ABOUT SERENITY LANE – EUGENE
The Eugene location of Serenity Lane is one of the nonprofit organization’s nine outpatient substance abuse treatment centers in Oregon and Washington. An intensive outpatient program built on 12-step concepts, with an emphasis on family involvement, is offered as well as DUII services. Serenity Lane, founded in 1973, also operates addiction counselor training and residential treatment programs in Coburg, north of Eugene. The Eugene center is located south of Amazon Creek in a mixed commercial and industrial neighborhood.
TREATMENT & ASSESSMENT
To receive treatment, individuals submit a screening assessment and must engage in a one- to two-hour interview to determine the correct course of treatment.
Clients in the intensive outpatient program (IOP) meet nine hours a week for 10 weeks, with morning and evening meeting times available. Treatment is rooted in the 12-Steps and involves individual and group counseling, educational sessions, and a weekly family session. Topics addressed include relapse prevention, grief and loss, skills development, PTSD, andlike depression and anxiety.
Midway through the program, each client develops an autobiographical reflection on how addiction has affected their life. After completing the IOP, clients may attend a weekly recovery support group for up to one year as a part of theincluded in the cost of primary treatment.
Drug testing may be required during treatment.
The treatment team includes certified alcohol and drug counselors.
WHAT ALUMNI SAY
At the time of this writing, Best-rehabs.com has received survey feedback from over a dozen former clients of Serenity Lane. Some alumni provided responses specific to the detox and residential services offered at the Coburg facility, while others referenced the Eugene clinic.
Reviews were overwhelmingly positive. Every alum polled would recommend the program to others, including one respondent who indicated that the rehab was not like what they had expected from the facility’s marketing materials and four who reported that they relapsed following treatment. The effectiveness of treatment received an average rating of 4.5 out of five stars based on 16 responses.
One former client noted that the 12-step approach was “not for everyone” and that there was “no additional approach available.” Another wrote: “This is a very good safe place UNLESS one has a benzo dependancy,” referencing problems experienced with detoxing from anti-anxiety prescription medications.
Alumni tended to characterize staff members as respectful, supportive, and helpful, giving an average rating of 4.5 out of five stars to the level of staff training and experience. All but one of a dozen asked whether the program was worth its cost responded positively.
Another facility feature receiving favorable reviews was the physical environment. Metrics measuring general accommodations, cleanliness, and maintenance received average ratings of more than four stars.
Two weaker areas in alumni opinions were the aftercare program, which one alum particularly criticized, and opportunities for family involvement in the rehab process. Eight respondents gave this metric an average of just 3.6 stars.
WHAT FRIENDS & FAMILY SAY
Feedback from nearly two dozen loved ones polled by Best-rehabs.com to date was mostly positive, but data indicated generally lower opinions than those of alumni. About one in five would not recommend the program, and two rated their likelihood to recommend just three out of five stars.
Loved ones found opportunities for family involvement adequate, based on an average rating of 3.3 out of five stars from 17 polled on the feature. Some commented that the program was helpful to their families.
Assessments of staff were mixed. Two characterized employees as disrespectful, although one of these also wrote: “Some staff are really good. They love recovery.” One expressed concerns about the level of staff training. Others identified the staff as a program strength, describing counselors as attentive, loving, and caring.
Two reviewers reported a need for more counseling or aftercare and another two reported that costs were too high.
WHAT STAFF SAY
The sole former employee surveyed by Best-rehabs.com offered several criticisms and would not recommend the program. They cited high costs, too much reliance on interns, and staff who were “out of touch with patient concerns.”
According to the facility’s website, most insurance plans are accepted, including Oregon’s state health plan. The cost of outpatient treatment is reported as “$4500 and up,” and some financial assistance is available for qualifying clients. Residential care is estimated between $12,000 to $50,000 for a 28-day program depending on specific factors.