Turquoise Lodge Hospital

Turquoise Lodge Hospital

ABOUT TURQUOISE LODGE HOSPITAL

Turquoise Lodge Hospital has been treating adult residents of New Mexico struggling with alcohol and drug addiction since 1952. Opening a new facility in 2007, it is currently located in Albuquerque and offers intensive, inpatient treatment for substance abuse and co-occurring mental health disorders. Medically supervised detox services are offered on-site. Priority admissions are given to pregnant women and parents with pending child custody issues.

TREATMENT & ASSESSMENT

Prospective clients must call Turquoise Lodge Hospital to request treatment. In one to three business days, applicants are called back for a phone assessment, then are informed whether they qualify for admittance and how long of a waiting period there is. Loved ones may not call to enroll anyone on their behalf.

According to the facility’s website, the rehab adheres to a multidisciplinary, evidence-based approach to address the physical, emotional, and spiritual needs for successful recovery. The average length of residential care is 18 to 21 days, with a maximum of 30. The facility encourages participation in a community of peers and assists in the development of recovery skills.

During inpatient treatment, clients may adhere to a structured schedule of counseling sessions, educational classes, coping skills workshops, and therapeutic recreation. Dually diagnosed clients may also receive ongoing medication management and psychiatric assessments.

The facility uses a Community Unity philosophy to encourage Interpersonal Safety, Emotional Safety, Safety of Environment, and Physical Safety. Peer support services are encouraged.

STAFF CREDENTIALS

Turquoise Lodge Hospital’s clinical team is comprised of licensed medical, psychiatric, nursing, a dietitian, and counseling professionals trained in the field of substance abuse. Medical and nursing care is available 24 hours per day.

ACCOMMODATIONS & AMENITIES

Cigarette smoking is permitted in designated areas at designated times; however, Turquoise Lodge Hospital also offers nicotine cessation programming upon request. According to their website, cell phones and laptops are not permitted. The facility’s website notes that clients are fed well-balanced meals and may enjoy recreational activities such as yoga, walking, and playing outdoor games.

Photos on Turquoise Lodge Hospital’s website feature clinical rooms with two beds each, a cafeteria-style dining hall, as well as plenty of outdoor space with picnic tables, benches, and at least one basketball court.

WHAT ALUMNI SAY

Three alumni surveyed by Best-rehabs.com to date gave the facility mostly positive reviews. While Jennifer noted that Turquoise Lodge Hospital could use more staff, she rated the facility four out of five stars for its staff’s level of training and experience, as well as five stars for its family participation, its affordability, and connectivity/visitor policy. “It did wonders for my self image and self healing,” she wrote.

Additionally, Victor rated the facility five stars for its treatment effectiveness and was especially impressed with the rehab’s medical capabilities. “The facility provided on site medical care 24 hours a day. Medications were provided as needed. Overall a very good facility,” he wrote.

On Google to date, 11 reviewers rated Turquoise an average 3.1 out of five stars, with polarized responses.[1] Reviewers were split on the quality of treatment from staff. Many agreed that accommodations were lacking but that the facility was affordable.

In a representative review, five-star reviewer John cited “terrible” food, unbearably few smoke breaks, and “detached” staff. However, he summed up by noting “To those of you that need a rehab but can’t afford it, Turquoise Lodge is the way to go.”

WHAT FRIENDS & FAMILY SAY

The three loved ones polled by Best-rehabs.com to date gave Turquoise mostly positive reviews. Two loved ones rated the facility four and five out of five stars in cost worthiness and staff’s level of experience and training, and they both rated it a perfect five stars in affordability.

One anonymous family member described the medical team as a strength of the facility and noted that “they really help with physical withdrawal symptoms.” Another reviewer praised the facility not only for its treatment of her son but also the “caring and supportive” staff who “supported me as well as the mother of a son with an addiction.”

WHAT STAFF SAY

A single staff member polled by Best-rehabs.com to date also gave positive feedback about Turquoise. D.R. gave mostly four and five out of five stars for categories rated such as overall quality of care and experience of staff. They also indicated that staff was caring and supportive but noted that there was excess turn over.

On Glassdoor, one employee rated the facility two out of five stars.[2] Though the current employee wrote, ” A lot of staff care a lot about patients,” they criticized the relationship between employees and management as negative and strained.

FINANCING

According to the facility’s website, most insurance is accepted, and sliding scale fees are available to clients who qualify.

[1] GoogleReviews
[2] https://www.glassdoor.com/Reviews/Turquoise-Lodge-Hospital-Albuquerque-Reviews-EIIE1090960.0,24IL.25,36_IM17.htm

Reviews about Turquoise Lodge Hospital

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • I got what needed while there n then was just thrown into the world. Good cpundelors detox program.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • Great staff but no enough staff. It did wonders for my self image and self healing.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • The medical team was great but feels like a hospital setting. The food is good and they really help with physical withdrawal symptoms. The whole staff is warm and welcoming which helps a lot.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • there admissions procedures were fast and fair. you have to wait for a doctor to see you before they can give you medications to help with the detox part of the program leaving people sick for like 3 days till they see a doctor so most people leave before then unable to deal with the withdrawal symptoms. I just think they need to have a doctor there at least once a day to be able to be more successful in there goal to help addicts over come there addictions.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • Staff over all is caring and supportive. MY son entered treatment with support of staff and supported me as well as the mother of a son with an addiction. But there is a high staff turn over rate.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • It was so helpful.
  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
  • The facility provided on site medical care 24 hours a day. Medications were provided as needed. Overall a very good facility. Reasons for limited visitation and phone and internet were to keep outside influences away. Outpatient treatment program for 1 year once I left.