial hospitalization, intensive outpatient, and standard outpatient treatment to adults and adolescents struggling with substance use and mental health disorders. The main facility for addiction rehabilitation is located in Rockville and was previously known as Potomac Ridge Behavioral Health. Detoxification support and dual diagnosis treatment are a larger focus of the agency’s Takoma Park hospital. Adventist HealthCare is a faith-based organization, which operates more than two dozen specialized and urgent care facilities in Maryland.
TREATMENT & ASSESSMENT
Referrals to Adventist HealthCare Behavioral Health & Wellness Services in Rockville are accepted from an array of institutions and health care providers as well as individuals themselves.
Upon admission, clients undergo an initial psychiatric and behavioral assessment to guide clinicians in forming an individualized plan of care.
Rockville’s inpatient program focuses on psychiatric and behavioral health stabilization. Specialized treatment for co-occurring substance use and mental health disorders is available in the facility’s Seneca Unit, while such primary conditions as depression and schizophrenia are treated in separate units.
Adventist chemical dependency and addiction treatment programming involves a combination of psychotherapy, education, holistic care, medication management, and an introduction to the 12-step model of recovery. Individual treatment plans draw from an array of modalities, which include nutritional counseling, cognitive behavioral therapy, spiritual care, life skills training, and expressive therapies such as art and movement. Family counseling and educational sessions for loved ones and caregivers are available at this and less intensive levels of treatment.
Once a patient is stabilized through inpatient care, the facility typically encourages transition to a partial hospitalization (PHP) full-day program or an intensive outpatient program (IOP). Both programs incorporate many of the same therapeutic practices offered through inpatient treatment. Adolescent services are available through the PHP and standard outpatient tracks. IOP clients, meeting three times per week, have access to a weekly psychiatric consultation.
Alcoholics and Narcotics Anonymous meetings are held on-site.
STAFF CREDENTIALS
Accredited by the Joint Commission, Adventist HealthCare Behavioral Health & Wellness Services employs a multidisciplinary team of board-certified psychiatrists, child and adolescent psychologists, psychiatric nurses, clinical therapists, substance abuse and mental health counselors, social workers, case managers, and chaplains. Staff psychiatrists are affiliated with Georgetown University Hospital.
ACCOMMODATIONS & AMENITIES
The Rockville hospital accommodates approximately 80 adult and 80 adolescent inpatient clients. At the same Adventist HealthCare Behavioral Health & Wellness Services, adolescent full-day PHP program have access to agency-provided transportation, and the facility is accessible by public transportation. The secure adolescent unit features a gym and outdoor courtyard.
WHAT ALUMNI SAY
Best-rehabs.com has yet to receive feedback from any former clients of Adventist Healthcare Behavioral Health & Wellness Services in Rockville. However, a total of 34 alumni reviews on Google and Yelp reveal negative trends in opinions of the facility. All five Yelp reviewers granted one- out of five-star ratings,[1] while the average on Google, including input from 29 alumni and five parents, was 2.2 out of five stars. None specifically referenced substance abuse treatment.
Dominant complaints centered on disorganization, poor communication, and unprofessional or inattentive staff. Accommodations also received negative reviews, focused on meals and the facility’s cleanliness and upkeep. On Google, additional areas of weakness cited were unhelpful group sessions and over-reliance on medication. Nevertheless, four alumni offered positive opinions, awarding five-star ratings and citing most areas of common criticism in favorable terms, including professionalism, caring and knowledgeable staff, and highly effective treatment.[2]
WHAT FRIENDS & FAMILY SAY
The sole loved one polled by Best-rehabs.com to date reported a satisfying experience with the adolescent treatment program. In survey responses, the reviewer gave ratings of three or four stars for each of 15 metrics measured.
They indicated their likelihood to recommend the facility to others and the overall effectiveness of treatment were strong. Three-star ratings of three aspects of the Rockville program revealed a sense of limited flexibility in treatment: options in counseling approaches, holistic therapeutic options, and exercise and leisure activities. The reviewer also cited food as a weakness, a concern reflected in both alumni and parent comments on Google. On the other hand, the staff’s level of experience and training and opportunities for family participation fared better, with four-star ratings.
Five Google reviews submitted by parents of alumni were all critical, citing in particular medication management issues and unsatisfactory outcomes.
WHAT STAFF SAY
By contrast, 15 Indeed reviews provided more mixed perspectives. Over one-third of reviews reflected the staff’s commitment to doing valuable work serving clients at the Rockville Adventist facility. Two cited problems with under-staffing and five described a high-stress or, some in more neutral terms, fast-paced environment.[3]
Two employees also mentioned the faith-based nature of the institution, an element not discussed in detail on the Adventist HealthCare Behavioral Health & Wellness Services website.
FINANCING
The facility accepts coverage from most insurance plans, including Medicare and Medicaid. A payment schedule can be arranged for private pay.
[1] https://www.yelp.com/biz/adventist-healthcare-behavioral-health-and-wellness-services-rockville-2
[2] https://goo.gl/jYxdQM
[3] https://www.indeed.com/cmp/Adventist-Behavioral-Health/reviews?fcountry=US&floc=Rockville%2C+MD