Mountain Home VA Healthcare System

Mountain Home VA Healthcare System


Located in Johnson City, Tenn., situated at the foothills of the Smokey Mountains, Mountain Home VA Healthcare System is comprised of the James H. Quillen VA Medical Center and its Community-Based Outpatient Clinics (CBOC). The health system provides residential treatment and outpatient programs for veterans and active-duty personnel struggling with mental health disorders, as well as outpatient services for individuals struggling with chemical dependency and co-occurring disorders. In addition, the treatment provider offers ambulatory detoxification services for individuals recovering from opioid dependency.


Upon admission, individuals participate in an initial substance abuse assessment and/or psychiatric evaluation to determine an appropriate level of care. According to the facility’s website, Mountain Home VA Healthcare System offers a residential program for “veterans with mental health, medical, social and vocational problems.” If an individual is struggling with a primary substance abuse disorder, the patient may be referred to the facility’s outpatient clinics.

Mountain Home VA Healthcare System utilizes a range of evidence-based treatment methods to treat individuals struggling with a substance abuse disorder. Patients participate in group, individual, and family/marriage counseling sessions to identify any underlying issues that may contribute to addictive behavior.

Many VA treatment programs also incorporate 12-step immersion into overall programming. If indicated, the clinic offers an outpatient-based Suboxone program to alleviate the discomfort of opioid withdrawal and help curb cravings. These medication-assisted treatment (MAT) regimens may coincide with therapy and educational sessions. Typically, VA IOPs for chemical dependency last between six and 10 weeks.

To treat individuals struggling with a primary psychiatric disorder, such as post-traumatic stress disorder (PTSD), depression, anxiety, anger management, and confused thinking, Mountain Home VA Healthcare System provides psychiatric evaluations, counseling sessions, ongoing medication management, and coping skills workshops. Electroconvulsive therapy may also be used to treat severe depression.

To help self-sufficiency, Mountain Home VA Healthcare System also provides a range of intensive case management services, specifically vocational rehabilitation. The facility may organize supportive employment opportunities, provide references to vocational training, and facilitate compensated work therapy programs.


Mountain Home VA Healthcare System employs a multidisciplinary team of physicians, psychiatrists, clinical psychologists, registered nurses, case managers, social workers, and peer specialists.


There is currently no information provided by the facility regarding its living arrangements and related offerings. However, out of five stars, the two loved ones polled by at the time of this writing gave the facility three and four stars for the facility’s cleanliness and upkeep.


The two loved ones polled by generally approved of the health care system. One survey respondent gave four-star ratings for the treatment staff’s level of experience and training, the facility’s discharge planning, and its counseling options. However, they did report it was somewhat difficult, due to wait listing, to initially get a room.

The other loved one offered a four-star rating for the amount of family participation, but a more moderate rating of three stars for the facility’s discharge planning. “Not sure he was kept in treatment long enough,” the loved one wrote.


Although has yet to receive employee feedback to date, secondary sources revealed glowing employee feedback for the health care system as a whole. On Indeed, nine reviewers gave the VA treatment provider an average rating of 4.9 out of five stars[1]. Many praised the facility’s staff. “I had a great experience with my clinical supervisor, other staff members and working with the veterans,” one representative reviewer wrote.


Mountain Home VA Healthcare System accepts private insurance, TRICARE, and Medicare.


Mountain Home VA Healthcare System Reviews

  • Meals & Nutrition
taking care of veterains. not sure he was kept in treatment long enough. I don't know much about this place, his wife was in charge of his care and so we only got info she wanted us to know.
  • Accommodations & Amenities
  • Meals & Nutrition
hard to get into some times, seems they stay full and don't have enough room. I never got to visit my brother, my sister in law controlled that.