ABOUT COLEMAN PROFESSIONAL SERVICES
Headquartered in Kent County, Ohio, Coleman Professional Services offers a range of behavioral health services and rehab programs in eight counties throughout the state. Coleman’s addiction recovery services are available at offices in Allen, Auglaize, Hardin, Portage, Stark, Summit, and Trumbull Counties. These services consist of interventions, assessments, and housing assistance plus outpatient counseling, including medication-assisted treatment and ambulatory detox.
According to The Lima News in June 2016, at least some branches of Coleman Professional Services offer Suboxone programs.
TREATMENT & ASSESSMENT
According to the facility’s website, all treatment programs follow research-based protocols and modalities.
Coleman offers Screening, Brief Intervention, and Referral to Treatment (SBIRT) services, which aim to identify, reduce, and prevent chemical dependency by determining the correct level of treatment and referring clients accordingly.
Although Coleman doesn’t offer residential-based medical detox, the facility does provide medication-assisted treatment (MAT), meaning that those struggling with withdrawal symptoms can receive medications on an outpatient basis. These individuals also have access to medical supervision, counseling, case management services, and education, all designed to ease the withdrawal process.
Individual and group counseling form the backbone of Coleman’s addiction treatment services, and the facility’s website notes that individual sessions are always framed to move toward sustainable recovery. For those struggling with a co-occurring disorder, dedicated programming is available.
STAFF CREDENTIALS
According to the facility’s website, assessments are carried out by psychologists, and counseling is conducted by trained counselors, though their specific credentials are not given. The three alumni polled by Best-rehabs.com at the time of this writing gave the facility three- and four-star ratings, based off a five-point scale, for its staff level of training and experience.
WHAT ALUMNI SAY
The three alumni polled by Best-rehabs.com at the time of this writing gave the facility lukewarm to positive feedback. Each of these three gave ratings of four or five stars for the facility’s treatment of co-occurring disorders, counseling options, and cleanliness.
The lowest-rated aspect of treatment was the meals and nutrition, which received two three-star ratings and a single one-star rating. One reviewer called out the food as a weakness. The quality of holistic offerings was low-rated as well, receiving just two stars from the two alumni polled on this metric. Affordability additionally received only two stars from one alum, but four stars from the other surveyed in this category. The former client who gave affordability a low-rating, further commented, “Poor quality employees.”
On Google, a three-star average was generated by nine users to date.[1] Four of these reviewers gave just one star, leaving negative comments about the staff such as “Horrible program ran by horrible people” and “Rude. Condescending.” One of these one-star reviewers in particular indicated that they had been going to the facility for 19 years at the time of this writing but that “the quality of service I have come to expect is far below the simple standard of decent service.” The same reviewer went on to say, “I implore anyone with health care who has an alternative service available to seek it.” The users who gave higher ratings did not comment upon their reasons.
WHAT STAFF SAY
Though Best-rehabs.com has yet to receive feedback from staffers of this facility, secondary sites revealed mixed experiences. On Indeed, the center received an average rating of 3.9 out of five stars, based on 36 reviews.[2] Many reviewers praised the team and the opportunity to help people.“Cares and is there for not only for the patients but as well as there employees,” an anonymous former employee wrote.
Reviewers also enjoyed the experience they gained, though one reviewer, who gave four stars, wrote, “The social workers will do anything for their clients, while the other staff, nurses, support staff are more focused on what will benefit the agency.” They continued with, “There is an unbalanced atmosphere when it comes to the main focus.”
The 17 employees posting on Glassdoor at the time of this writing gave Coleman similar feedback as well as an average rating of 2.9 out of five stars.[3]
FINANCING
The facility’s website indicates that Medicaid, Medicare, and private insurance are accepted, along with self-payment.
[1] https://goo.gl/GueUXy
[2] https://www.indeed.com/cmp/Coleman-Professional-Services/reviews
[3] https://www.glassdoor.com/Reviews/Coleman-Professional-Services-Reviews-E811434.htm