Located in Raleigh, North Carolina, Holy Hill has been providing quality mental health and substance abuse treatment for more than 35 years. The facility offers programs for adults, adolescents and children, and is committed to improving the quality of life for each and every client that walks through the door. Addiction treatment combines traditional group therapy with 12-Step facilitation and peer-to-peer support.
ABOUT HOLLY HILL HOSPITAL
Located four miles east of downtown Raleigh, N.C., Holly Hill is a behavioral health hospital that treats a range of mental health disorders, including substance abuse and dual diagnoses. It operates two locations: one for clients under the age of 17, and one for those 18 and older. Substance abuse programs (which are provided on the adult campus) consist of medically managed detox, a residential program, and outpatient care.
TREATMENT & ASSESSMENT
Holly Hill views addiction as a treatable medical illness. All programming is firmly rooted in the 12-Steps. Clients are admitted voluntarily, but a 72-hour notice is required for early discharge. Clients attend regular Narcotics Anonymous (NA) and Alcoholics Anonymous (AA) meetings.
Residential care is offered in the context of a traditional 28-day residential program that supplements 12-step work with individual and group therapy. The residential program also uses a strengths-based program called Treatment Trails. A partial hospitalization program (PHP) follows, which uses cognitive behavioral therapy (CBT) alongside contingency management, motivational interviewing, family participation, and 12-step work.
According to the facility’s website, the treatment team includes psychiatrists, physicians, registered nurses, mental health technicians, social workers, therapists, and recreation therapists. The 15 individuals polled on the staff’s level of training and experience at the time of this writing gave it an average rating of 3.27 out of five stars.
ACCOMMODATIONS & AMENITIES
Photos published on the facility’s website show comfortable but sparsely decorated bedrooms, an indoor basketball court, shared computers, and some outdoors seating. A playground is available at the children’s campus. The 14 reviewers polled on the facility’s cleanliness at the time of this writing gave it a 3.29 out of five-star average rating.
WHAT ALUMNI SAY
To date, eight alumni provided feedback for Holly Hill Hospital to Best-rehabs.com. Two of the reviews were positive, four were mixed, and two were negative.
Overall, the five alumni to provide feedback on additional metrics indicated a lack of holistic and exercise offerings, giving an average of 2.25 and 1.5 out of five stars, respectively.
The staff’s experience and training received an average of 3.4 out of five stars from five alumni polled. More than one client praised the facility’s staff. “The Dr., was one of the best therapists I have ever had… The therapists that ran our classes were excellent in getting everyone involved,” A.J.K. wrote. However, A.J.K. added that there were “a few bad eggs” — a conclusion echoed by several individuals, such as R.M. who wrote that nurses were “snappy and overworked.”
Some alumni wrote about dirty, run-down facilities. More seriously, Aiden told Best-rehabs.com: “I felt extremely unsafe in this hospital, being in the middle of several violent and dangerous fights. I was misdiagnosed while here and was treated as if I were incapable of feeling emotion.”
WHAT FRIENDS & FAMILY SAY
To date, 10 loved ones provided mixed feedback about the facility. The 10 individuals polled on a variety of treatment aspects at the time of this writing cumulatively gave the facility an average of 2.9 out of five stars for its family program, 3.3 out of five stars for its staff’s level of training and experience, and two out of five stars for its holistic options. When asked, on a scale from one to five, if they’d recommend the facility, the 10 individuals gave an average rating of 3.1.
Positive commentary described the facility as clean and well maintained, with an average of 3.33 out of five stars given for the facility’s cleanliness.
Some of the loved ones thought the facility staffed plenty of counselors. Though both some alumni and other loved ones disagreed, saying they felt the facility was understaffed. Loved ones gave the staff’s experience and training an average of 3.2 out of five stars.
Furthermore, more than one reviewer said they felt clients were discharged too early. “Do not keep long enough to really treat the problem. The one who was admitted was discharged too soon,” one anonymous individual wrote.
According to the facility’s website, it is a preferred provider for most health insurance companies, and accepts Medicare, and TriCare. The 15 individuals polled on the facility’s affordability at the time of this writing gave it an average rating of three out of five stars.
Updated April 2017