ABOUT ROLLING HILLS HOSPITAL
Located on a tree-lined campus about 20 miles south of Nashville, Rolling Hills Hospital provides inpatient and outpatient treatment services for adults, as well as being one of the only treatment centers in the state offering services to adolescents who have received a primary psychiatric diagnosis. This center is amongst the treatment centers in Tennessee that have specifically-tailored programming for those struggling with co-occurring addiction disorders, as well. Medical detox services are available for adults.
TREATMENT & ASSESSMENT
The intake process begins with a mental health assessment conducted by a psychiatric nurse on-site. The facility offers separate inpatient programs for adolescents, adults struggling with a primary psychiatric condition or dual diagnosis treatment, and patients ages 50 and older.
The evidence-based modalities of cognitive behavioral and dialectical behavior therapies are used in combination with education, skills training and practice, recreational and art therapies, and medication management. Family involvement in the rehabilitation process is a priority according to the facility’s website. Electroconvulsive therapy is also available to treat depression.
Clients receiving dual diagnosis treatment are encouraged to participate in 12-step meetings. The co-occurring program specifically addresses such topics as biological and social aspects of behavioral health, loss and grief, defense mechanisms, and emotion management.
Outpatient options at Rolling Hills include a partial hospitalization program for adults, which meets about 30 hours a week applying the same educational and therapeutic approaches as inpatient treatment. Meeting less frequently are intensive outpatient programs for adults and adolescents. Outpatient care is based in group therapy, with an emphasis on helping clients to integrate in a local recovery community. Group topics cover spirituality, triggers, time management, relationships, and relaxation techniques.
Lifelong aftercare is offered to clients who have completed a Rolling Hills program and their family members.
STAFF CREDENTIALS
The facility’s website highlights its qualified staff. Collaborative treatment teams include board-certified psychiatrists and other medical doctors, social workers, and master’s level nurses and therapists. In Tennessee, substance abuse treatment centers have continuing education requirements for staff.
ACCOMMODATIONS & AMENITIES
Website photographs of the 80-bed facility feature bright, modern but clinical spaces. Lobby and group meeting rooms are decorated in light, calming colors and furnished in clean, comfortable-looking styles. Residents share simple rooms with en-suite bathrooms. Meals are served in the on-site cafeteria and planned by a registered dietitian. Group and individual seating areas are arranged in the facility’s outdoor courtyards.
WHAT ALUMNI SAY
The single alum polled by Best-rehabs.com at the time of this writing shared both positive and negative experiences at this facility. Indicating that he would indeed recommend this center to others, the former client nevertheless wrote: “It was helpful but not worth the $1500 per day.” Characterizing their treatment experience as life-saving and describing the staff as “experienced, very capable individuals,” the alum gave four out of five-star ratings for holistic offerings, extracurricular activities, and the level of staff support.
On the other hand, several aspects received lower ratings of one or two out of five stars, including most metrics measuring accommodations, such as meals, nutrition, and opportunities for exercise and leisure activity. Despite feeling that the facility “Could have provided better groups and more individual therapy,” the alum highlighted the facility’s program for older adults, as well as its aftercare offerings.
A total of 78 Google reviews yielded an average rating of 2.8 out of five stars from a mix of alumni and loved ones.[1] Of comments written by former clients, about half were negative and half positive. Several users provided strongly critical reviews of the staff and effectiveness of treatment. One reported medication and privacy issues, and a few individuals noted that the food was good, but everything else was not.
On the other hand, in a representative positive review, N.W. wrote, “The staff treated me with respect, the group therapy was super helpful, the food was great, and I got to see my psych every day.”
At the time of this writing, feedback on Yelp was similarly mixed, where seven alumni and their loved ones generated an average rating of 3.5 out of five stars.[2] The food and the accommodations received criticism, but the staff and safe environment both received praise. One satisfied former client wrote: “We had activities to do: group therapy, art and music therapy.” Of the six “unrecommended” reviews on Yelp, however, five were extremely critical.[3] Problems with scheduling and disrespectful staff members were repeatedly cited.
WHAT FRIENDS & FAMILY SAY
The two loved ones polled by Best-rehabs.com as of the time of this writing offered some common and some opposed opinions of the facility. One parent gave the program just one star for its treatment effectiveness, while the other awarded four stars for its overall effectiveness.
Both agreed that opportunities for family participation, as well as the admissions and discharge procedures, were weak, and treatment was too expensive. However, they held opposite opinions on the level of staff training and experience.
Loved one G.M.C. noted that the facility’s focus was more medical and “concentrated on the body getting healthy” than psychological treatment. Giving four stars to the counseling options, but just two stars to holistic offerings and only one star for the staff’s level of experience and training, G.M.C. would recommend the facility to others, but would have appreciated more aftercare services.
The anonymous parent, on the other hand, would not recommend this center and wrote: “It was a horrible experience that a parent should have to deal with.” Despite giving high ratings to many categories, including counseling options and treatment of co-occurring disorders, the loved one felt treatment effectiveness and whether or not the center was worth the cost both deserved only one out of five stars.
Loved ones on secondary sites expressed even deeper criticism of this facility. On CiteHealth, 10 reviewers produced a low average rating of 1.8 out of five-star average.[4] Family members and friends alike were concerned with the way their loved ones were treated and felt that the connectivity policies were poor.
WHAT STAFF SAY
While Best-rehabs.com has yet to receive feedback from the facility’s staff, 27 Indeed users generated an average rating of three out of five stars to date.[5] Understaffing was repeatedly cited as a problem employees encountered; yet, positive reviewers commented on the rewarding nature of their work.
FINANCING
The facility’s website lists more than two dozen accepted insurance plans, including commercial coverage and Medicare, TRICARE, and TennCare. The two loved ones polled by Best-rehabs.com both gave one-star ratings concerning the center’s affordability.
[1] GoogleReviews
[2] Yelp
[3] Unrecommended Yelp reviews
[4] CiteHealth
[5] Indeed reviews