ABOUT PHOENIX HEALTH PROGRAMS, INC.
Located in Columbia, Mo., Phoenix Health Programs, Inc. is one of 181 (68.6 percent) state-wide nonprofit substance abuse treatment centers. Residential treatment is available for adult men only, while outpatient treatment is available for men and women. Additionally, the center is one of just 44 (16.7 percent) in Missouri to offer outpatient, adolescent programming. Medically supervised detox is not available on-site.
TREATMENT & ASSESSMENT
Treatment starts with an assessment to determine the appropriate level of treatment. Treatment is individualized based on the client.
Residential treatment can last anywhere from one to four weeks, depending on the client’s needs. Each week includes 50 hours of programming. Treatment involves individual and group therapy, as well as meditation, educational classes, and recreational therapy. Alcoholics Anonymous (AA), Narcotics Anonymous (NA), and Cocaine Anonymous (CA) meetings are available on-site. Specialized process groups are available on a wide range of topics, including a group for trauma and co-occurring disorders.
Outpatient treatment includes individual counseling and small educational and therapy groups with six to eight members. Process groups include gender-specific, veterans, and trauma process groups. An intensive outpatient (IOP) program is available for clients who need extra support. It is available in either a daytime or evening track.
Continuing treatment options are available for three to six months after the completion of a treatment program to ensure continued sobriety and support.
The Phoenix House is a part of the Substance Abuse Traffic Offenders Program (SATOP), where assessments and treatment options are available. Additionally, a special Freedom from Smoking® program helps clients to quit smoking tobacco products.
STAFF CREDENTIALS
The treatment team includes counselors, dietitians, and other behavioral health professionals. Both alumni polled gave the facility’s counseling options and the staff’s level of experience five out of five stars.
ACCOMMODATIONS & AMENITIES
Clients live in private or double occupancy rooms with furniture and twin beds. The two alumni to provide feedback to Best-rehabs.com to date both gave accommodations five out of five stars.
WHAT ALUMNI SAY
At the time of this writing, two alumni have provided feedback for the Phoenix House to Best-rehabs.com, and it was mostly positive. The alumni provided four- and five-star ratings for the program’s treatment effectiveness, accommodations and amenities, meals and nutrition, exercise and leisure opportunities, family participation, facility cleanliness, and affordability. Both alumni would strongly recommend the treatment program to others that need it.
One of these two alum praised the continuing care options and wrote, “They help with rebuilding a new life. Helping with housing finding employment long term monitoring. Not giving up when you have a slip.” The other alum noted special appreciation for the staff, writing, “Amazing staff who cares about each individual’s program. Family like atmosphere.”
On its Facebook, which the facility can manage, Phoenix Health Programs earned 4.6 out of five stars from 14 reviews.[1] Many alumni on this site praised the staff and the program itself as well. In a representative review, alum Mary remarked, “The counselors and all the people there helped me pick up the pieces of my life that were so damaged from alcohol abuse. They taught me how to go about finding my right path in life, how to handle and work through the trauma I have endured.”
Reviews on Google are more mediocre, with four individuals giving a 2.5-star average.[2] One reviewer felt that the staff “truly wants to help you” while another thought, “some staff seems under qualified.” Another two-star reviewer left no comments and the fourth reviewer, who gave one star, particularly criticized the SATOP program. “I would chose a different program if you need to do SATOP,” this individual warned, “Otherwise you might end up having to pay more than necessary for your class.”
WHAT FRIENDS & FAMILY SAY
To date, one loved one provided feedback about the Phoenix House to Best-rehabs.com. The feedback was mixed. The loved one provided four out of five star ratings or higher for its accommodations, exercise and leisure options, and the experienced staff.
The loved one gave only two out of five stars for treatment effectiveness. “He does not have insurance and family was not able to pay-he was admitted free,” the loved one wrote, despite giving treatment affordability five stars. This individual felt neutral when polled if the facility is equipped to treat co-occurring disorders, and gave slightly above average ratings to the facility’s admission and discharge procedures: “Admission was easy, I feel he got good counseling while inpatient but the follow up was not very well coordinated (e.g., often scheduled at times he would be working/looking for work.”
FINANCING
According to the facility’s website, the facility accepts private health insurance, including plans from Blue Cross Blue Shield, Cigna, and Humana, as well as Medicaid. Self-payment is also available.
[1]
[2]